Page 9 - November December 2018
P. 9

                                                                     12 Cloud Questions
TR TR
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
pp11--2244__TR
Tcaecrleaedrc-dgob-emabsdaecasdaetardprcaipeyearnmystmeanrnestdn.s,Thtestnh, etrehonrupaogrmuhigsieohnsngoulininsledisn,oeemrm,somteabwnoildhbeia,lte, theaynamdinrdrvueosvltieocvmiecacoenodtcmeothrmnomiuzngeuhintcoai–ctriateohtmnieosanr,iesan,snua(dnoltardirbseaertthcehoatemthreteehfro)erfeosirzee
January/February 2016 January/February 2016
Upgrade your Router
Telecom Reseller
13 13
9
11 12
Revolutionary Partner Agreement with Telarus
With recent high proFfilelxeecnyclboesru-raet(twacwkws. at
TELECOM
flexenclosure.com)
Bright Pattern Sharpen Technologies
site commissioning can deliver a fully
PAGE 13 VPIEAWGE 15
PATTERSON
TELECOM
VIEW
companies like Sony and U.S. government collaboration are undergoing a major
Announces a Signs Master Agent
agencies, cloud security is in sharp focus.
RESELLER .COM ProdoPsrocgorraemABancnkoedubnyces the Vendor Evaluation: ‘How’
customised data center, on budget, with
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
RESELLER .COM
PAGE 15
PAGgErea1t5ly reduced risk and in a fraction of the that growth has varied in different parts of
Industry-Leading
Podcasts
anagement Success Services for Avaya
Prodoscore Partner Technology and Team
Matters Just As Much As Hand Me the Truth
anagfaecmilietyn.t Success ribboncommunications.com)
(with the establishment of hyperscale
a subscription-based cloud service) but may not
p1-24_TR_JanFeb_2016.indd 13 p1-24_TR_JanFeb_2016.indd 13
prorjeegvcuetlsraygtiefotansustn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry regulations. This means the market base for
tecchonmolpBoagunitieecssawnhdthoienyferbeadeststroauficemtlyuprbleumiislteonantsecfoaosfmtthpasleiant companies who need to implement compliant
bigcgoentshtaeocybt’rsceteanctelersdsteohdleu?ytifoancse.isThsiemgiolaorldynweiwdes-? contact center solutions is similarly wide-
ThreeraecihsEinvoger.nyenedewtob“urilpdiangdprreopjleacte”halesgiatscy reaching.
phoncehsaylslteenmgess–, eosrpaenciyaolltyhdearttaechentoelrosg.iAesn–dto
MMELELNEDNEDZEcZocnotintuineuseosnopnapgaeg1e61›6››› leveragneyosonftewahroe-hdarisvbeuniRltTaCdatdavcaenntategresw. ill be
JOGGERSTcontinuesonpage 10 ›› BAART continuesonpage 10 ››
05/02/2016 20:02 05/02/2016 20
Program
What Is Delivered
totally grasp the implications of adopting the connecteedm. Eandtefroprrcisleosudansdercvaircreisecrsonwthinouaersetno’t
VIEW VIEW
eller
COLWELL RUFFIN
TR TR
15
Nortel Notes cloud’s flexible OpEx mByodPealt (Poaftttenrsdone,pDloiryeecdtoarsof al DteimsigenreDqeuitreerdmfionreastraditionally constructed the world – faster in the developed nations
The Latest The Latest
PAGE 23 As we said in August, the C-suite likes the
Podcasts
Nortel Notes cloud’s flexible OpEx modSeel r(voiftcesnfdorepAlvoayead as Products, Ribbon (www. employees and partners who have grown up
Inventory Accuracy or
Telecom a subscription-based cloud service) but may not
Upgrade your Router
Tele
COL
P at 972-83
 VIEW
VIEW
  P at 972-831
PA PA rganizational
ganizational D
elecom Man
● UCaa UCaaS
elecom Mana
Subscribe Subscribe
to The to The
Channel Channel
Daily Daily
News News
O
eBull
O
eBull
n
C
C
eti
eti
Telecom M Telecom M
n
Transforming World
nues
to
integration and testing prior to final on by 2019.
Every Com
Every Company
e
r
y
C
o
m
surge, driven by corporations interested
p
co
a
mR
p
n
nti
a
es
y
 November/December 2018 September/October 2018
The Latest The Latest
Telecom Reseller Telecom Reseller
TR TR
9
Should Ask Itself Should Ask Itself
 EDUcasts EDUcasts
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
  The Newsource on l UC l UCaaS l Collaboration l Mobility The Newsource on UC l UCaaS l Collaboration l Mobility
     TELECOM
TELECOM VIEW
WELL RUFFIN
TTERSON PATTERSON
RESELLER.COM VIEW GE 15
RESELLER .COM
TheNewsourceonUC S●CollaborationTe●lecoMmobility
The Latest
GE 15
PAGE 23
Call AB
1-1600 to discuss your application. www.DrayTekUSA.com
Call AB
Data center design and build
How
to Stay
P
-1600 to discuss your application. www.DrayTekUSA.
c
om
The Latest O De
Podcasts T agement Success Nortel Notes Services for Avaya
PAGE 23 By Pat Patterson, Director of
A
 The Newsource on UC ● VVIEIEWW
DEv
mines Or esign Determines
Nortel Notes By Pat Patterson, Director of
Podcasts T gement Success
Telecom
Services for Avaya
sign D
eter
● Collaboration ● Mobility Competitive in
ly
12 Cloud Questions is evolving – he1r2eC’slowudhQyu:estions
W DE
predict security products and cloud-based
a Digital
emand for cloud services continues to
Every Company
eman
d for c
loud s
er
vices
co
n
y
 surge, driven by corporations interested
   VIEIEW The Latest
ith new data center capacity needed at an ever-accelerating
ility. But
in
soft
T
w
are
flex
B
ibil
in software flexibility and scalability. But how secure is the cloud? No surprise, analysts
A
A
ity a
nd
sca
R
lab
 CHANNEL CHANNEL
lf Should Ask Itself
The Latest
ict
sec
nalysts
EDUcasts EDUcasts
pace, rushing the delivery
pred
d
security services will be a nearly $9 billion market of a new facility significantly increases By Jos Baart, Vice President, security services will be a nearly $9 billion market
risk. Find out how off-site construction, by 2019. Sales & Marketing at
S
h
how secure is the cloud?
No
sur
o
urit
u
yp
l
ro
d
A
duc
ts an
s
d
clou
k
I
pris
e, a
d-
t
b
s
ase
e
 With recent high profile cyber-attacks at LWELL RUFFIN nterprise communications and
LWELL GER
 Organizatio Organization
During the past decade the data center market has grown significantly. The pace of
totally grasp the implications of adopting the enterepmrisaendanfdorccolloucdatsieornvidcaetsaccoenttineruse)stthoan
A
 R
companies like Sony and U.S. government
UFFIN PATTERSON
PAGE 23
As we said in August, thBeyCP-astuPitaettleikrseosnt,hDeirector of nal Design DeterminbeysSacha Gera, SVP Cloud being driven by a new generation of customers,
Telecom
D
mobile first, cloud first and who are constantly
cloud. This can lead to well-founded (and not so in emseurrgien,gdericvoenobmyiceosr–pobruattitohnesreinistenreosted
cloud. This can lead to well-founded (and not so adaptingsfuarsgtee,ndoruivgehn tboyccuosrtpoomraetriodnesminantedrsesftoerd
well-founded) fears about the security of a cloud
ne
w serviincessoaftnwdarceapflaebxilbiitliietsy rainskd bsceacloambiilintyg. lBesust
pla itnfov
s n, g t
eavp
d , t ow
diloe
doubitnthsoatftiwt aisreacflceexliebrialtitiynganedvesrcyawlahbeilriety.. But
well-founded) fears about the security of a cloud
solution. As a result, many large companies are howThseisc,uorfecios uthrseec,liosundo?tNsuorspurripsirnisge., analysts
solution. As a result, many large companies are
andholewssseccoumrepeistithiveec. loud? No
investing in the private cloud, while slowing their
  LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
See how our cloud-based toolset Virsae Service Management (VSM) is changing the rules of UC service management.
_JanFeb_2016..iindd 13
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
             pBreudsinctesesecsurhiatyveprboedcuocmtseaenxdtrcelmouedly-bdastead investing in the private cloud, while slowing their
Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
use of the public cloud.
use ofsdtehceeuprpeinutydblasiencrtcv.liThocuedsey.wnilel ebde da anteaafrolyr $m9ybrilaldion market
comsemcuurnitiycasetirovnicse, sbwuildl ibnegaanbeuasrliyne$s9s bvialliuoendmarket According to one estimate, companies with
Accboayrcd2ti0vn1igt9i.teos,oinecleusdtimngatex,pcolaminpianngiethsewbitehhaviour at obvye2r0$159.billion, based on its market
more than 1,000 employees use an average ofWthitehirrceucesntotmhiegrhs,prroefidliecctiynbgerm-atrtkacekt s at
more than 1,000 employees use an average capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
of 1,154 cloud-based services, “ranging from of 1,15cto4rmacjlepocautndoi-rebiseaslsi,eksdecsSeuornviynicgaenst,dh“erUap.nSrg.oigcnoegvsseferosnmforent seqcuoemnptianl iqeusalirkterSsonfygarnowd tUh.Sb.ygaotvterranctminegnt
argeevnecnieuse, mcloaundagsemcuernity, eisnisnursihnagrpcofomcpulsi.ance largageeenctiersp, rcilsoePuAcdlTisTeEncRtusSrOtiotNytichsoeininrtins“hOuaevrsepornf-otphcaueg-seT. o2p1”››
PATTERSON continues on page 21 ›› anAdsdweetescatiidnginirAruegulsat,ritthiesCa-nsduiftrealuikde.sOthuer
(OTTA)sswerevsicaeids,iinAclugduinstg, tchoemCm-sunitiecaltikioenssthe
cnloautido’snflalexecibolneoOmpiEexs amreodinecl r(eoaftseingdlyepdloigyietadllays (e.gc.lovuodic’seflaenxdibmleeOsspaEgxinmg)o,dceoln(toeftnetn(ed.ge.pTloVyed as
PCI Compliance in PCI Compliance in
adseupbesncdriepntito. nG-obvaesrendmcleonutds saenrdvirceg)ubluatomrsay not anda smuubsiccr)ipatniodnc-lboausded-bcalsoeud(see.grv. icoem) bputtemanydnot
todteaplleyngdraosnpdthateaimforplmicoatrieonacscoufradteopintisnightthsein stotroatgaell)yogffrearsipntghse. WimhpiliecaCtiomnsmoufnaidcoaptitoings the
the Contact Center:
the
C
t
d
the
n
erms
hine
er i b
ha
pslto
h
ti
llouw
w
o
ousn
e ianr
’
t
L
n
Be
Be Fooled into
F
o
o
ng
to
o
t
Complacency
CLoem gp
c
P
Nc
iE
a
y
l
a
e
Industry
the race to the edge.
m)
C
es for companies
o
lis
m
he
l
o
a
e
t
Y
e
ds
p
l
Complacency
fhdae
l o c p h ma
et
mfoernintdoufsntreiwes
s v t eo
negn
nteo s . Thi
dme
n
m
t
c
d
i
fo
(w
Be Fooled into
B
e
F
o
o
l
e
t
C
ctlouthd.eThsoicsiectaineslethadeytosewrevlel.-fAounnddceodn(saunmdenrsot so SercvloicuedP. Throvisidcearns l(eCaSdPtso)wareell-infoaunudneiqdu(eand not so
waen
sd
ns
l dl - f b
inde
s)efs
tre
s g ae
poswiteilol-nfotuonodwend)tfheearnseaxbtoguetntehreatsieocnuoriftyreoafl-aticmloeud
Do
veate
ne e
n
rm
p
M
D
Z
o
Dsaomluotiuont.sAosfadraetsauilnt,tmheaneyvelarrmgeocroemcopnaneiecsteadre comsomluutinoinc.aAtiosnasre(RsuTltC,)mdaenlyivlearegdevcioamspoaftnwieasreare
o
n
inwv
tdi
ph
’
oersl
hthic
elivce
o
s
t
L
n i gn
i wn
ehp
e
yt h h
ing their
t
Y
o
trhi
e
the Contact Center:
C
o
n
t
w
w.v
d
i
bnoe
u
veayt
l o au n
en c s
useToeflethpehopnuybliscaclsooudb.ecoming very data
s
u
n
use of the public cloud.
deApcecnodrdenint.g Thto oenrGeEqeRusAtiirmceomanteien,ucteostomonmpagnieniet1sa0iwn››ith
Ac
cor
di
l
e
n
tim
mCoarlel Dtheatnai1l ,R00ec0oermdsp(loCyDeeRs)u, sloecaantiaovnerage more than 1,000 employees use an average
c
oifn1fo,1r5m4actliound, -abloasnegdwseitrhviHceIsP, P“rAanrgeliantgedfrom of 1,154 cloud-based services, “ranging from
com
pl
i
a
nc
ei
at
ion all add to the
a telephony company’s expansion – they
rict ehstasbtliysphiecdalsltyribcetegnuidnealinrelsaftoivrecloymsmpanllies
a
c
gui
that utilize contact centers—and consequently, that utIiloizTeacpopnltiaccaticoenst;erths—e caancdhcinognsoefqcuoentelyn,t to
e
for resellers of contact center solutions. PCI
for reserellderuscoeflacotentcacybtfycoePrandtreaicrtkasJouolgsuegtreiosrs;nts,hE. exPeCecmuItievregence
c
cocmomplpioalfinatcneechme nmaonaldonagdtieaestsVeaPstrhoaeafrrtBeiurgrseoiigqnroeuosruisorseDu, sefpe,vrefoeslocefpesomsrfsoeninrnotgn,no-n-
TocmomplpipaloinawcnecrceatcnoanbebdaevedRbaeiiblbiaitoblainlteiaCntocignlm,ogams,neuardnitctdohatewihorehenrseies(rweiliswttwllie.ttle MEELLEENNDDEEZZ ribboncommunications.com)
lelneineinectnhyceybedbiaentiganogisffogefferenrderdtaotevodiovoilaortloantreose.rds.ed (such as
ThThe aeuxetxoetnetonomtfofurogsravgneaihnzaibzctyialboetWysino)sWi;nlltasiMhlnltaedMhtlaeaettnhrleadenresedzux,esbpzuj,eabcnjetsciot n here are many good reasons to upgrade
T
oi
r
C
d
that accept credit card payments, setting a thnautmacbcerpotfcrcednitrcaalrldocpaatyiomnesn.tHs,oswetetvinegr,athis
e
urat lt
t
y
a
r
C
ce4
n
he PCI Security Standards Council has hePThCIeSdeecpulroiytymSetnantdoafrhdyspCeorsucnacleildhatsacenters
e
stab
eli
n
o
surprise, analysts
n
hg e e
ercau
i t hy uogf e a c l o u d
t
li
dd, w
eilrea
e
l
i
e
r
e
n
te, companies with
PATTERSON continues on page 21 ›› PATTERSON continues on page 21 ››
acceleration of data collection and the need
Modernization
for mass storage at the data center. With
PCI Compliance in
C
I
C
Ei
aL
nE
MELENDEZ
and Integration
w
ill
wa
nt
to
tu
rn
u
p
s
er
ver
a
c
country instantly based on new customers,
in the T
m
s
erv
ices
o
, re
du
nd
a
t
C
by Will Melendez,
by Will Melendez,
e
nc
ye
t
Don’t Let Your Clients
TDon’t L
e
Y
Glo
lients
bal
Sa
l
e
tc.
Th
Executive Vice President of Executive Vice President of
r
is a key element of the telephony carriers
o
u
les
at V
Global Sales at Voice4Net
infrastructure and a way to help them win
(www.voice4net.com)
t
ne
n
c
sa
c
o
JOGGERST
host of developments into motion for industries
host o
ovteil
onp
r
C
t.co
y
r
e
ed
ata
c
ou
n
oice
ExEexceuctiuvteivVeicVeicPerePsreidseidnet notf of
totoPCPCI cIocmomplpialniacneciesistasgtaggegreinrign.gM. Moroertehtahna1n212
of rmeaolbtiilme teecleocmomunneitcwaotiroknssin(RtoTCpr)eviously
mmillilolinonbubsuinsiensesseseisninthtehUe nUinteidteSdtaSteasteascaccecpetpt
GlGobloabl aSlaSleasleast aVtoVicoeic4eN4eNt et
unncoetnwnoercktesdanadrepalsaotfotrhmesw, worhldichisarlel fuelling
(w(ww.wvo.vicoeic4en4ent.ecto.cmo)m)
-absaesdedpapyamymenetns,tst,htrhoruoguhgohnolninlien, em, omboilbei,le, -db
cacradr impaactbinogomtheinwtahyeCdoemplmoyumneicnattiofndsaStaercveinceters in
anadndvoviociecceocmommunuincaictiaotinosn, sa,nadnadreartehtehrefroerfoere Provimdeorhrseh(PegCeCPSoIPCgsSIr)eaSc–peuhcaruinictrdayitltSlyhtSaednteaidsnpatdredarrspderCsdisoCeluosoncutachnitelicoyhilnahs.as
susbujbejcetctotoPCPICDI DSS(SD(DatatSaeSceucruitryitSytaSntadnadrdarsd) s) serve–Daersaettasaptbalalabinsnlhidnsehidneagdstt,arsbithcuratidcngtudegiltudiniedglgienafloiernesrefiasonrfcdorcreoracomsolilpmninagpnglayiensies
rergeuglualtaiotinosn.sTh. Thisims meaenasntshtehme marakrektebtabseasfeorfor
ou
tp
muroetvhIitnanhtgaeatrtcnaoccetctphePtepcrteorcdetrodgeciedtooicltaf(crtIadhPre)pdaenpyneamvtywimeronerntnksm,stseae, ntstedistn.tginag a
cocmompapnaineisews whohoneneededtotiomimplpemlemenetnctocmopmlipalniatnt Ahoshcsottlhosoetsfeodrfiegdtvoietevatlohlelpreoempuvmsoeenluertsnts.itiosThnitnoiastcmodcmeolteoisortaninoteofnostrfamocirnreodiansnudsutrsitersies
c o c n o t n a t c a t c c t e c n e t n e t r e s r o s l o u l t u i o t i n o s n i s s i s s i ms i mi l a i r l a l y r l w y i w d e i d - e - evetrhtyahtthausatptuietltihcizlteizogcefrochonowotnawttchatwcoctefcnldeitvaneetrtaesa—rcnsed—anwtadenorcdrsokicn,noIsnPceeqs-neuqterunaetllnyt,ly,
reraecahcihnign.g. basfoefdrolorsecersaretvslilieoeclnrleesroswafroieclflodcdniosetnarcutcratepcacttisenceneg.tneOhrteonsrwotslhuocetoluicnotonsiounsn.mtrPsa.eCrPysIC, I
andcocbmioutmpswilpniallelinsacsnoecnsmetcimoannmuadenmadtoueastngeairscroaewtrreiagartonigardogrueonsou,gdfsae,gepfesaefcsoerf.oInrtono-n-
MMELELNEDNEDZEcZocnotintuineuseosnopnapgaeg1e61›6›››
in cocmwomipmllpiebalrinecacenoe.cuFcetarscontarmnibpebpmdeoedbetibhlieitolaiutpiagnpthiglni,bcgaya,ntatidohnnetdhsgtethroewriesthliisttlliettle
omlenlnieocinefhinaecneywncbyeslebmicneuaignsltlogeoffrmoeffdreeaerrtdaesetdcoretvoniictovelir,aosatloaninrtdos.trfhsr.oemranwgeeb-of centrTh0ic.Th5e--5ecMxoetmxeWtnmet.nIoetnrfocosfeorogsmroagnleuainsztmiaioztniaotlslnieotsorntos“hertavhtlearstrysea-trdhseueinsbvugjeeblacojstepcetd a steortvocPioCcPueCI”ncItborcuimoesmsipnltpeihaslenisaycan’elpclipebslieisctcasogtiargogengrfseianrdciginel.ligMitv.ieMosr,eoewdrtehvatilhaneat1inhn2e12 clomumdidl,lieielovlvineoelrnboyupbtsheuidinsniengscesiosesnsceoihsnmaintnihegteshinUtehgnU.eiynte’ildtlebSdetaSkteanstoeawscacnecpcaestpt
05/052/0220/12601620:2002:02 masruksbouejftbetjlcehtcaettdoteoPrtsCaP.lICOdDInaDStcaSeSc(SdDei(ngaDtiteartlSamterScaeurncrksuieftroytirtwSymtiaSlalntaeidonxandprdalrsnd)ds)
n
:
n
t
t
stleo.
e
4Net
t
s
w
ing their
en
r
te
:
 
   7   8   9   10   11