WebRTC Fall 2014

planet

The dedicated news source reporting on all things WebRTC NOVEMBER 2014
PLANETWEBRTC.COM

The Effect of Voice4Net
Temasys WebRTC plugin for

WebRTC on
Launches ‘RTC
Internet Explorer, Safari now

the Uniied
Client’
available for licensing by services
Communications
providers and developers
and Collaboration Voice4Net, a leading provider of customer
interaction and voice communications
Market
solutions for businesses, announced the
availability of its RTC Client, a new contact Temasys Communications, a global startup Explorer and Safari. Temasys received strong
center solution based on the WebRTC
building the next generation of Web Real interest from developers earlier this year
(web real-time communications) protocol. Time Communications (WebRTC), has when it released its WebRTC plugin as a free
Research and Markets has announced the Leveraging this emerging browser-based announced the commercial availability of download for end users.
addition of the “The Effect of WebRTC on the technology, this innovative solution enables its WebRTC plugin for Microsoft’s Internet Commercial licensing of the plugin for
Uniied Communications and Collaboration businesses to establish a customized, robust Explorer and Apple’s Safari browsers.
both widely used browsers is the next step in
Market “ report to their offering.
and easy-to-deploy agent desktop that can Temasys is part of both the World
Temasys’ vision to propagate the technology,
Web Real-time Communication be integrated into an existing contact center Wide Web Consortium (W3C) standards allowing uniied communications and
(WebRTC) ranks among the most disruptive solution, minimizing disruption and cost, committee and the Internet Engineering Task video conferencing companies, enterprises
communications and collaboration and accelerating deployment.
Force (IETF) working group that are deining and IT professionals to use WebRTC as an
technologies seen in years. Since the release Voice4Net’s RTC Client offers a widget- WebRTC technology. Because of insight evolution of their existing solutions. As
of the project in May 2011, the market has based GUI with a series of swappable, gained in those efforts, commercial release part of Temasys’ commercialization efforts,
seen an explosive growth of both WebRTC support and WebRTC-based offerings. This drag-and-drop work elements that can be populated on an agent desktop on-the-ly of its plug-in puts Temasys in a leading
role toward making WebRTC ubiquitous
enterprise customers can now integrate WebRTC in a manner consistent with their
Frost & Sullivan market insight analyzes the to meet business needs. Since the solution by bringing rich, high-quality real-time own branding and user experience by taking
impact of WebRTC on the enterprise uniied works through a standard browser, as communications, powered by WebRTC,
advantage of the full range of available
communications and collaboration (UCC) opposed to a third-party plug-in, and takes to users of the desktop versions of Internet customization options, with more options
market and enterprise communications advantage of user comfort with browser Explorer and Safari.
to control their distribution, updates and
vendor strategies.
navigation and tabs, it requires almost no The new licensing-based model is
security mechanisms.
State of the Market: While WebRTC is still
user training, making it as simple to learn
aimed at service providers and application WebRTC has emerged in recent
developers looking to add access to
continues on page 2 ››
WebRTC-based solutions for users of Internet
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What will

you invent?

Introducing The Voice4Net RTC Client

A Customizable WebRTC-based Contact Center Client Solution

n A widget-based GUI with a series of swappable, drag-and-drop work elements
that can be populated on an agent desktop on-the-fly to meet business needs.

Almost no user training needed: drag and drop ease of use
n

n The simplicity of WebRTC means that dealers and integrators can add RTC Client
to a legacy contact center in a single visit, with minimal downtime or disruption.

n Offer customers an effective, sophisticated and distinct solution that addresses
specific business processes—without requiring significant hardware upgrades or a
wholesale system overhaul.

Learn about the future of the contact center Visit voice4net.com

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