Page 8 - AvayaExtra 2014 2015

8 Telecom Reseller: Extra Report on Avaya Winter 2014/2015

AvAyA AwArds

Avaya Earns Edison Award for Innovations Increasing Reliability

and Resiliency in Collaboration and Communications Technology

Avaya announced today it has
patents pending worldwide.
Bengi Karacali, and the late Jean by Avaya for collaboration and the R&D Council of New Jersey
won the 2014 Edison Award for This year, Avaya is recognized with
Meloche.
communications capabilities to honor the noteworthy efforts of
information technology from the a patent award in the information The achievement underscores including: a unique method of scientists and inventors, as well as
R&D Council of NJ, validating
the company’s ongoing focus in technology category for “Method and Apparatus for Automatic Avaya’s ongoing investments in R&D to enable technology to deliver high- disaster recovery now available in the Avaya Aura® communications their organizations.
“Avaya has led the pace of
research and development of highly Determination of Performance quality engagement experiences core; for a distinctive method of innovation for creating the
innovative solutions in all aspects of Problem Locations in a Network” among employees, customers and collaboration that enables people communications technologies that
collaboration and communications (U.S. Patent 7,408,885). The invention partners. Avaya’s R&D investments to simultaneously and dynamically enable companies and end users
technology for enterprises.
is a process for quickly identifying of more than 17 percent of product manage conferencing sessions, and to meet the changing demands of
The award will be presented the location and root cause of revenue continue to outpace the for the groundbreaking ability to
business. We are very proud to be
during a ceremony at the Liberty network performance problems industry average of 14 percent. link desktop telephone extensions recognized with our fourth Edison
Science Center in New Jersey
when voice, video, and data are Avaya has consistently ranked to end user’s mobile devices -- a award and congratulate the teams
this evening. This is the fourth carried over an Internet Protocol among the top 20 telecom and patent that became the foundation that work to help businesses close
consecutive year that Avaya has (IP) Network. The method applies communications companies for of the company’s worldwide the gaps between time and space.”
been recognized with an Edison equally well to paths at the network number of patents issued each year.
leadership in mobility.
- Venkatash Krishnaswamy, vice
Award for a patent within its layer and the data link layer. The This year’s award follows The Thomas Alva Edison Patent president, Avaya Labs Research.
portfolio of nearly 6,000 patents and
inventors include Lorraine Denby,
previous Edison Awards received
Award is granted each year by

of Innovation in the Delivery of Avaya Honored With Three TSIA STAR Awards for Services
Managed Services, Leveraging
Technology for Service Excellence, Excellence at Technology Services World Service Transformations
and Enabling Customer Success in
Service Revenue Generation, and it was an honor to recognize them at Avaya announced it has been Automated Chat, Avaya One Touch methodologies.
Award undergo a rigorous evaluation
our TSW Service Transformations named the winner of the Fall 2014 Video, Speech Analytics, the Avaya The award for Innovation in
process, with the winners selected
event.” - J.B. Wood, president and Technology Services Industry Managed Services Platform, and Leveraging Technology for Service by TSIA’s service discipline advisory
CEO of TSIA
Association (TSIA) STAR Awards
Avaya Diagnostic Server. By using Excellence is given to the company board members. Since its inception
“Over the past three years, Avaya for Innovation in the Delivery of technology and enhanced processes that has best leveraged technology in 1990, the STAR Awards have
made signiicant investments in Managed Services, Leveraging to drive innovation and sell support to improve operational performance, become one of the highest honors
transforming our Global Services Technology for Service Excellence, services Avaya achieved signiicant service levels, or the customer in the technology services industry,
operations and organization. Our and Enabling Customer Success in business results for the company experience. The award speciically acknowledging the contribution
metrics for customer satisfaction, Service Revenue Generation. The while boosting the customer acknowledges technology that
of companies of all sizes to the
cost and retention have seen awards were announced on October experience.
is used internally, not as tools or continual improvement of technology
dramatic improvements and we
22 at the Technology Services World The TSIA STAR Award for products sold to customers.
services delivery industry-wide.
are now nearing best-in-class (TSW) 2014 Service Transformations Innovation in the Delivery of The award for Innovation in “The STAR Awards program
benchmarks. The TSIA awards are conference in Las Vegas. In addition, Managed Services recognizes the Customer Success in Service is a long-standing honor in the
welcome recognition that these Avaya was also inducted into the company that has most effectively Revenue Generation recognizes technology services industry,
efforts and investments were well TSIA Star Award Hall of Fame for the undertaken a speciic, innovative businesses that demonstrate
recognizing organizations that set
planned and more importantly, now second time.
initiative to increase scalability and the most innovative approach in the standard for leadership and
well received by customers and Avaya was recognized for productivity, contract performance, assisting customers in realizing the dedication to this important market.
professional organizations like the transforming customer support or other measure of managed maximum business value from the Avaya has clearly demonstrated its
TSIA.” - Mike Runda, vice president, Avaya Global Services
and managed services through the use of technology, including Avaya
services business success
through predictive and preventive
use of its products.
Companies seeking the STAR
high-level commitment to delivering world-class results in the areas

DevConnect Partner Excellence Awards
allow our Avaya customers to realize the advanced features of Avaya
tangible business beneits from Aura and Avaya IP Ofice. They offer
in-house applications developed for end-to-end emergency notiication Program – Congratulations 2014 Partner
their Avaya platforms.
options enabling the elderly with
Michigan State University
improved security and quality of life.
Excellence Award Recipients!
developed an elevator emergency Plantronics – Recognized for
notiication application using the their work extending location- and
Call Intercept function of Avaya presence-aware communications to
Aura® Collaboration Environment. their compliance-tested headsets for Recognizing achievements in NEW PARTNER AWARD: Awarded with the Avaya Aura Collaboration
The application identiies the Avaya deskphones and soft-clients, leadership and innovation that to a new partner who demonstrated Environment. This irst-of-its-
elevator location and loor routing Plantronics demonstrates seamless beneit Avaya, our customers, and exemplary partnering through kind solution targets reduction of
the passenger’s call through MSU’s handover of audio- and video-based our channel partners, we are proud proactive engagement in compliance operational costs, and provides the
contact center, simultaneously collaboration sessions between to announce this year’s recipients of testing and joint marketing activities.
ability to track and deliver services
notifying the on-call maintenance mobile and desktop environments. the DevConnect Partner Excellence Ember Services Limited is a to employees and customers based
staff. The application reduced These efforts are being evaluated
Awards.
inancially-focused management on their availability and physical
overall callout time and eliminated the need for a third-party service by Avaya R&D for inclusion in
future Avaya Aura Collaboration analytics and consultancy irm.
Also a participating vendor in the location.
Recognized for their
contract.
Environment releases.
TECHNOLOGY PARTNER OF THE YEAR: Awarded to the partner
DevConnect SPP, Ember uses Speech Jacada – customer self-service and agent
Webtext –Recipient for a second who demonstrated best overall Analytics to help customers identify desktop solutions that simplify
year, Webtext builds applications commitment to Avaya and opportunities for cost reduction, the way customers interact with
across the entire Avaya Contact DevConnect partnership based on the revenue improvement and improved contact centers and help reduce
Center suite including Avaya ive characteristics of excellence.
customer value.
the cost of operations. Available
Collaboration Environment. ObjectTel – recognized for their through the DevConnect SPP, Jacada About the
Innovative Webtext applications open CLASSONE Endpoint Manager INNOVATION AWARDS: Awarded solutions can be easily deployed
Awards Program
up SMS text messaging as a channel and iCAS solutions which offer to the partners who developed an and implemented with multiple The Avaya DevConnect
to previously voice-only customers unique mobility options for uniied innovative solution that addressed a Avaya contact center platforms into Partner Excellence Awards
by allowing contact centers to text communications. A DevConnect unique need in the market.
both enterprise and mid-market Program recognizes signiicant
enable their primary numbers.
Select Product Program (SPP) Eutech – Specializing in smart businesses.
achievements of our
partner, ObjectTel enables workplace and intelligent building LiveSentinel – Recognized for their Technology Partners and their
CUSTOMER INNOVATION AWARD:
conferencing of land mobile operations systems, Eutech is MiAlert family of UC products that value to Avaya throughout the
Recognizes internal, customer- radios with a variety of Avaya recognized for their efforts in embed communication technology past year.
driven development initiatives that
communication platforms.
integrating their iViva solution
into medical alert devices leveraging

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