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Service Inventory
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PAGE 15
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Furthermore, degraded inventory accuracy
Every Company
COLWELL
ne of the most complex aspects
COLWELL RUFFIN
IT management practice is
maintaining an accurate inventory of PAGE 23 Efficiency First® Adoption –
The Latest technology assets and services. Accuracy By Pat Patterson
Podcasts
COLWELL
n
is king, but change introduced by the likes D Telecom Management Success
Services for Ava
Organizational Design Determ
AOTMP (www.aotmp.com)
in
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Nortel Notes
of business leaders, technology managersTelecom and individual users is a ruthless opposing
force determined to dethrone the king.
emand for cloud services con
PATT surge, driven by corporations reduces the ability to trust the technology
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PAGE 15
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PAGE 23
Nortel Notes Telecom
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how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com the Cont Don’t Let
emand for clo surge, driven
in software fle
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in software flexibility and sca med strategic business
est
partner. how secure is the cloud? No surpri
ate
as a
By Pat Patterson, Director of
ni
nfor
Inventory accuracy and reliability instill
Services for Avaya
predict security products and clou
confidence, an essential component of
security services will be a nearly $9
real and perceived business value, and by 2019.
the mission is clear: maintain an accurate ud services continues to
With recent high profile cyber-at technology inventory to elevate the strategic
by corporations interested
value of techncoolomgyptaontiheesbliukseinSeossn. yThaend U.S. gover
xibility and scalability. But challengeisthagtethnecileasd,icnlgoubudssineecsusrityisinsharp
ud? No surprise, analysts
practice used to maintain inventory, audit,
be a neidaernlytif$y9inbgihllisotonrimcaal rinkaectcuracies, but
Communications
Be Fooled intSolution ThrougMh ELEN
by Will Melende Executive Vice P Global Sales at (www.voice4net
ency
CenturyLink’s
Marketplace
As we said in August, the C-suite
ducts anisdflcalwoeudd. -Abuadsietsdserve a valid purpose for
cloud’s flexible OpEx model (often
a subscription-based cloud service) they do not effectively guide sustainability
totally grasp the implications of ad profile cyber-attacks at
excellence.
The new parcaldoigumd. fThor misacinatnailneiandg to well-founde
and U.S. government
technology inventory accuracy is quality
rity is in sharp focus.
assurance (QA). Defined, QA is the
well-founded) fears about the secur
solution. As a result, many large co ust, thepCro-ascutivte plirkoecsestshoef identifying and
investing in the private cloud, whil
eliminating process inefficiencies. The forces x model (often deployed as
use of the public cloud. of change that inhibit inventory accuracy
d cloud service) but may not
are governed by pArcocoesrsdeisn. Wg thoenonpreoecestsismesate, comp
lications of adopting the
are efficient, amccuoraecythoafnth1e,0by0p0roedmupctloyees use an
to well-founded (and not so
of those processes, inventory, increases.
of 1,154 cloud-based services, “ran about thWehseencaucrciutyraocfy aofctlhoeuidnventory increases,
many lcaorngfiedceonmcepinanthiesbaurseiness valuPeAoTfTtEhRe SON continues technology estate increases. It’s a win-win
ate cloud, while slowing their
ud.
proposition for technology and business
PCI Compliance
leaders alike. Lead the accuracy charge with
estimate, companies with
QA instead of examining errors of the past
ployees use an average
through audit and the results will be
servicenso,ti“creadn. gning from
the Contact Cen
RSON continues on page 21 ››
Star2SDtaorn’t Let Your C
pliance in
Be Fooled into
Communications
act Center: Complacency
Offers Full
Spectrum
Your Clients
SARASOTA, FTL - Star2Star MELENDEZ he PCI Security Standards Co
Communications, provider of the world’s
established strict guidelines fo only Full Spectrum Communications
in the CenturyLink Marketplace Provider
Executive Vice Presidheonsttooff developments into motion f
nnounthceadt iatcscpeaprticirpeadtiiotncard payme Solution, has a
by Will Melendez,
Program. Inclusion in the program allows
Global Sales at Voicet4hNaettutilize contact centers—and co
Star2Star to offer their Full Spectrum
(www.voice4net.com)
for resellers of contact center soluti Communications Solution to businesses via
compliance mandates are rigorous, the CenturyLink Marketplace.
y Standards Council has
compliance can be debilitating, and Known for its innovative approach to
ct guidelines for companies
communicatiolnens aiercnhciytecbteuirneg, Sotaffre2rSetadr to violators.
dit card payments, setting a
created the Full Spectrum Communications
The extent of organizations that s into motion for industries
enters—
to PCI compliance is staggering. M
and consequently,
continuesonpage 9 ››
million businesses in the United St for resellers of contact center solutions. PCI
5/3/19 4:01 PM
and voice communications, and are
compliance can be debilitating, and there is little
subject to PCI DSS (Data Security
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leniency being offered to violators.
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