Page 9 - AvayaExtra 2014 2015

Winter 2014/2015
Telecom Reseller: Extra Report on Avaya 9

Spoken carte, eliminating the need for any enterprise to transition. A shit to a pay-as-you-go, monthly “Contact center customers will beneit from
discontinue its current applications such as call utility-based pricing model provides customers the security, scalability and pay-as-you-go pricing
Communications recording or Computer-Telephony Integration with more lexible pricing that addresses the need model of Spoken’s hybrid cloud service,” said Joe
(CTI).
for cost-efective scalability.
Manuele, Vice President of Global Service
to Power Avaya he platform’s lexibility extends to call “Clients are seeking ways to transition
Providers, System Integrators and Cloud at Avaya.
Hybrid Cloud recording and screen capture applications, which to the cloud while maintaining their legacy “We believe this cloud solution ofers customers
customers can customize to partial percentage or infrastructure and applications,” said Spoken the level of data security and lexible scalability
Solution for 100% capture.
CEOHoward Lee. “he fact that customers can they need as they transition to cloud.” ■
he ability to host sensitive customer data such integrate anything from a single application such For more information about Avaya please
Enterprise as call or screen capture recordings locally on the as cloud call recording to the entire application visit www.avaya.com. For more information
client’s premises addresses concerns around data stack gives customers the lexibility they’ve been about Spoken Communications please
Contact Centers
security, which is a common obstacle to cloud
asking for while ofering a low-risk place to start.”
visit www.spoken.com

Spoken Communications, a cloud infrastructure YOUR QUALITY MANAGEMENT
provider specializing in contact center
virtualization, today announced an agreement
with Avaya, a leading provider of team and WISH LIST COME TRUE
customer engagement solutions, to ofer a hybrid
cloud Contact Center as a Service (CCaaS)
solution for enterprise contact centers.
Together, the companies will ofer Avaya
Cloud Services powered by Spoken, a multi-
tenant cloud platform that enables companies to
seamlessly transition to next-generation contact
center capabilities. he cloud platform supports
a hybrid approach that allows companies to
maintain existing premises-based infrastructure
while evolving to a full suite of native cloud-
based contact center applications.
Avaya and Spoken will cross-sell the
virtualized capabilities of the Avaya Cloud
Services powered by Spoken. Customers have three options for adoption: as discrete cloud
applications, a pure cloud or a hybrid cloud
ofering.
Each application is available for integration à la

Introducing Engage Quality. All You Wanted in
Avaya Appoints
Quality Management. And Then Some.
Laurent Philonenko as

Senior Executive for
Engage Quality equips your contact center to provide targeted
Corporate Strategy, evaluation and training, calibrated for consistency, across a
team or an entire organization. A total quality management
Development and CTO
solution, Engage Quality includes advanced agent evaluation,
calibrated assessment, integrated e-learning, and powerful,
fully customizable performance reporting.
Avaya today announced that Laurent Philonenko has been named senior vice
president of Corporate Strategy and • Comprehensive, multi-level, skill set-based agent evaluation
Development - CTO. In this role, Laurent will • Calibrated assessment with unlimited assessment standards
accelerate the development and execution
• E-Learning with real call audio or easily attached iles
of Avaya’s short- and long-term growth and • Instant feedback coaching, reinforced with bookmarks &
engagement strategies. He also joins the Avaya notes - All tracked in agents’ My Engage learning queues
Executive Council.
• Extensive custom reporting to mine in-depth QM data
As part of his focus on Avaya growth
strategies, Laurent will oversee Avaya Labs, • Intuitive, Web 2.0 interface that invites even novice users
architecture and consulting groups, as well as All this and more for one, all-inclusive, afordable price. No
the Avaya DevConnect developer program and nickel & diming you for critical QM & WFO capabilities.
technology partnerships. ■
Laurent most recently served as vice president, Engage Quality. It’s the all for one price solution for all!
Corporate Strategy and Development for
Avaya. Prior to his arrival at Avaya, Laurent Contact your authorized telecom equipment reseller or
successively served as Vice-President and TelStrat for more information and a live demo!
General Manager of several business units
and as Chief Technology Oicer for Cisco’s
Collaboration Technology Group, and previously as CEO for Genesys.
from
Laurent is a graduate of Ecole Polytechnique
in Paris and holds a master’s degree in
Management Science from Paris University. He
holds nine U.S. patents.
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
sales@telstrat.com | 972-543-3500 | www.telstrat.com

Engage QUALITY Ad-TR-FULLPG-AVAYA-12-11-14.indd
1
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SOFTEL Communications delivers innovative business solutions through the
integration of uniied communications/collaboration, contact center, IP telephony,
speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.

Soft Risk, Hard Results Contact us at 877 4SOFTEL, by email at moreinfo@softel.com on our website
at www.softel.com or on Twitter @SOFTELnews

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