Page 9 - Telecom Reseller October-November 2019

October/November 2019
DEE HAWKINS
client cause to seek service elsewhere. If you are having trouble answering all of your incoming calls, if you are spending too many hours of your day answering missed calls or if you are missing a lot of after-hours calls, an answering service may be perfect for you.
An answering service consists of a group of trained customer service representatives whose job it is to answer incoming calls, talk to the client in order to find out why they are calling, and either channel them to the appropriate agent or relay any information given to them to the proper employee.
Answering services make it so that you don’t miss any incoming calls. They maximize business potential and allow
Ooma Expands Channel Pro- gram With Two Industry Leading Partners: Telecom Consulting Group and Technology Source
SUNNYVALE, CA - Ooma, Inc., a smart communications platform for businesses
and consumers, has announced expanded relationships with two industry leading channel partners: Telecom Consulting Group (TCG) and Technology Source.
TCG and Technology Source are long- established master agents for Broadsmart, a telecommunications provider acquired by Ooma in May 2019. They are now extending their Ooma portfolio by including the cloud-based Ooma Office business phone service, through a channel program that offers significant benefits for themselves and their subagents.
“TCG and Technology Source are
among the most respected partners in telecommunications. Ooma couldn’t have two better companies to mark the expansion of our channel program,” said Dave Beagle, senior director of business channel sales at Ooma. “We’re delighted that TCG and Technology Source will now offer the full range of Ooma’s business solutions.”
Ooma Office (https://www.ooma.com/ small-business-phone-systems/) offers
a curated set of business phone features designed to help small business sound big. The cloud-based service has gimmick-free pricing of $19.95 a month per user with no contract required. Advanced features such as a virtual receptionist, ring groups, extension dialing, call parking, a mobile app and easy administration through an online portal give businesses the tools they need to avoid missed calls and get customers to the right person
as fast as possible. For six years in a row, the readers of PC Magazine have awarded Ooma the Business Choice Award for best VoIP phone system.
Telecom Consulting Group (www.tcg- partners.com) is a national master agency based in Fort Lauderdale, Florida, specializing
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you to take advantage of potentially hot leads.
Call Centers
If your business is really booming then you should definitely consider a call center. Call centers are sort of the graduated versions
of answering services. They are comprised of a team whose duty it is to answer your company’s incoming calls just like an answering service, but they go a step further.
Call center staff can be trained to handle all aspects of customer service for your company. They take menial tasks out of the hands of your important employees and can drastically improve office productivity.
Call centers can be placed off-site so
they don’t have to take up space in your facility. Like answering services, call centers also make it so you can take all incoming
March 30 - April 2, 2020
Gaylord Palms, Orlando, FL
Telecom Reseller 9 customer calls. Their staff can also be trained
to handle certain duties like promoting new company services, schedule appointments and communicating important information to other departments.
Imagine
A dedicated team to handle all of your calls that runs almost 100% autonomously. That is what a call center can do for your business.
It’s All About Customer Service
In the end, all of the tools mentioned work towards the goal of improved customer service. It’s all about making the customer happier with your business and their interaction with your business. These tools can help save you time, money, make for satisfied customers and grow your business. n
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Call centers can be placed off-site so they don’t have to take up space in your facility.
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