Page 6 - Avaya Extra Q3 2016

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Telecom Reseller: Extra Report on Avaya
3rd Quarter 2016
Avaya Compliant
LATEST NEWS
911 ETC CrisisConnect for E911 Now Rated “Avaya Compliant”
CCT ContactPro with Outbound Engagement now rated “Avaya Compliant”
l CrisisConnect for E911 is compatible with key Avaya enterprise engagement solutions
l Helps businesses comply with E911 legislation and maintain safety during a
9-1-1 emergency
Goodyear, AZ - 911 Emergency Telecom Company (911 ETC), a leading provider of E911 services for the enterprise, has announced that CrisisConnect for E911 is compliant with key enterprise engagement solutions from Avaya,
a global provider of business communications so ware, systems and services.
CrisisConnect for E911 helps businesses route outgoing 9-1-1 calls, including critical location information, to the correct emergency response agency. e application is now compliance- tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya one-X® Communicator 6.2 SP11. CrisisConnect for E911 is also compliance-tested by Avaya for compatibility with Avaya IP O ce 9.1.
911 ETC is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its CrisisConnect for E911 solution is available through the DevConnect Select Product Program.
As a Technology Partner, 911 ETC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. ere, a team of Avaya engineers develops a
comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to con dently add best-in- class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
QUOTES:
“As a long time DevConnect Technology Partner with one of the rst solutions available through the Select Product Program, 911 ETC continues its commitment to helping our mutual customers establish and maintain E911 compliance. Our sole focus is helping ensure outgoing 9-1-1 calls placed from an organization’s phone system
are routed properly. e DevConnect program provides us with invaluable tools to help con rm the accuracy and value of this critical service.”
-- Karina Yandell, EVP Sales & Marketing, 911 ETC
“When it comes to emergency communications, reliability is paramount. Compliance testing is especially important
for solutions within this space. 911 ETC’s successful completion of compliance testing with the Avaya Aura Platform enables our customers to con dently implement the crucial communication features provided by the CrisisConnect solution.”
-- Eric Rossman, vice president, Developer Relations, Avaya
More at www.911etc.com n
CCT ContactPro is compatible with Avaya Proactive Outreach Manager 3.0.1 and helps businesses improve outbound and blended customer service, increase engagement quality and sta ng exibility
Philadelphia, USA / Frankfurt, Germany - CCT, a leading provider of comprehensive uni ed communications and contact center solutions for large and medium- sized companies, announced that its ContactPro desktop solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
CCT’s ContactPro is an omnichannel desktop solution that helps businesses leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. CCT ContactPro with outbound engagement integrates Avaya Proactive Outreach Manager features into a multi-touch agent desktop for the Avaya Aura® Platform. The outbound module supports all Proactive Outreach Manager modes such as preview, progressive and predictive campaigns
with automatic blending. The application
is now compliance-tested by Avaya
for compatibility with Avaya Proactive Outreach Manager 3.0.1.
CCT Solutions, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its ContactPro solution is
available through the DevConnect Select Product Program.
As a Technology Partner, CCT is eligible
to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to con dently add best-in-class capabilities
to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.
“Outbound interactions are an integral component of any customer service strategy. Helping ensure agents are enabled to deliver high-quality service, regardless
of a customer’s channel preference, is
vital. With this compliance testing, Avaya customers can be con dent that ContactPro seamlessly interacts with Avaya Proactive Outreach Manager to help increase customer satisfaction.”
— Andrea Kreuter, Managing Director, CCT
“Technology partners like CCT are helping Avaya customers provide positive customer experiences to their clients. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can con dently leverage and upgrade to our latest solutions.”
— Eric Rossman, vice president, Developer Relations, Avaya
For more information please visit www. avaya.com and www.cct-solutions.com. n
Ingenius Introduces Support For Avaya Ip Of ce
InGenius Connector Enterprise, computer telephony integration so ware for delivering world-class, voice-based, customer experiences, is proud to announce that Avaya IP O ce Server Edition is now a supported telephony system. Avaya IP O ce Server Edition is tailored to meet the telephony and business communication needs of mid-size businesses, o ering seamless growth and simpli ed administration. Avaya can easily scale up to 2,000 users across 32 locations.
With InGenius, contact centers using Avaya IP O ce can leverage their existing telephony infrastructure while incorporating new functionality into their CRM. is update from
InGenius allows Avaya customers running Salesforce or Microso Dynamics CRM to have access to features like screen pop, click-to-dial and automatic call logging, directly within
their CRM user interface. InGenius increases customer satisfaction by ensuring contact center agents are equipped to handle calls e ciently and improves decision making through
detailed and accurate views of customer call interactions.
To view the rest of this news story visit the following link: http://wp.me/p2Q636-mvm
AMC Technology Contact Canvas Now Rated “Avaya Compliant”
Contact Canvas, which helps contact
initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, AMC Technology is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test
Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it
is Avaya compatible. Doing so enables businesses to con dently add best- in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Quotes:
“Through this compliance testing, AMC
demonstrates its continued commitment to providing Avaya customers with proven CRM integration solutions that raise
the bar for superior customer service. Customers considering adding third-party technologies to their Avaya solution can be con dent that the Contact Canvas solution is compatible, proven and tested.” — Aimee Stinson, Director of Strategic Alliances, AMC Technology
“Technology partners like AMC Technology are helping Avaya meet customer demands for Avaya solutions that improve the contact center experience. O ering products such as AMC’s Contact Canvas in the DevConnect Select Product Program helps Avaya customers easily obtain complete solutions.”
— Eric Rossman, Vice President, Developer Relations, Avaya
More at www.amctechnology.com n
centers handle customer interactions more e ciently, saving time, reducing errors and increasing the accuracy of activity reporting, is now compatible with Avaya Aura® Contact Center 7.0.
RICHMOND, VA - AMC Technology, a leading integrator of contact center and CRM applications, has announced that
its Contact Canvas platform is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
Contact Canvas helps businesses improve the customer experience by automating processes and reducing keystrokes, which can lead to increased agent e ciency. The application interworks with many CRM vendors including Microsoft Dynamics, Salesforce, SAP, Oracle Right Now, Oracle Siebel
and Desk.com. The application is
now compliance-tested by Avaya for compatibility with Avaya Aura Contact Center 7.0.
AMC Technology is a Technology Partner in the Avaya DevConnect program—an