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PAGE 13 VPIEAWGE 15 TELECOM
UFFIN
PATTERSON
Prodoscore Partner Program
Matters Just As Much As What Is Delivered
Telecom
Services for Avaya
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
12 Cloud Questions
    VIEW
Upgrade your Router
January/February 2016
September/October 2018
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CHANNEL
Telecom Reseller 9
VIEW
The Latest EDUcasts
Should Ask Itself
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
How to Stay Competitive in By Pat Patterson, Director of
Services for Avaya
O Design Determines Podcasts T agement Success
Nortel Notes Telecom
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  rganizational elecom Man
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Subscribe to The Channel Daily News
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LWELL GER
PAGE 15
With recent high profile cyber-attacks at nterprise communications and
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a subscription-based cloud service) but may not mobile first, cloud first and who are constantly
Telecom Reseller 13 Every Company
   The Newsource on UC l UCaaS l Collaboration l Mobility
Call AB 1-1600 to discuss your application. www.DrayTekUSA.com
    TELECOM
COLWELL RUFFIN PATTERSON
 RESELLER .COM
The Newsource on UC S ● Collaboration ● Mobility 12 Cloud Questions
GE 15 PAGE 23
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security services will be a nearly $9 billion market by 2019.
totally grasp the implications of adopting the connecteedm. Eandtefroprrcisleosudansdercvaircreisecrsonwthinouaersetno’t
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investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
use of the public cloud.
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According to one estimate, companies with at obvye2r0$159.billion, based on its market
more than 1,000 employees use an average capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
of 1,154 cloud-based services, “ranging from seqcuoemnptianl iqeusalirkterSsonfygarnowd tUh.Sb.ygaotvterranctminegnt
largageeenctiersp, rcilsoeucdlisenctusrtiotytihseiinr s“hOavreprf-othcue-sT. op”
PATTERSON continues on page 21 ›› (OTTA)sswerevsicaeids,iinAclugduinstg, tchoemCm-sunitiecaltikioenssthe
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the Contact Center:
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 GERA continuesonpage 10 ›› According to one estimate, companies with
more than 1,000 employees use an average of 1,154 cloud-based services, “ranging from
CLoemgplaceyncy
PATTERSON continues on page 21 ››
Be Fooled into
(www.voice4net.com)
he PCI Security Standards Council has
established strict guidelines for companies
Complacency
that accept credit card payments, setting a
JOGGERST
nti
  VIEIEW The Latest EDUcasts
surge, driven by corporations interested
 in software flexibility and scalability. But how secure is the cloud? No surprise, analysts
Should Ask Itself
predict security products and cloud-based
   R
 RESELLER .COM
agencies, cloud security is in sharp focus.
Prodoscore Announces the Vendor Evaluation: ‘How’
by Sacha Gera, SVP Cloud
As we said in August, the C-suite likes the being driven by a new generation of customers, By Pat Patterson, Director of
The Latest
PAGE 23
transformation. To a large extent, this is
Podcasts
Nortel Notes
cloud’s flexible OpEx model (often deployed as employees and partners who have grown up
nal Design Determines
anagement SuccessProducts, Ribbon (www.
companies like Sony and U.S. government collaboration are undergoing a major
  LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
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_JanFeb_2016.indd 13
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
             li
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t
  Modernization
PCI Compliance in
MELENDEZ
and Integration
the Contact Center:
by Will Melendez,
in the Telecom
Executive Vice President of
TDon’t Let Your Clients Industry
Global Sales at Voice4Net
  host of developments into motion for industries
that utilize contact centers—and consequently, for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n-
cT
to PCI compliance is staggering. More than 12
MELENDEZ
ompliance can be debilitating, and there is little
Ribbon Communications (www.
ribboncommunications.com)
leniency being offered to violators.
The extent of organizabtyioWnsilltMhaetleanredeszu,bject
here are many good reasons to upgrade
million businesses in the United States accept networks and platforms, which are
cardT
(www.voice4net.com)
-based payments, through online, mobile, impacting the way Communications Service
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
Executive Vice President of
real time communications (RTC)
Global Sales at Voice4Net
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
regulations. This means the market base for ou
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companies who need to implement compliant
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phone systems – or any other technologies – to
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ››
05/02/2016 20:02
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
reaching.
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MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
05/02/2016 20:02
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