Page 11 - Telecom Reseller FebMar 2018

February/March 2018
Telecom Reseller 11
DFunding Digital Transformation
Ask the Telecom Pro - March 2018
Q: Does a TEM vendor’s software replace ITSM software for service ordering?
A: No, a TEM vendor’s software is not a replacement to ITSM software, it is a complement. ITSM software is used for order requests, order approval, and break- x ticketing across all technology and services in an organization. It also contains service catalogs from which services can be priced and selected. TEM software can con gure orders to be placed with telecom vendors and carriers, but it does not replace the other capabilities of ITSM software. So, the two software suites are typically integrated to leverage the work ow and capabilities of each.
Q: What does the term rental mean on European telecom invoices?
A: Rental means the same thing
as the term recurring charge on
US telecom invoices. Note that often the recurring charge from US telecom vendors is assessed and paid monthly, while telecom vendors across the global may assess rentals on a quarterly basis or other non-monthly period.
igital transformation garners signi cant COLWELL expect the business bene ts gained by the attention today as organizations seek innovation being funded. In other words, if the to exploit technology to transform business ROI is many multiples higher than the
business. It requires a vision, a strategy and by Timothy C. Colwell, SVP R&D fee, then the fee is accepted.
a budget. e rst two ingredients rely on Ef ciency First® Adoption – A third approach is to obtain budget funding
knowledge and insight. e third ingredient, budget, o en calls for innovation and creative thinking as well. A er all, technology is not free. So how are organizations funding digital transformation?
One approach is to identify areas of budget overspending that can be eliminated. In this model audits uncover the overspending and budget is reclaimed and reallocated to a new project. is can be an e ective approach, but
AOTMP (www.aotmp.com)
on an initiative-by-initiative basis from the business. is is a common approach that requires formulating the digital transformation plan and then selling it to the business P&L owners to fund.
Which approach is best? e reality is
that a hybrid of all three approaches o ers optimum exibility and agility to act on digital transformation strategies that transform business. n
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nancially e ciency environments may not identify enough nancial waste to fund new initiatives.
A second approach is to levy an administrative R&D fee on top of published service catalog
rate to fund innovation. is approach works well in mature organizations where the lines
of business paying for services recognize and
Nuvias appointed EMEA distributor for Blue Jeans network ...continued from page 10
e UC Practice is based on the former SIPHON Networks, the award-winning UC solutions and technology enabler for the channel, which was acquired by Nuvias in 2016.
Steve Harris, EVP Uni ed Communications for Nuvias, commented: “ ere are excellent opportunities for channel partners in the rapidly growing voice and video conferencing market across EMEA, and BlueJeans is a great solution
to take advantage of these opportunities. It is eminently scalable, particularly at large enterprise level, very easy to use and interoperates with virtually any device from anywhere. Our bundles and partnership with Polycom represent an attractive proposition for many businesses.”
Nigel Tyler, director of channel EMEA, BlueJeans Network, said: “Working together with Nuvias is an important part of the BlueJeans go-to- market strategy to bring our meetings platform to customers across EMEA. We are at the forefront
of an exciting time as businesses equip their employees, partners and customers with the tools to be productive. With a solution from BlueJeans and Nuvias, it will feel as though your team is sitting next to you in the same room.”
More at www.nuvias.com. n
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