Page 3 - Avaya Extra Q3 2016

3rd Quarter 2016 Telecom Reseller: Extra Report on Avaya 3
Avaya’s Gary Barnett Talks about the Impact of RBreeze and Oceana for Channel Partners
ecent announcements from Avaya professional services will get involved. Our domain expertise and to work more closely with
cCenotmerpsaonlyutions. Solution Name Jacada Ltd. Jacada Workspace Agent Desktop,
MGutarey Barnett, senioAgrevnticSceriMptruinetgas,rieadnSedpneVetiscuahan-ltIodV-RTgexetneral
mNMaSnAadgaeptrivoefLitmhitedEngagNeMmSAednapttSiveoCluTItIinotengsrabtiounsiness
uMniotbatilAitvyaya; Karen Hardy, Senior Director,
said, “We really le it up to AthveapyarPtnlaetrf.”orm Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
POrAoISdYSuct ManagemenOt,AIaSnYSdVoLicaeuCroampBlianscseeatntd, Quality
howwtwowp.doesvictoonne”ctimsaarkentpelwacef.cocmu/osahisyes contends. Website
Company Solution Name
Description
Avaya Platform
aPnunboulinccSinagfOetcyea&naE,t9h1e1coSmopluantyio’snsew“multi- Xima Software Xima Chronicall
Avaya Business Communication Manager Call history, call recording, and real-time reporting suite Avaya IP O ce
www.devconnectmarketplace.com/xima-software
touch” contact center solution.
conversation might go, Your moving from point they need to get into this world of omni-channel.”
something that the company discusses openly,
Company Solution Name
Description Avaya Platform
Website
Since there is a lot of information to pass
‘a’ to point ‘b’ which means moving to multi- He concluded, “We’ll have to work with them.”
but that there have been a number of internal
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X®
www.devconnectmarketplace.com/911-etc-inc
along, I am going to break this into several posts.
touch. For that customer it is mostly a matter of Q: How does Avaya plan to help channel
organizational changes to better align the company around sales engagement and partner
Collaboration Solutions
standards Communicator
e following is a summation of one of the more
timing.” partners make the transition?
Company Solution name
Description Avaya Platform
Website
Conveyant Systems, Inc Sentry Emergency Location
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/conveyant
noteworthy exchanges. is one focusses on the
“On the other hand,” Barnett continued, “you Barnett: During this past year, “We have enablement.
Communication Resources, ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM Avaya ACETM www.devconnectmarketplace.com/cri
Barnett: Following the keynote “people
you are going to get me to Oceana.’ at’s when Barnett continues. Today, “in the vast majority
lifecycle. e company would build a product and then gure out how the sales channels would
Development and Professional Services
the conversation forks o in di erent directions. of the conversation, we are at the table with the
expressed to me that Avaya had answered many
12 Extra report on Avaya BUYER’S GUIDE
Monitoring - Speech Analytics
Avaya IP O ce
Avaya’s partner enablement used to be much
Director of Marketing, Customer and Team
channel partner who interfaces with a customer
to be very deliberate in making sure our partners
iNEMSOFT CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
Engagement Solutions at Avaya sat down recently wSyimthmeatrgicrsoup of mediSaymrempertreicssenVtisaiotnivResp.or tingeand Analysis
whoCoomwplenmseantcaroymrepolretinxgesnoluvtiroonsnsumcheanstdantaegcollteicatotres,tdhesaktopdispalrayesvanedrwyacllobomardfosrtableinAwvahyatCamllMualntai-gteomuencthSyist,emhow communicate seamlessly.
morewwawb.odeuvtcotnhnecntmuatrskeatpnladceb.comlt/sphecetrusmai-dco.rp“oWrateiohnave madwewawc.dlevacronbniefcutmracraketitpolnaceb.ceotmw/seymenme‘thriocsw do you
SpectrumCorporation SpectrumUni edContactCenterReporting
breakfast took place on the morning a er Barnett
outlined a series of announcements including
Barnett: “I wish it were as easy as, ‘let me Emphasizing, he said, “Some are already there.
had delivered a keynote during which he had
askCyoontuacthcenster tmwaneangteymeqnut seoslutitionssf’.orPcalrltreocofrditing, quality manageSmoemnteanhdawvoerkbfoercen pushinAgvauysa Apurea®tty hard, but there optimization using Avaya Speech Analytics Avaya IP O ce
partnwewrwt.doevicmonpnelcetmaerknetp,lcacues.ctoomm/teilzstera,timplementuse
Telstrat TelStrat Engage
Software
and mobile networks.
networks
Anywhere® Network Service
Description
www.devconnectmarketplace.com/jacada
Extra Report on AvayasoBluUtioYnsEaRrch’SitecGtsUwiIllDgeEtinvo5lved,workingin thecustomer.”Hemadethepointthat“High-
CLINCH
including Breeze and Oceana mean
changes for the company’s channel conjunction with partners.” touch is a clear direction and an important
partners. Gary Barnett discusses some of those
Q: So the partner role changing? “Particularly in contact center, years ago, we
attribute that we have been going for, for about the last year.” In the United States, “We measure
Call Contact Center Solutions (continued) impacts and what the company is doing to
Description
by Guy Clinch, Founding mem- ber, Guy Clinch Consulting, LLC
Company Solution name
Avaya Platform
Website
help channel partners make the all-important
had really moved away from high-touch.” at
all of this, number of visits, number of partner
MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium
Software load balancing delivers high availability for voice applications
morsterecalmaPlrienimitnyigse...agaentdthicneltoefuroadcl-tlbioanwsse-dwuiutphniafiseladrgmoeiensusgmabgteionrgobfsesoyl‘usstehiomonsw “I wouldn’t go so far aAsvatyoaAAvsuarya®tIEPhxOpiseffricesenacecPorntaclern,” meShuoitewo.fWcomhpautearrteletphoenfyocounrtasctecepnstearnapdplischatoiownsdmeseignedtoenBhaanrcensemtatllatdodmeiddsi,ze“wehaveAvaylaoItPoO fcpeartnersthat
t(rINaIn) sition to providing omni-channel contact
interactions, the US is really coming along very nicely.”Website
howco?n’”tact centers
QVuoiecesCtioomnpl:iaHncoe wandQouealsityaMnoAnitvoariynga spoleurtisoonsn or
have had a primary focus on voice, so this is going to be a big step.” HAveaycaoAnurtai®nued, “we have
Barnwewtwt.daedvdcoendnetchtmatartkheteplcacoem.copma/nmyutahraes made
quitewwawn.duemvcobnenrecotmfacrkheatpnlagce.scoimn/npmasr-atdnaeprtivsetrategy.
“Enabling partners, what to sell, how to sell it,
conBvuesrinseasts iontnel?li”gence solutions for contact center reporting and analysisto blend omni-channel,Aivta’syaaCanlleMwansatgepmefnotrSyssotem e.”
Tango Enterprise Accelerator Fault Tolerant Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
https://www.devconnectmarketplace.com/tango-
are questions around the customer’s timing. is a lot of others that are [in their minds] ‘I am
Management Solutions for E911-112 quickly be directed to the emergency Server 1000
tIoncp(iCcRIo)fAvaya’srelationshipwiththecompany’s mayhaveacustomerthathasAvayaElite,plus madeabige ortthatismeasurablypayingo Oneexamplehesaid,isthattrainingusedtobe
resellers. and 999
RedSky Technologies Inc. RedSky E911 Manager® & E911
Elite Multichannel, [they ask] ‘show me how ... to go back to high-touch with the partner,”
an a erthought handled at the end of the product
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Company Solution name Description Avaya Platform
Website
questions and achieved clarity on product ‘Are you voice and chat today?’ at’s a di erent customer. e partner is there adding value, but
execute. “We’ve moved that up front and made
Generation 9-1-1 recording of multimedia communications.
FCS Computer Systems FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
direction and product line consolidation.” He conversation than if you are starting from voice,
they are not the primary discussion point.” “ is is allowing us to come back in with the
it a key aspect of the processes,” Barnett added emphatically. n
Sdn Bhd
cSopnteineucehdV“OonicteheRpeocsoitgivneistiidoen, I&thCinakllwReehcaoverdingchat, email with full blending. at’s where Company Solution Name Description
Avaya Platform
System leverage readouts on de ned intervals to see Avaya Aura® www.devconnectmarketplace.com/integrated-research
Avaya Aura® Experience Portal change predates many iAnvatyhaeVociocemPoprtalny today he
www.devconnectmarketplace.com/ini
cases’.” Forexample,foravoiceonlycustomerthe avoicecentriccontactcenterpartner’andnow Barnettcontinuedthatthedetailsarenot
Avaya Aura® Contact Center
enable a partner’ versus, ‘how do you train a
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Website
https://www.devconnectmarketplace.com/calabrio
Calabrio Calabrio ONE WFO and Analytics
Calabrio ONE is a workforce optimization and analytics solution
Avaya Aura®; Avaya Call Management
Company Solution name
Description
Avaya Platform
Website
THOMSON
Hurricanes can be catastrophic to businesses. Also, make sure to:
Integrated Research (Prognosis)
Prognosis VoIP Monitor and Management
Real-time voice quality performance management and monitoring
LumenVox
LumenVox Speech Automation
Automated speech recognition, text-to-speech, call progress analysis and speech tuning Avaya Aura® Experience Portal www.devconnectmarketplace.com/lumenvox
NetIQ Corp d/b/a Attachmate
NetIQ UC and VoIP Management
by Joey Fister, Senior Director Technical
hearing the signal, helping improve the reliability
Company
Solution Name
Description
Avaya Platform
Website
Messaging
Support for Avaya
according to Aberdeen Group, it is best to avoid
make certain to have an updated contact list to
Company
Solution name
Description
Avaya Platform
Website
AudioCodes
AudioCodes MediaPack Series Analog VoIP Gateways
Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/audiocodes
Mutare SpVeoecIPh-Gtoa-tTeewxatys Just as July comes every year, so must the
outages by knowing what is most likely to cause
l Upgrade equipment approaching EoMS, AvayaSIePrvOe r c1e000
keep in touch.
Mutare
Premise and cloud-based uni ed messaging solutions
www.devconnectmarketplace.com/mutare
DuVoice DuVoice PMS Integration
communication system outages. According
avoiding the fallout from the over-sweating of
l Secure back-up media so that translations www.devconnectmarketplace.com/duvoice
prognostications from the National Hurricane CMeonbteilritoyf SthoeluNtiaotniosnal Oceanic and Atmospheric
to the research report e Essential Guide to assets.
of Atlantic storms make predicting this season
those outages that could potentially have been prevented had leading practices been followed.
process.
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
Public Safety and E911 Solutions
e top 5 are:
then follow along at a safe inCotmermvuanlc.ia tionisSesrtvreart1e0g00y Avaya Platform
l Consider powering your system down Website
particularly di cult.”
Company Solution name
Description
breaks down disastrously when an organization
before the emergency event impacts the site.
NOAA went on to say: NOAA predicts a 70
l Power outages – 74%
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards Avaya Aura®
911 ETC CrisisConnectTM
www.devconnectmarketplace.com/911-etc-inc
Video Solutions
l Lack of routine maintenance – 73% su ers an outage that would have been avoided Avaya one-X® Communicator
Electrical power surges both before and a er an emergency event can pose the greatest threat to
percent likelihood of 10 to 16 named storms
l So ware bug – 69% with a x that it voluntarily chose to postpone. On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Avaya Aura®
(winds of 39 mph or higher), of which 4 to 8
Conveyant Systems, Inc Sentry E9-1-1
www.devconnectmarketplace.com/conveyant
Company Solution Name
Description Avaya Platform
Website
(Category 3, 4 or 5; wEi9n11dAsnoywf h1e1re1® NmetpwhorkoSrerhvicgeher). Conferencing
e analysis shows that outages can be avoided relationships among pieces of equipment, and
the site is located in an area that may be exposed
While a near-normal season is most likely with
by using industry-leading outage prevention isolate that outage!
to damage from the emergency.
VPI VPI EMPOWER WFO Suite a(V4o5icepPreinrtcIentnertncathioannalc) e, there is also a 30 percent chance of an above-normal season and a 25
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
percent chance of a below-normal season.
pracGteinceerast.ionL9e-v1-e1rraecgoirndigngroefsmoultrimcedsiancomwmaunidcatoionsan
ongoing basis to determine if facilities can meet
power demands and ward o problems is key.
Particular attention can be given to hardware that
And when disaster apApvaryoaaPcrohaectsiv,ebCeonetavcet r
mindful not to depend on local team members
who could be facing challenges of their own at
home, move team members to locations where
Taking the above actions will limit risk and ensure your systems make it through almost any storm or situation.
How do you prepare for hurricane season?
Speech/Voice Recognition and Call Recording
Included in today’s outlook is Hurricane Alex, a
Company Solution name
Description
Avaya Platform
Website
pre-season storm that formed over the far eastern
is approaching the end of manufacturer support
they can work with clients. When assembling
Have you made any changes to this year’s
CallCopy, Inc.
cc:Discover WFO Solution - Speech Analytics KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
www.devconnectmarketplace.com/callcopy
Atlantic in January.
(EoMS).
a team, pull from across the organization and
outage avoidance strategy? n www.devconnectmarketplace.com/knoahsoft
continued from page 1
In 2012, Superstorm Sandy caused $65 billion in l Schedule maintenance of systems to avoid how your business may be impacted. Here is a Assessment, diagnostic and management tools for VoIP networks Avaya Aura® www.devconnectmarketplace.com/netiq
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
are Dthesecrilpetaiodn ing cause of communications outages. checks, and failover straAtveagyaiePslatfformcritical systems. with less than 200 rooms per property
www.devconnectmarketplace.com/fcs-computer-
ACodmmpainny istration. isSoyluetaiorn’snapmrediction? NOAA Integration
lwPwrwi.ndetvaconndnesctmoarrekeatpclaucer.rcoemn/tmloivsitacson guration of keyhstotplsu:/t/iwownws.dIefvcaonnewctmsayrskteetpmlacies.conme/cienessmasroyft, this simple precaution will save time in starting the
Technologies
technology and services for a variety of applications
damageintheU.S.,makingitthesecond-costliest whatisthehighpercentAavgayeaoCofmrmemuniecadtioanbSlervoeru1t0a0g0es checklistof6stepstohelppreparenowbefore
BEFORE THE STORM weather disaster in American history behind only (73%) attributed to poor maintenance and the inevitable crisis strikes:
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager Simpli es the integration and management of critical communications Avaya Aura® www.devconnectmarketplace.com/objecttel
Telstrat TelStrat Engage Contact Center Suite Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
TAKE THESE 7 STEPS TO AVOID COSTLY
Hurricane Katrina, according to the National underutilized upkeep. Avaya IP Deskphones l Save translations before the emergency Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
VPI (VoicePrint International) VPI EMPOWER WFO Suite
OceTaDnMitcoaVnoIdP inAfrtamstroucstpurheesorliuctioAndministration
Generation 9-1-1 recording of multimedia communications.
lWatchfortelltalesAigvanyasAfurroam® equipment whenaproblemisapprAovacyahIiPnOg .ceProactive
evenwtwimw.dpeavcotnsntehctmeasriktet.pl ace.icsomw/pilhlyebrnidsguerethatrecent changesarenotlostandspeedrestorationinthe advent of damage to the system.
l Review safety procedures with all employees
prior to the emergency event, if possible, and
CPhOybMridMgeUIncN. ICATIONSOUPThyAbrGidgEeSPOALRNE DUSE
(NOAA). Duringthestorm,8,204,220Americans and thousands of businesses lost power.
THISCHECKLISTOF6STEPSWHEN
Avaya Communciation Server 1000
DISASTER COULD BE IMMINENT
health checks, disciplined system monitoring
Unified Communications Solutions
No matter the weather and because the
average cost of downtime is $2,700 per minute
and observed maintenance schedules can aid in
of communications assets.
optimization using Avaya Speech Analytics Business Communication Manager
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
won’t be lost or damaged, thereby delaying restoration of your service. Take a copy of back-
and on line guest administration
Avoiding Networking Outages, power outages l Verify system redundancy, system health SIP-based, single server and interface system specifically designed for small, boutique hotels Avaya IP Office
ups aWnebdsitaeny other information o site. systems
sMaoidvitaths at the AtlanticMhouvirtrasicHaonstedsMeoabsiloenSo“luwtioinllfomr Hosptitality isCownnhecitsegpueaspts’emrofbeilaetduerveicsesatno thaenhaoltyelsciosmomfutnhiceattionpsystem for in-lhouPsea, ltochal awndhenever poAsvsayiba lAeurtao® eliminate
likiNeElMySbOeFTnear-normal, but foCrLeAcSaSOstNEu®nicCeArStainty in
the climate signals that in uence the formation
ve causSeofstwoafreotuhtaat gcoensnwecitsthLatnhdeMpoebirleceRnadtiaogsewoithf Avaya Aura soove r wIP/aSrIPeabllouwgisngoarllspoa rtiwesatroe-reAvlayteadAuorau®tages.
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
communicate seamlessly.
Some choose to let others occupy the upgrade
frontlines and endure potential rollout hiccups,
l Hardware failure – 39% l Draw a network diagram to isolate an
be directed to the emergency Avaya Communication Server 1000
your system.
l Cwownwt.edmevcpolnantectmaorkveitnplgacsew.coimtc/hgl/oabpalp-inlitceratcitoivne-s if
could become hurricanes (winds of 74 mph
orGhloibgahl Ientre)r,acitnivceluSodluintiogns1, LtLoC 4 mGISajHoorstheduVrirdiecoaanseasService (VaaS)l NeCtlwouodr-bkasiesdsu, fea–tur3e5-r%ich, multi-point video as a service. Seamouletsasgcoen,fsepreenecidngrbeestowleuetnion byPillaltufosrtmraIntdinepgenthdent
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
KnoahSoft
Speech Analytics and Workforce Optimization solutions
Avaya Proactive Contact
Avaya Aura® Avaya IP O ce
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements
Quality assurance, evaluation and eLearning tools Ideally priced for the SMB and Midmarket
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