Page 10 - AvayaExtra 2014 2015

10 Telecom Reseller: Extra Report on Avaya Winter 2014/2015
AC
vAyA ompliAnt

CSI Continues Releasing Unique Features and Affordable

Licensing for Avaya Contact Center Customers

Building on recent and historical success in the of several Avaya-speciic innovations which recording methods: 100% Call Logging, Selective Real-Time Reporting Toolbar”, which pulls real-
Avaya market, CSI adds included features which enhance the capabilities of the integrated Virtual with schedules or business logic, On Demand time statistics from Avaya CMS into a Virtual
bolster the value of the core system, as well as Observer Workforce Optimization Solution. (Supervisor or Agent), Single Step Conference Observer dashboard view which is differentiated
add-on features which allow customers to ramp up capabilities as needed. The Virtual Observer Beyond Avaya, Virtual Observer also supports nearly all telephony environments, including as well as Multiple Registration, and several non-DMCC methods, including: IP Ofice, Passive for the agent, for the supervisor and for a holistic view of the center. Statistics include “Average
Workforce Optimization Solution offers many hosted and cloud contact center environments,
packet-snifing VoIP, Extension Side, Analog Hold Time”, “# Calls Taken”, “Average Talk Time”.
unique and affordable beneits for the Avaya CSI has always led the way with a recognized Service Observe and trunkside / T1 loggers.
“Quality Scores”, etc. Powerful custom reports
Contact Center space. Coordinated Systems, array of recording methods for Avaya platforms, CSI leverages our Avaya DevConnect can be created using this tool to grab data from
Inc. (CSI), is excited to announce the release
including those which work with DMCC: DMCC
technology status to inluence our “Avaya CMS
the ACD itself and the Virtual Observer database.

emergency responders have accurate and services with the latest technologies
RedSky E911 Manager Solution Now Rated
information in the event of a 9-1-1 emergency. from Avaya,” said Kevin Sallmen, Director of
In addition, the E911 Anywhere® cloud service Product Management for RedSky. “Enterprise “Avaya Compliant” With Avaya
can accept and route a 9-1-1 call to any of customers are asking for products and services
over 6,000 Public Safety Answering Points in that work seamlessly together.” providing more Communication Server 1000 Release 7.6
the USA and Canada, and the MyE911® client productivity and more automation and RedSky is
enables softphone users to quickly establish delivering on this.”
their location when outside the enterprise. This In addition to real-time location tracking and
application is now compliance-tested by Avaya 9-1-1 call routing for Avaya Communication RedSky Technologies, Inc., a leading provider
global provider of business collaboration and
for compatibility with Avaya Communication Server 1000 telephones, E911 Manager® of E911 software solutions to the enterprise communication software and services.
Server 1000 Release 7.6.
features on-site notiication of 9-1-1 calls and market, announced that E911 Manager®, As enterprise customers take advantage
“This compliance with the CS 1000 platform relects RedSky’s commitment to lead the automatic location updates to PS-ALI databases and to RedSky’s E911 Anywhere® cloud-based including the E911 Anywhere cloud service, has successfully completed compliance testing with of the mobility made possible by Uniied Communications, real-time location updates
E911 industry by integrating our software
9-1-1 call routing service.
a key communications solution from Avaya, a
provided by E911 Manager® help ensure

Emergency Alerts • Mass Notification • Paging & Intercom • Cloud Services

You’ve made the commitment to embrace

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