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2 Telecom Reseller
SINDHAV BHAGIRATH
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on-premise systems. As an ITSP you can promote Hosted IP PBX by having multi- tenant IP PBX software in place. The claimed advantage of on-premise IP PBX is that you invest upfront but operational expenses
are low. Such claims do not factor in cost
of maintenance personnel and upgrades. Hosted IPPBX as a service does entail regular subscription but what clients pay actually comes out of earnings. The money they save on investing in on-premise IP PBX can be pumped into the business.
Plus, your customers always have best backup support and the latest set of features like conferencing, SMS/voice broadcast
and WebRTC, if needed plus unified communications.
Security concerns
Hosted IP PBX solutions are no less secure. On the contrary, vendors have to make extra efforts for security since they cannot afford a denial of service attack, phishing
or malware. It would affect their reputation and impact revenues. Multi-tenant hosted IP PBX system providers usually put in place layers of security and session border controllers to handle VoIP network security.
operations responsible for calling consumers nationwide with billions of unwanted and illegal robocalls pitching auto warranties, debt-relief services, home security systems, fake charities, and Google search results services agreed to settle FTC charges that they violated as a result. Imagine what fines companies could incur when infringing upon international laws related to telemarketing.
Another concern among these businesses with external telemarketing efforts is not having the ability to demonstrate compliance. Forty-nine percent reported in the same survey that compliance demonstration to
be one of their biggest concerns. However, an additional 17% of these individuals also noted they were unaware if registration with a Do Not Call list is required in the country’s they do outreach to like it is in the United States. This only further complicates matters for businesses with an international reach. Additionally, the European Union (EU)
October/November 2020
What applies to clients applies to you
The multi-tenancy feature of hosted IP PBX is just perfect for ITSPs to grow IP PBX
as a service and yet manage thousands of customers with ease.
• You use the multi-tenancy feature to define tenant and sub-tenant.
• You can set different rates for different tenants and sub-tenants.
• You can assign rights and set permissions and keep all channels distinctive
• Generate each tenant-wise report whenever needed
• Monitor all activities per tenant on an ongoing basis.
• Never have to worry about downtime or maintenance or upgrades – the vendor does it—you focus on sales
Every business, small or large, needs IP PBX. As an ITSP you can grab a larger slice of the IP PBX market, which, according to GM Insight, is expected to grow at a rate of 15%. Find the right multi-tenant IP PBX software vendor and you are good to go with a rich feature set that includes SMS broadcast, WebRTC and, of course, the full IP PBX feature set. n
has stringent regulations on privacy and electronic communications. Through the GDPR (General Data Protection Regulation) under the “do not contact” tag, if a customer requests to not be contacted, call center agents must honor the request immediately.
It’s complicated to say the least. The only way for companies that use international telemarketing to truly protect themselves is to implement a proactive approach to compliance. Consumer regulations are getting more stringent and complex, not less. One way to remain in compliance
is to maintain a database that scrubs all calling lists prior to outreach campaigns,
as well as updates on known plaintiffs and attorneys who have filed class action lawsuits against telemarketers. This same database should ensure Do Not Contact marketing compliance requirements are met with relevant legislation across all channels and
in all countries. n
the hosted IP PBX software’s customization is sufficient? Business users will see the practical sense in this. Pile it on by pointing out yet another advantage of the hosted IP PBX in that it has all the latest bells and whistles plus modularity so that they pay for what they need and can scale up or down as they please.
Hosted means there is built in redundancy that assures 24x7 availability of service. What happens when your internal hardware develops a fault? The entire IP PBX shuts down throwing communications out of gear.
if they do not like the idea.
Multi-tenancy has quite a few attractions:
l Businesses can assign each department as a tenant for cost control, call control and for ease of use within each department that can set up its own configured rule set.
l Likewise, such large scale enterprises can designate a branch location as a tenant and then the departments as sub-tenants in a tree-branch structure. Each department can maintain different set of records, set of phone numbers and data.
NP Commodities set up this type of model and today, they find they have granular level control as well as data of communications across their departments and across branches in different control. Yet, they have unified communications that also allows team collaborations. Would that be possible and so easy as well as affordable with on-premise IP PBX?
IP PBX software vendors like to push
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conducting outbound phone, mobile and text campaigns in other countries. However, a whopping 81% of those same companies said they’re either not knowledgeable or only somewhat knowledgeable on international regulations related to telemarketing calls. While the opportunity for revenue growth is significant for companies doing international business, so is the risk.
In the same survey, 65% of respondents noted that financial penalties are a big concern when it comes to international Do Not Call regulations and legislation. The Federal Trade Commission recently cracked down on billions of illegal robocalls in the United States, and many marketers familiar with the TCPA expect other countries to follow suit. Furthermore, four separate
If that is not convincing enough, there is more.
Multi-tenancy – the key word
Catch the big fish. This is where the money is. Translated, it means you go after enterprises that have several departments and multi- location branches. In this scenario an on- premise IP PBX is going to be expensive and difficult to manage in segregating costs as well as department or branch-wise configurability. Offer them the multi-tenancy feature and see
ERIC TEJEDA
While many companies have focused their telemarketing efforts on United States based outreach, telemarketers are seeing great opportunity for international business outreach. In fact, according to Small Biz Trends Magazine, 97% of all U.S. companies that export their products or services internationally are small businesses. The data also reveals that U.S. companies that do business internationally grow faster and are nearly 8.5% less likely to go out of business. This makes a strong case for international telemarketing opportunities.
In a recent survey, businesses across
the United States were asked about their telemarketing campaigns and their international reach. Of the companies polled, approximately half reported they are already
The huge recurring monthly bills bogey
SD-WAN is the key to connecting beyond the edge
SANTIAGO
industry is deploying Software-Defined Wide Area Networking (SD-WAN), a proven technology in terrestrial communications that creates a secure virtualized Wide Area Network (WAN) using the capacity of available circuits.
Every few milliseconds, the SD-WAN solution checks all circuits for reliability, bandwidth, latency, and other quality of service capacity factors; those that do not pass the test are labeled as unavailable during that period. SD-WAN then securely and automatically redirects the traffic to the remaining links with the highest quality to deliver better performance for applications and reduced costs for IT and telecom operators.
Until recently, the satellite industry has relied on manufacturer-specific VSAT platforms
to manage the delivery of bandwidth to its
customers. While these platforms provide more flexibility and control, they still have significant limitations when it comes to the growing demands of the future.
VSAT modems generally only support satellite bandwidth. Leveraging contrasting telecommunications technologies requires complex routing protocols and external routers that cannot respond to the fast, dynamic changes across multiple circuits.
By virtualizing capacity and automatically managing the availability, bandwidth, and latency of networks, SD-WAN can overcome this challenge and enable customers to prioritize bandwidth allocation and content. Hybrid solutions for more effective business operations
Enterprises typically leverage a host
of connectivity solutions to maximize availability and minimize cost. For example, remote offices may have primary Multi-
protocol Label Switching (MPLS) links with Internet Virtual Private Networks (VPNs) and/or satellite links for backup. To get the most out of the bandwidth, customers will distribute traffic across all available links. However, traditional routing protocols make decisions based on the link state and cost, making it nearly impossible to accurately load-balance traffic over different links and are slow to react when one or more circuits are being affected by data transmission issues.
By utilizing solutions based on SD- WAN technologies, intelligent algorithms continuously measure latency, throughput, and packet loss on each link, dynamically adjusting the flow of traffic. Since SD- WAN routing rules are application-aware,
To read this article further please visit
https://wp.me/p2Q636-ACl
JARAMILLO
by Santiago Jaramillo, Product Manager, Voice and Optimization Products at Speedcast
Networks today must provide high- quality, reliable connectivity with seamless operability around the clock
– even when the data crosses the different transmission formats of fiber, satellite, 4G/ LTE, and microwave. However, IT network operators now need to integrate third-party cloud services into networks that were never designed to support them. This is testing
the limits of very-small-aperture terminals (VSAT), cutting IT staff time, limiting the capabilities of end-users, and introducing unacceptable failures.
Adapting to this challenge, the satellite
Overcoming design limitations
Enhanced processes
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COVID-19
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Service Pack
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