Page 3 - Extra Report on Avaya Q2

2nd Quarter 2017
Telecom Reseller: Extra Report on Avaya 3
Avaya Announces Results of First Annual Hospitality Market Trend Survey ...continued from page 1
THE GAPS
Issue #1: Engaging guests – 55% of hospitality
experience at their properties would be signi cantly improved by enhanced in-room and on-property guest services.
THE OPPORTUNITIES
Since most guests are on the move during
their stay — as well as a large portion of the
sta dedicated to serving them — respondents
recognize that mobile apps o er the most
room phone becomes key to a fully-integrated digital experience — so much so that 69% percent of respondents nd value in the device with 11% of those seeing huge potential — especially when it’s connected to a guest’s mobile device.
CREATING HOTEL OF THE FUTURE,
TODAY – WITH AVAYA
investments.
Avaya provides solutions to more than 2,500
hotels worldwide and has existing relationships with nine out of 10 of the world’s luxury hotels. Read Avaya hospitality case studies here.
“ e guest experience is more important than price when it comes to repeat customers and recommendations.
“ e big question is how do we improve the
experience at a reasonable cost, when nearly
everything about a hotel has high capital and
operating expenses? With Avaya, our hospitality
industry customers are nding exciting new
companies say they struggle to engage their
guests during the booking process, while 70% say
compelling opportunity for improving service
of any technology (48%). In fact, 81% of
respondents are planning to create high-
functioning apps over the next ve years.
In today’s market, ve years is more like 20.
Hotels that already have Avaya Engagement
Solutions have the foundation needed to deliver
a premium guest experience such as the one in
they struggle during and a er the visit.
Call Contact Center Solutions (continued) Issue #2: Communication between guests and
Company Solution name
Description
Avaya Platform
Website
sta leaves a lot to be desired – 60% of survey
A full stack solution from Avaya — from
this video, while the hospitality provider gains
ways of engaging guests, creating e ciencies and
MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium
r(eINsIp) ondents say the inability of their sta to
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal bene ts and e cienciesAlviakyae Vtohice Poonrteasl here.
www.devconnectmarketplace.com/ini
eC oecmtipvaelnyycommunicatewitShogluetsiotsnisNam“meain Jacada Ltd. Jacada Workspace Agent Desktop,
faMctuotarr”e diminishing tAhgengtuScersiMpttuientxga,rpeaenSdrpieVeisncuhca-letIoVa-RTtexttheir pNrMoSpAedratpiteivse.Limited NMS Adaptive CTI Integration
MIossbuieli#t3y: Service(s), please – 62% of global rOeAsIpSYoSndents said the OqAuISaYlSitVyoicoefCtohmepligauncesatnd Quality
mobile’Deaesycrwiphtilieonprovidingthefoundation WithincreasedcustomerAsvataiysfacPtliaotnfodrrmiving Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
for istnrecarmePlraiensmineigdseagnaeendtwicnlotoeuradkc-tbsioaenscseudwriutihntiyafi,elasdrigme enpsuslmaifbgyeinrignofsgsoylusteiomns repeat bookings, and grAevatyeaArAvueary a®cIEPixeOpneffrciceyencde Proivrtianl g IT aSduimte oinf ciosmtrpauteior tneleapnhodnymcoanntaactgcemnteernaptp,laicsatiwonesldlesigned to enchaonscte smavalilntogmsidosnizethe hoteAlvsaiydaeIP,Oh ocsepitality
bookedWteobcsaipteacity.” www.devconnectmarketplace.com/jacada
Fredwewrwic.dkevScaonbnteyc,tmviacrekeptprlaecsei.dcoemn/tm, uHtaorespitality Worwldwwi.deevcfoonnreActmvarykeatplace.com/nms-adaptive
For more information, please visit www.avaya. comw. ●ww.devconnectmarketplace.com/oaisys
Company
Solution Name
Description
providers are well positioned to see a rapid ROI and low total cost oAfvaoyawAnurear®ship for their
iNEMSOFT CLASSONE® iCAS Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura® https://www.devconnectmarketplace.com/inemsoft
Spectrum Corporation Spectrum Uni ed Contact Center Reporting Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System www.devconnectmarketplace.com/spectrum-corporation
Symmetrics
Tango
Business intelligence solutions for contact center reporting and analysis
Avaya IP O ce
Avaya Call Management System
www.devconnectmarketplace.com/symmetrics
Sdn Bhd
communications solutions. “Powered by
purchase agreement with Extreme Networks,
enables the Company to focus on its core, quarter 2017, subject to regulatory approvals
SpeIenc.h(NVaosidcaeq:REeXcToRg)n(i“tEioxtnre&meC”)aullnRdercworhdicihng Extreme will serve as the primary bidder in a
industry-leading Uni ed Communications and other customary closing conditions.
and Contact Center solutions. Today’s About Avaya
Avaya” will be made available through
12
Extra report on Avaya BUYER’S GUIDE
Monitoring - Speech Analytics
Symmetrics nVision Reporting and Analysis
Avaya Platform
Website
Enterprise Accelerator Fault Tolerant Software
Avaya Launches
Xima Software Xima Chronicall Call history, call recording, and real-time reporting suite
ww
Com
y
So
opportunity to submit bids prior to a deadline
pan
De
n
Avaya Platform
Website
xtre
Network
for the Sale
set by the Bankruptcy Court. If other quali ed
911 ETC CrisisConnectTM
s
Collaboration Solutions
bids are submitted, an auction process will
to Cloud
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ame
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of Avaya’s Networking Business
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Extra Report on Avaya BUYER’S GUIDE 5
networking to applications — can make ‘going
delight that will help ensure their properties are
as mcoontdaectrcnenizteirns g and improving in-room and propVoeicretyCogmupleiasntceseanrdvQicuealsit.yFMornitionrisntgasnolcueti,onths e updated
communicate seamlessly.
Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
Public Safety & E911 Solutions
Avaya Business Communication Manager
En
d
M
k
E rchmase
reeme
ith
interested parties will be provided the
r
e
Avaya Aura® Contact Center TelStrat Engage Contact center management solutions for call recording, quality management and workforce Avaya Aura®
https://www.devconnectmarketplace.com/tango-
Telstrat
www.devconnectmarketplace.com/telstrat
APuvaya EnetAegrs into Anstswet
“Bankruptcy Court”) and governed by the
and mobile networks.
networks
optimization using Avaya Speech Analytics
Avaya IP O ce
“Powered by Avaya” to
iptio
Company Solution Name Description Avaya Platform
wholesale distributors to their channel
EntesrepcrtiisoenI3n6fr3asatlreucutnudrer/EthnteeBrparniksreuNpetctywCorokdseand SearnvnicoeunMcaenmaegnetmfuerntth/EernsteoruprroisverQaullality MonitorinAg vaanyda Menaanbalegsetmhenmt ission critical, real-time
Website
Compatnoy acquire AvayaS’soluNtieontwnaomreking business for a transaction value of approximately $100
reDsetsrcruipctitounring goals as we position the rest of communication applicatAivoanyasPolaftfothrme world’s
partWnebesritse or through selected resellers to
Calabrio Calabrio ONE WFO and Analytics
Calabrio ONE is a workforce optimization and analytics solution Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management
Real-time voice quality performance management and monitoring Avaya Aura®
www.devconnectmarketplace.com/integrated-research
Avaya for long-term success.” most important operations. As the global
United States Bankruptcy Code. Other
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X®
www.devconnectmarketplace.com/911-etc-inc
standards Communicator
ription
Avaya Platform
Website
Conveyant Systems, Inc Sentry Emergency Location On-site notification to key personnel, via screen-pop or e-mail, so that first responders may Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/conveyant
Communication Resources, ACE-CRI Turnkey Server Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM Avaya ACETM
Extreme or a competing bidder is expected
www.devconnectmarketplace.com/cri
Management Solutions for E911-112 quickly be directed to the emergency Server 1000
Inc (CRI) and 999 auction. Approval of a nal sale to either
Guildford UK – Avaya, the market leader in Customer Engagement technologies,
RedSky Technologies Inc. RedSky E911 Manager® & E911 Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Development and Professional Services
Anywhere® Network Service
to take place shortly a er completion of an
has announced the launch of its “Powered
Santa Clara, CA - Avaya Inc. (“the Company”) provides a clear and positive path for our auction. e transaction is expected to close by Avaya” cloud oering, designed VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Company Solution name
Description Avaya Platform
to address the growing needs of mid-
has announced it has entered into an asset
Networking customers and partners and by June 30, 2017, the end of Avaya’s scal third
Website
FCS Computer Systems FCS Professional Services for HMS 400
Generation 9-1-1 recording of multimedia communications.
market companies for cloud-based
Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
Extreme would set the oor value for the
Avaya IP O ce
are
System
deliver solutions direct to their end-user
t Businesses to Move
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million, subject to adjustments.
Kennedy continued, “ e possibility of leader in delivering superior communications
customers.
LumenVox LumenVox Speech Automation
Automated speech recognition, text-to-speech, call progress analysis and speech tuning Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management
Assessment, diagnostic and management tools for VoIP networks Avaya Aura®
www.devconnectmarketplace.com/netiq
“Several months ago, in the context
Avaya Networking being part of a pure- experiences, Avaya provAidvaeysa Ctohmemmunoicsation Server 1000
Technologies
technology and services for a variety of applications
The UK’s mid-sized businesses account
Telstrat TelStrat Engage Contact Center Suite
play networking company like Extreme complete portfolio of so ware and services for for one-third of private-sector turnover, Simpli es the integration and management of critical communications Avaya Aura® www.devconnectmarketplace.com/objecttel
of optimizing our capital structure, we
Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager
optimization using Avaya Speech Analytics Business Communication Manager
announcedthatwewereconductinga
Networkswouldallowgreateropportunities contactcenteranduni eAdvaycaoIPmDmeskuphnoinceastions andaddedmorejobstotheeconomylast Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
VPI (VoicePrint International) VPI EMPOWER WFO Suite
foTrDMittsopVroIoPdinufrcasttsruactnudre soelurtvioinces to thrive and Generation 9-1-1 recording of multimedia communications.
with integrated, secure nAevatwyaoArukrai®ng— o ered yearwwthw.adenvcsonmneactlmlearrkebtpulascei.ncoems/psheybsridagne d FTSE onpremises,inthecloudAvaoyraaIPhO ybcerid.Today’s 350companiescombined,accordingto
PhybricdgoemInpc.rehensive assessPmhyebrnidtgoe fPOtLhReE various
theindustrytocontinuetobene tfromour award-winning wired, WLAN and Fabric technology.”
alternativesavailabletous,including
Avaya Communciation Server 1000
business advisory rm BDO. With the
expressions of interest in certain Avaya assets,”
digital world requires some form of
Unified Communications Solutions
communications enablement, and no other
European cloud market predicted to climb
said Kevin Kennedy, president and CEO of
e sale process will be administered
company is better positioned to do this than
at a compound annual growth rate of 23.2
Avaya. “A er extensive evaluation, we believe
Company Solution Name
Description
Avaya Platform
Website
Messaging
by the United States Bankruptcy Court for
Avaya. For more information visit www.avaya.
percent, Avaya sees signicant potential
that a sale of our Networking business is the
Company Solution name
Description
Avaya Platform
Website
AudioCodes AudioCodes MediaPack Series Analog VoIP Gateways
Avaya Aura®; Avaya Communication AvayaSIePrvOe r c1e000
www.devconnectmarketplace.com/audiocodes
www.devconnectmarketplace.com/mutare see page 4 ›› www.devconnectmarketplace.com/duvoice
www.devconnectmarketplace.com/fcs-computer-
best path forward for all stakeholders. It
the Southern District of New York (the
Mutare Mutare SpVeoecIPh-Gtoa-tTeewxat ys
DuVoice DuVoice PMS Integration
Premise and cloud-based uni ed messaging solutions
com. ●
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
Mobility Solutions
and on line guest administration
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
SIP-based, single server and interface system specifically designed for small, boutique hotels Avaya IP Office
Company Solution name
Description Avaya Platform
Website
Avaya Honored for
iNEMSOFT CLASSONE® iCAS
their owSonftwcuarsettohamt ceornsn,eectxscLeaendeMdobeilxepRaedcitoastwioithnAsvaya Aura owvehriIcP/hSIPshaollowsingthaalltpadretiessptiote thAveaytaoAuugrah®economy,
Delivering ‘World-
communicate seamlessly.
implementing a CEM strategy is a reliable,
proven way to achieve business success.”
Phybridge Inc. Phybridge POLRE
in customer satisfaction during the prior calendar year. Omega is an expert in customer
Public Safety and E911 Solutions
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
Class’ Customer
experience management (CEM) strategy, and
“Providing a quality custCommeurnecixatpioenrSiernvecre10i0s0 Avaya Platform
recipients are companies who, based solely on
Company Solution name
Description
Website
911 ETC
CrisisConnectTM Sentry E9-1-1
helps companies boost revenue and pro ts by
our top priority,” said Mike Runda, senior vice
survey responses from their own customers,
Video Solutions
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc
ScoreBoard Award(SE9M11)Afonyrwehxerce®eeNdetiwnogrk cSeurvsitcoe mer Conferencing
exemplary customer service, but who also combined with state-of-the-art diagnostics,
objective benchmark for excellence in customer
expectations for 4th Consecutive Year
center their existence on a deep commitment give us high marks from our customers. We’re
service,” Maraganis continued. “Our research
VPI VPI EMPOWER WFO Suite (VoSiceAPrNintTInAterCnaLtiAonRal)A, CA - Avaya has announced that it has received the NorthFace ScoreBoard
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
AwardTM from Omega Management Group
to eGxencereatdioin9g-1c-1ursetcormdinegrofemxuplteimcetdaitaiconmsm,”unsiacaitdionJsohn Alexander Maraganis, President and CEO of Omega.
“In 2016, more than 290 projects, many
grateful for our customAevraysa’ Parlola-cttivme Ceonhtaigcth satisfaction scores, and we are committed to making ongoing improvements to continue to deliver excellent customer support.”
indicates that companies that consistently
achieve a 4.0 rating or above, which we call
the ‘Loyalty Zone,’ are succeeding in locking in
pro table, long-term customer relationships,
Speech/Voice Recognition and Call Recording
Corp in recognition of achieving excellence
Company Solution name
Description
Avaya Platform
Website
in customer service and support in 2016.
international in scope, were judged from scores
Omega’s methodology measures customer
and this signi cantly raises the bar on their
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
www.devconnectmarketplace.com/callcopy
Since 2000, the award has been presented
of companies based in the U.S. and abroad. e
satisfaction and loyalty levels on a 5-point
competitors.” ● www.devconnectmarketplace.com/knoahsoft
Integration
with less than 200 rooms per property
systems
Movitas Movitas Hosted Mobile Solution for HospitalityannCuonanlelcytstgouecstos’mopbailne dievsicweshtoot,heahsortealtceodmmsounliecalytiobnysystem formin-ahojousrei,tlyocaolfancdompaniesAavraeyarAeuprae®at recipients,
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
scaleww(owr.devqcouninveactlmenartk)etfpolaucer.cotmim/meosvidtaus ring the year inhttspus:c//hwcwawt.edegvocorniensecatmsatrekcethpnlaciec.acolms/uinpepmosroftt, eld service, customer service and account
management. NorthFace ScoreBoard Award
Service
consistently exceeding customer expectations president of Avaya Client Services.
achieved a 4.0 or above out of a possible 5.0. “Due to its unique ‘customer-only vote’
Conveyant Systems, Inc
for service quality. “Earning the NorthFace ScoreBoard award
Company
Solution Name
On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Avaya Aura®
www.devconnectmarketplace.com/conveyant
Description Avaya Platform
Website
“ e NorthFace ScoreBoard Award four years in a row con rms that enabling
criteria, the NorthFace ScoreBoard Award has been vwiwew.deedvcfornonmectmitasrkientpcleapcet.ciomn/galosbtahl-eintoernaclytive-
be directed to the emergency Avaya Communication Server 1000
AGvloabyal IRntercaectivesSoOlutmionesg, aLL’sC preGsIStiHgoisoteudsVNideoratshaFSaecrevice (VaarSe)cogniCzloeusdo-bragseadn, ifezattuiroe-nrischw, mhuolti-npoitntovnidleyo oas aerservice. Seamplreossacotnivfeere,nmcinuglbtie-twtoeuench supPplaotfrotrmcaInpdaebpeilnidteienst ,
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
Avaya one-X® Communicator
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Proactive Contact
Avaya Aura®
Avaya IP O ce
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
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