Page 5 - Telecom Reseller FebMar 2018

February/March 2018
Vonage Expands SD-WAN Service to Businesses Using Public Broadband for Cloud Communications
Telecom Reseller 5
Vonage’s Market Leading SmartWAN solution optimizes service availability and Quality of Service (QoS)
HOLMDEL, NJ - Vonage (NYSE: VG), a business cloud communications leader, has expanded its award-winning SD-WAN solution, SmartWAN, to its proprietary Cloud PBX platform, allowing businesses to run their
cloud communications using public broadband connections with Quality of Service (QoS).
First launched in 2015 to enterprise customers, SmartWAN is now available to small and mid- sized businesses using the Vonage Business Cloud, Vonage’s own purpose-built technology platform (formerly Vonage Essentials). Vonage’s SmartWAN actively monitors and dynamically routes voice and messaging tra c for
consistent reliability of a uni ed communications solution run over public broadband connections, without the need for more expensive, private circuits.
Sanjay Srinivasan, PhD, Chief Architect
for Vonage commented, “By simplifying
and improving redundancy, the addition of SmartWAN to a company’s cloud-based solutions o ers Quality of Service and streamlines a uni ed communications system to ensure businesses
are able to keep their o ces connected and running smoothly. It also allows Vonage to o er unprecedented service level agreements around service uptime to the customer’s premises.
“As adoption of cloud communications continues to increase for established businesses and digital natives, extending the bene t of SmartWAN to small and mid-sized businesses
is a natural step in our commitment to driving better business outcomes for all of our customers. Vonage continues to expand upon its robust product portfolio to provide customers with innovative tools and leading-edge technology to transform the way they do business.”
For business customers that use public connections to power large quantities of voice, video and data communications in their day-to- day operations (i.e. Virtual Desktop, So ware- as-a-Service, CRM tools and Hosted Email, to name a few), SmartWAN o ers a di erentiating tool to enhance internal collaboration among employees and increases the quality of external communications with their own customers. Blackout/Brownout protection, seamless failover and real-time, smart congestion prevention also ensure network quality and business continuity.
“Frost & Sullivan research shows that businesses consistently rank reliability among their top two cloud solution selection criteria. SD-WAN technologies are enabling innovative cloud communications providers such as Vonage to deliver better Quality of Service and reliability to their customers. Extending SD-WAN to over- the-top cloud communications deployments allows Vonage to deliver compelling service performance bene ts to SMBs, branch o ces and other business sites that choose more cost- e ective public broadband connections versus dedicated private lines,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience, Digital Transformation for Frost & Sullivan.
Vonage was rst-to-market with an enterprise- grade SD-WAN solution via SmartWAN and nearly 40% of new Vonage deployments include this service. Enterprise customers using Vonage service via the Company’s private MPLS network or a combination of MPLS and public broadband
are already utilizing SmartWAN to enhance network reliability for uni ed communications across locations.
See Vonage Chief Architect Sanjay Srinivasan discuss the features and bene ts of adding SmartWAN to a Vonage uni ed communications solution.
More at www.vonage.com/business. ■
SUNDOWN.AI AND WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience
WEBTEXT, a leader in enterprise messaging,
and Sundown.ai, a leader in enterprise Arti cial Intelligence applications announced today they have entered into a partnership to leverage sophisticated self-learning arti cial intelligence with smart messaging technology to transform customer experiences. “We’re very excited to partner with Sundown.ai”, said AJ Cahill, WEBTEXT CEO. “Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks
o ering both higher agent productivity as well as improved real time agent-based customer care.” “Partnering with WEBTEXT gives us access to the industry’s leading contact center and CRM platforms”, said Fabio Cardenas, CEO, Sundown. ai, “and will accelerate deployment of Chloe,
our proprietary self-learning AI solution, which greatly improves customer care as well as reduces costs”. Chloe, Sundown.ai’s solution, will provide automated self-service via WEBTEXT and can be used to assist agents via suggested replies. By using customized answers in real time via automated smart messaging, companies will be able to provide timely resolutions to customer requests. In addition, WEBTEXT will be able to leverage Chloe’s rating AI, a machine learning algorithm trained on prior survey results, to generate rating predictions of new customer chats. e rating
AI is an easily deployable, intelligent real time AI analytics engine for all messages sent via WEBTEXT. Learn more at http://www.webtext. com and http://www.sundown.ai. ■
THE NEW HUDDLE ROOM EXPERIENCE
The Yamaha CS-700
VIDEO SOUND COLLABORATION SYSTEM
An all-in-one huddle room conferencing solution that offers an intuitive collaboration experience with best-in-class audio, video, and screen sharing capability in simple, clutter-free, wall-mounted system.
The 120-degree ultra-wide angle, 1080p camera captures all meeting participants in one eld of view — covering 80% more area in the room than traditional video cameras without the hassle of panning and zooming.
With Yamaha’s superior audio technology at the helm, including a beamforming microphone array and a four-element speaker system, the Yamaha CS-700 picks up every spoken word with clarity and delivers amazing audio from the far end.
A single USB connection is all that’s needed for the CS-700 to support audio, video, and content sharing. SIP communications are also integrated, expanding the communication opportunities even further.
For IT staff, the CS-700’s integrated network management system means units can be remotely monitored and managed. Units can also be con gured at the same time, easing setup and upgrades for huddle rooms across an organization.
More Information at: revolabs.com/huddle