Page 4 - Avaya Extra Q3 2016

4 Telecom Reseller: Extra Report on Avaya
3rd Quarter 2016
Six Questions to Help Non- Pro t IT Managers
Pick the Right Partner ...continued from page 1
Operating: “We keep up; we have stable infrastructure and a set of technology policies and practices. Leadership makes technology decisions based on standard levels according to industry/sector information and gathers input from technology sta /consultant before making a nal decision.”
Leading: “We’re innovators; we recognize
business communications problems
“I run an extremely lean sta ,” says the telecom
manager at one of the US’s top 25 non-pro t organizations. “We do 25-50 major projects a year. Opening new locations, upgrading existing locations — all on top of day-to-day business. For us, it’s imperative that we operate as e ciently as possible with the tight resources we have.”
To overcome these challenges while boosting stability and allowing IT to focus on high value projects, the IT Manager looked for answers
to six critical questions of a potential support services partner and their systems:
Does the partner have the experience and resources to keep systems up and running while
Avaya Appoints Ioan MacRae as Midmarket Director for Avaya International
that technology is an investment in our mission, and leadership integrates technology decisions with organizational strategy. Technology-responsible sta is involved in overall strategic planning.”
More than half of the surveyed organizations reported that they were at “Operating” level when it comes to technology adoption.
allowing the team to focus on high priority projects?
Does the partner
have the skills
necessary to work in a collaborative multivendor environment?
How does the partner optimize the performance of the current business environment while proactively preventing
New role will focus on helping drive digital transformation in the SME and midmarket sectors
Guildford, United Kingdom: Avaya, a global leader in business communications so ware, systems and services, has announced the appointment of Ioan MacRae as Midmarket Director for Avaya International., focusing on Europe and the Africa, Middle East and Asia (AMEA) region.
is role will see MacRae streamline Avaya’s midmarket strategy across these key regions.
In his new role, MacRae will be responsible for driving the adoption of Avaya’s midmarket portfolio, improving sales cycles and go-to- market strategies in key countries. Avaya’s midmarket solution is sold purely through its channel partners and MacRae will continue to focus on driving and developing opportunities for midmarket-TAMs, channel and distribution partners in the region.
MacRae has a wealth of sales and management expertise in the technology sector and a deep understanding of the industry.
He joined Avaya in March 2014 as Midmarket Director for Europe. Previously he was General Manager, UK, Ireland and Greece for Westcon
QUOTES
Ioan MacRae – Midmarket Director, Avaya International: “I’m delighted to be taking on this role and continuing to build on our success across key regions.
“Avaya is delivering tailored solutions that help midmarket organizations achieve their digital transformation goals at their own pace and path, in a model of their choosing. I’ve been working closely with our partners to help them deliver solutions to drive growth and transformation and I will continue to do so. I’m also looking forward to working with the immensely talented people we have within our global Avaya team and driving the Avaya brand across a wider region.”
Fadi Moubarak, Channel Leader – Europe and AMEA, Avaya:
“ e midmarket remains at the core of our strategy due to the growth opportunity it represents for Avaya globally. Having been instrumental in driving the development and launch of our midmarket solution, IPO Powered Cloud – a key component of our cloud capability – I am con dent that Ioan will continue to help drive our go-to-market strategy, and achieve equal and greater success in this new role covering a wider and more diverse region.”
For more information, visit www.avaya.com. n
More than half of the
surveyed organizations
reported that they were
at “Operating” level when it comes to technology adoption. e report also found that “Leading” organizations are nearly twice more likely to include technology in their strategic plans than” Struggling” organizations.
problems before they become outages? Do they use self-healing automated intelligent systems or is it manual?
Does the partner have a continuum of services to support an evolving environment from maintenance to proactive support to managed to private cloud?
How quickly can the provider restore systems during a disaster or emergency scenario?
Can the partner provide an easy to use tool that helps diagnose reported intermittent network issues?
Recently, one of the leading organizations, with 125 locations in the U.S and an array of business communications solutions, faced their own three challenges:
l Small IT sta overseeing large number of locations
l Support required for multivendor environment
l Insu cient tools to troubleshoot end user
2nd Quarter 2016
What are some of the questions that you are
asking partners? n Group.
Telecom Reseller: Extra Report on Avaya 17
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