Page 1 - Telecom Reseller JanFeb 2017

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TELECOM RESELLER.COM NEWS
January/February 2017
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10Big Data Part 2: How Big Data will
Change Contact Centres Forever
KRAPF LIVINGSTON MCFARLAND ATHERTON HELINSKI JIRBANDY LAGE
PRICE
05
COLWELL
Don’t Let Your
03Effective Contact Center Solutions:
Exceeding Expectations in an “Instant Gratification”
03
Productivity and
13
User Experience Drive Anticipated M&A
Data Lake Turn into a Swamp
How to Work
Activity in 2017
Remotely: 3 Must- Have Technologies
The Newsource on ● UC ● UCaaS ● Collaboration ● Mobility
08Edgewater Networks
11
23
Launches Cloud2Edge Complete
IP phone family, a new class of mobile-first
Expands Virtual Care Management
Allworx VergeTM
SnapMD
business phones
Telemedicine Platform
Can Foresight Be 2020?
Enterprises need to start thinking beyond the immediate horizon, and we’ll guide the way in a one-day conference-within- a-conference at Enterprise Connect 2017.
KRAPF
Eric Krapf, GM and program co- chair, Enterprise Connect
Silicon Valley-bred utopianism can tempt us to believe that the future is here now. at Siri really is the ghost in the machine and not an imperfect iteration of a technology that will continue to improve --incrementally -- over time. Or that your toddler will never get her driver’s license because humans won’t be driving anymore by the time she turns 16.
On the ip side, PBX depreciation cycles and organizational inertia can tempt us to believe that nothing will change -- or needs to. We could convince ourselves that four years from now, we’ll still be telling end users that the
KRAPFcontinuesonpage 4 ›› VoIP Translations
and You
LIVINGSTON
someone calls you but the call never reaches you. In most occurrences this is a result of a
by John Livingston, Technical Support Coordinator at
VoIP Innovations https:// www.linkedin.com/in/ johnlivingstonvoipinnovations)
If you have ever been involved in a number transfer (even as a consumer) you have probably run into the scenario where
residual translation, one of the nastier post port problems with your former provider, or worse, one of their peering partners. Residual translations are a symptom of a ported or transferred number being le in a piece of switching equipment that causes the number to be misrouted.
LIVINGSTON continuesonpage 8 ››
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