Page 7 - Avaya Extra Q3 2016

3rd Quarter 2016
Synergem Technologies, Inc. Next Generation 9-1-1 Call Taking Solution Now Rated “Avaya Compliant”
Telecom Reseller: Extra Report on Avaya 7
Evolution911 EliteTM is compatible with key Avaya contact center solutions
PILOT MOUNTAIN, N.C. - Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, has announced
that its Evolution911 Elite call taking solution
is compliant with key contact center solutions from Avaya, a global provider of business communications so ware, systems and services.
Evolution911 Elite helps Public Safety contact centers respond to 911 calls originating from any communications device by processing
smartphone technology including text, voice, video, or multimedia.
is NG-9-1-1 solution was built to comply with relevant NENA standards and employs
the capabilities of an i3-compliant ESInet. e application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Platform 6.3.
Synergem Technologies is a Technology Partner in the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with
Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Synergem is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. ere, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to con dently add best- in-class capabilities to their network without having to replace their existing infrastructure— speeding deployment of new applications
and reducing both network complexity and implementation costs.
QUOTES:
“ ere is no environment where the need for reliable, open, standards-based technology
is more urgent than in Emergency Services. Vintage technology that cannot process communications from devices used on a daily
third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Fonolo is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab.
There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
Doing so enables businesses to con dently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Telecom
basis creates a risk to communities nationwide. Evolution911 Elite provides public safety professionals with a Next Generation 9-1-1 solution that, when coupled with the power of the Avaya Aura Platform, enables citizens in danger to reach out to 9-1-1 through whichever communications device they choose.”
— Nelson Clark, CEO, Synergem Technologies, Inc.
“Technology Partners such as Synergem Technologies provide communities with solutions that help improve public safety. Synergem solutions leverage open, standards based platforms and are built to NENA standards, enabling them to easily adapt to and incorporate future technological advances. We are pleased to have Synergem in our developer community.”
— Eric Rossman, vice president, Developer Relations, Avaya
More at www.synergemtech.com n QUOTES:
“Achieving compliance with Avaya allows Fonolo to continue to deliver a valuable solution that helps businesses manage the increasing demands of their contact centers, while making it easy for them to add call-backs to their call centers, web sites and mobile applications.” -- Shai Berger, CEO, Fonolo
“By o ering compliance testing to the many innovative companies like Fonolo who are members of our DevConnect community, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities.” --Eric Rossman, Vice President, Developer Relations, Avaya
More at http://www.avaya.com and fonolo.com. n
Reseller: Extra Report on Avaya 15
Fonolo Call-Back Solution Now Rated “Avaya Compliant”
Fonolo’s In-Call Rescue with On-Premise Appliance is now compatible with key Avaya contact center solutions.
TORONTO, ON -- Fonolo, the pioneer in cloud-based call-back solutions for the call center, has announced that its In- Call Rescue with On-Premise Appliance solution is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
In-Call Rescue helps businesses improve the call center experience by replacing
2nd Quarter 2016
hold time with a call-back. Using Fonolo’s On-Premise Appliance allows companies to keep all voice tra c on-site, while still using the convenience and e ciency of the cloud.
The solution is now compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager R7.0 and Avaya Aura® Session Manager R7.0 using SIP Trunks.
Fonolo is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative
Moxtra launches
Case Study: Avaya Builds Syscomm a Network for
Metropolis Technologies
Avaya Breeze COofm mcuneicWatioantScehrvicXeTs Telemanagement
Next Generation IT and For Syscomm Limited, the bottom line is
Snap-In to Now Rated “Avaya Compliant”
simple: its network is its business. The
revolutionize
UK-based service provider, which offers
mobile-first
a wide range of business customers a
engineers develops a comprehensive test plan
Call reporting and call management
number of different IT and communication
for each application to verify whether it is
application is compatible with Avaya Aura®
services, had essentially outgrown its
co
Platform 7.0
Avaya compatible.
d
Multiprotocol Label Switching (MPLS)
Do
Fort Lauderdale, Florida - Metropolis
tly
network and needed a more scalable
customer service
Technologies, Inc. has announced that
add best-in-class capabilities to their network
solution to enhance the performance of
without having to replace their existing
O ceWatch XT Telemanagement is
its core services, accelerate provisioning
infrastructure—speeding deployment of
compliant with key team engagement
and simplify infrastructure management.
new applications and reducing both network
complexity and implementation costs. Moxtra’s snap-in for Avaya Breeze provides
solutions from Avaya, a global provider of
After examination of Syscomm’s business
business communications so ware, systems
needs, the challenges the Avaya team
and services.
a comprehensive and easy to use add-on to
addressed included:
QUOTES
O ceWatch XT Telemanagement is a
complement and extend Avaya’s industry
● Replacing an aging MPLS network robust call reporting and call management
“Avaya customers can implement
leading contact center and UC portofolio. With
with a brand new fabric infrastructure.
solution that helps Avaya Aura Platform
O ceWatch XT Telemanagement to uncover our snap-in, you can drop the entire Moxtra
● Avoiding any disruption to existing users maximize their enterprise
new ways to improve their customer service, collaboration suite directly into your Avaya
customers or services.
communications system usage by identifying
reduce telecom expenses, and optimize their Breeze Work ow.
● Managing a phased implementation trends in the voice network through call
Avaya communications network.
e Moxtra snap-in will enable richer
over six weeks.
history reporting, usage analysis, and trigger event noti cation features.
By successfully completing compliance collaboration and conversations across
Upon replacing its network with Avaya
testing, Metropolis demonstrates their enterprises and contact centers.
e application is now compliance-tested
continued commitment to seamless
Let’s consider the contact center use case:
Fabric Connect, Syscomm immediately
by Avaya for compatibility with Avaya Aura
integration with Avaya products.” Within Moxtra’s conversations, both the
began to reap the following benefits:
Communication Manager 7.0.
— Eric Rossman, vice president, Developer agent and the customer can send documents,
Access to new services that can
Metropolis Technologies, Inc. is
Relations, Avaya
screenshots, videos, or other le types to help
now be provisioned in minutes, with no
a Technology Partner in the Avaya
Additional Resources
assess, diagnose and resolve issues quickly.
interruption to customers and reduced
DevConnect program – an initiative to
DevConnect Marketplace: Additionally, both parties can create rich
provisioning risks.
develop, market and sell innovative third-
https://www.devconnectmarketplace.com/ annotations over content with features like
● Instant failover and rapid diagnosis party products that interoperate with
metropolis-technologies-inc
voice tags, highlighters, shapes, arrows, and
of any faults.
Avaya technology and extend the value of a
About DevConnect: text.
● Fabric to customer sites, which company’s investment in its network.
www.avaya.com/devconnect
Moxtra’s ‘clip’ capability enables agents
created minimal latency with maximum
As a Technology Partner, Metropolis is
Request a demonstration of O ceWatch to create detailed audio-visual recordings.
security.
eligible to submit products for compliance
XT:
Agents can record themselves talking through
● The ability to optimize network
testing by the Avaya Solution Interoperability
http://metropolis.com/demoXT.html situations while annotating over documents
and service design with unprecedented
and Test Lab. ere, a team of Avaya
More at www.metropolis.com n
and save the resulting video les. e les
scalability, nationally or internationally.
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If she dials 9-1-1, will rst responders nd her quickly?
Don’t compromise your employees’ safety.
With end-to-end support, our E9-1-1 enterprise solutions are simple to deploy and manage. Strong expertise in complex environment support, such as multiple UC vendors deployed on premise, hosted, or in hybrid environments.
Call or click today for more information
877.862.2835 or 911enable.com
Delivering the added resilience that Syscomm sought, the new infrastructure was put to the test just weeks after implementation when a major London
can then be sent directly to the customer and stored in a repository of clips with answers
to FAQs. With Moxtra’s ‘clip,’ functionality, contact center agents can deliver in-depth support to more customers with less time and
data center experienced a prolonged resources, enhancing quality and accuracy.
Avaya and Tencent QQ