Page 5 - Avaya Extra Q3 2016

Avaya News ■ Partner News ■ DevConnect News Avaya and FatPipe Leverage
Telecom Reseller: Extra Report on Avaya 5 2nd Quarter 2016
3rd Quarter 2016
Extra Report
04
SD-WAN Technology to Optimize
Now Rated “Avaya Automation Solution
on Avaya
IP routing andJIaPcmaudltaicaIsnt tsergvircaestiwoitnh saunb-d Media Gateway Solution
Hybrid Cloud Deployments
second recoveries for uni ed communication and customer experience management, while reducing operating costs and time to market.
Partnership marks the rst integrated SD-WAN Integrator Manager Steve Romanelli. “A er in- solution to support data center and branch o ce depth review of available technologies to networking and uni ed communications maximize availability for these real-time
and intellectual property de
the Customer Experience
CIT
Y, U
ve FatPipe Networks MPVPN and IPVPN solutions, deployment, hybrid WAN connectivity, tuned striving to push technology to greater heights,
n
Gateway Now Rated
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AN INDEPENDENT
“Avaya Compliant”
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15 Avaya and
SANTA CLARA, Calif. and SALT LAKE solutions, we now con dently recommend business continuity, including zero-touch branch and CTO Sanch Datta. “FatPipe is always
announced a strategic integration that combines together with the Avaya SDN Fx architecture, application performance, easy integration, and this integration with Avaya represents a
data center So ware De ned Networking (SDN) for an SD-WAN solution that optimizes granular WAN visibility, multi-path security, major milestone for the networking and uni ed
and So ware De ned WAN (SD-WAN) into a performance.”
secure
full mesh VPN conne
single integrated solution for networking and uni ed communications. is marks the rst integrated SDN and SD-WAN solution of its kind.
Read the latest news at
TELECOM RESELLER .COM
“Avaya Compliant”
eBulletin and subscription
YANDELL
load balancing and WAN path control with thousands of customers across 6 continents
ctivi
As one of the leading vendors for WAN link centralized policy deployments. our continued collaboration with Avaya.”
telecomreseller.com/category/avaya/
e Avaya SDN Fx architecture featuring Fabric Connect is based on OpenStack and
For more information, please visit www.avaya. com and www.FatPipe.com. n
AVAYA COMPLIANT NEWS
05
and securely extend netwoMrk-awjioderwRiethtafiulellyr enabled edge for users and their applications.
06
“As the rst fully integrated uni ed
ning
Collaborate to Improve SD-WApNps,lianXWIPAN solutions help drive improved operating
Dialogic IMG
Transforms
Biscom Solution
OpenDaylight programming tools that invisibly
is simpli ed, agile network virtualization
Customer Service with 2020 Integsroalutetidon supports integrated Layer 2, Layer 3,
Aculab’s communications and networking infrastructure, Tencent QQ
TRe’s SD-WAN solutions include key features e ciencies that simplify IT operations and result
FatPip
that transcend WAN failures to maintain in real cost savings,” said FatPipe’s President
Avaya SDN Fx combined with FatPipe’s SD-
ty and N eoxiwbleRatedcommunications industries. We look forward to
Free
As Avaya’s only SD-WAN partner, FatPipe has integrated its SD-WAN hybrid networking
by Karina Yandell, ENP, EVP products with the faSbarliecs-b&asMeadrkAevtainyga SDN
FxTM architecture f(ewawtuwr.i9n1g1eAtcv.acyoamF)abric AConnect, which already supports data centers
a n d b r a s n o c r h g a o n i z c a e t s i o w n o s r c l d o wn t i i d n e u . e T o t o g e t a h t e t e r , n F , a t P i p e ’ s SD-WAcNontseoclhidnaotleoagnydanexdteAnvdaytaheSiDr nNetFwxohreklsp, drive sitmheplaibcitliytyantodbaygpilaitsys atrcardoistsiothnealePnSti/rAeLI
annedtwuotirlkizteoaeVnsouicre Phoigshit-iqounainligtyS, errevael-rtifmoreEu9n1i1 ed bceocmomuesnaicpatoisosnibs,ilpitryo.v9i-d1i-n1gcalslisncgalensboeurocuetfeodr a tcootnhverngeeadressotluPtuiobnlic. Safety Answering Point via“Aa sceonrtgranlizeadti,ocnlosuad-abpatsteodcsuesrtvoimcee,rcuanttdinugser seixgpnei ctcatniotncsosttharonudgeh doirgtiitnavl otrlavnedsf.oWrmhatiowna,s ohnycberiadccolomupdlihcatsebdeacnodmceotshtleypernedferarveodr has bdecpolomyemaecnctesmsiobdlelf.oAr voaryga’sniSzDatNionFsx oefnanbylesize.
Workforce Optimization
Yes, HP does that, too.
Outstanding customer service is a powerful competitive di erentiator. It’s also what makes the performance of your contact center so crucial to your success.
The HP Q niti Workforce Optimization solution gives you the edge you need with an integrated product suite for superior interaction automation and analysis in today’s multichannel contact center environment:
g e Uo - l d t i i ms p a e t r e s l y e , d t h s i e t e g s o t a o l i s n h t o e u r - l c d o b n e n t e o c t k , e b e u p t E i t 9 1 1 a s simple as possible while ensuring safety. Stick to getting the important questions answered:
A“Wuhtaot hmapapteincsawlhlyend9e-1t-e1 icstdinalgeda?”ndre
Allison is eating lunch at her desk when she
c h o k e s r . o S h u e ’ t s i p n a g n i c a k i d n g e , g b u r t a 9 d - 1 i - n 1 g h a Ws b A e e Nn drilled into her since childhood and she manages t o c d i o a l n i t n . Me o c r t e i t o h a n n p o n r c o e . v B i d u t e i t s i s s n ’ e t w a o m r k l i e n g s , s because her phone requires her to dial a ‘9’ to get anfoauitlsoidveelinreo. fVoIP,videoanddata
• Exceptionalagentperformancemanagement
• Regulatoryandprocesscompliance
• Signi cantcostreductionandoutstandingcustomer engagement
• Powerfulagentschedulingandforecasting
e numbers 9-1-1 should be the only three r e q su ei r es ds f i o or ns osm, e eo n n es t uo rd i i na l gi n t t h h e e e vr e en l t i a b l e of an emergency. Make sure your system is
quality communications and
seeYANDELL,page 16 ›› uptime our customers require.”
Five barriers to entry
With over 30 years of contact center industry experience, HP Q niti powers some of the largest contact centers
in the world. We help top technology, healthcare, and telecommunications companies gain a competitive advantage with the tools they need to operate world-class contact centers.
Yes, HP does all that.
Your contact center can do that, too.
A leader in contact center analytics.
to an Avaya cloud
needs to inter-operate with SD-WAN solutions
to realize maximum e ciencies. FatPipe and Avaya are delivering the rst fabric-enabled
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Turgeon, vice president and chief technologist at
to overcome them)
Avaya. “Automatically detecting and re-routing
a degrading WAN connection provides seamless failover of VoIP, video and data sessions, ensuring the reliable quality communications and uptime our customers require.”
n
MILLER
According to Gartner, by 2019 more than
30 percent of the Ethernet switching networks
a
dus
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try
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h
,” sa
by Heidi Miller, Chief Conversa-
installed in enterprise data centers will be
id J
o
ean
tion Starter, Spoken Communi-
modernized with Ethernet fabric architectures, up
cations heidim@spoken.com
from less than 10 percent today (Gartner, Magic SQuadrant for Data Center Networking, May 2016). At themsaamsheitnimg de,o3w0nptehrecemntoostf ceonmtermproinsebsawrrilileurse
- Frost & Sullivan
Avaya DevConnect Compliant
SD-WAtoNanprAovdauycatscilonuadll trhaenirsibtiroanches, up from
less thanA1spwereceanptptrodaacyh(tGhearstenaesro,nMfaorrktehteGuide
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i t s h d a t i n o c t u o l t n . l C y h d a e n l i g v e e r i s s n s c e a t wr y o . r S k o s we r h v y i c i e n s t a h c e r o w s s o r l d
sphoyusilcdayl oanudcovnirstiudaelrntertawnosirtkioingi,nbguytoaulsroApvraoyvaides
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ashll,oaulcdlobuedimtrpanlesmitieonntecdanasop aernt omf aeacnomtapkrienhgensive
tWhrAeNe satercphsibteacctkuwrea.rd for every one step forward.
It c“aOnumr eclainenrtestraeilnyionng tyhoeuir Aemvapylaoyees and
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amnoddyeolsuarntedatmhedgisrsoawtitsh eodf.businesses across
dispersed branches are bringing new challenges,”
see MILLER,page16 ›› said Strategic Products and Services’ Systems
For more information, contact us at:
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