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Upgrade your Router
The Latest
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against TIM SpA by the Italian DPA for
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Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
TELECOM VIEW
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com Oct/Nov 2020 COLWELL RUFFIN PATTERSON
RESELLER.COM VIEW
TELECOM
PATTERSON
TELECOM
03
companies like Sony and U.S. government collaboration are undergoing a major
RETSELLECR .OCOMM
n
Prodoscore Announces the Vendor Evaluation: ‘How’
RESELLER
Organizational Design Determines
Approach for the Future Nortel Notes
By Pat Patterson, Director of
RESELLER
06 ASK THE
Below the Line connecteedm. Eandtefroprrcisleosudansdercvaircreisecrsonwthinouaersetno’t
Program What Is Delivered
totally grasp the implications of adopting the
The Newsource on UC l UCaaS l Collaboration l Mobility
The Latest
eBull
IP PBX against
Software Defined Perimeter: A Security
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
eti
How to Stay
TR The Latest PAGE 15 PAGE 23 SUBSCRIBE
Competitive in By Pat Patterson, Director of Organizational Design Determines TODAY
Podcasts Telecom Management Success
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
Nortel Notes
ly
Telecom
Services for Avaya
The Latest
EDUcasts
l
hnowls
oud
No surprise, analysts
SINDHAV ERIC CHRIS DAVID IAN
BHAGIRATH TEJEDA WERPY GINSBURG FERGUSON TUBINIS JARAMILLO C. COLWELL
The Newsource on l to The
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in software flexibility and scalability. But
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PCI Compliance in
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Tompliance can be debilitaTtinEgJ, aEnDd tAhere is little MELENDEZ ribboncommunications.com)
leniency being offered to violators.
enffc se
useTohfethlaetpeusbtlaicncdlotuhde. best with all bells and
Be Fooled into
GERA continuesonpage 10 ›› Awchciosrtdleinsg to one estimate, companies with
moAresthroang1s,0e0ll0inegmpoloinyteefosruosen-apnraevmerisaegeIP of P1,B1X54iscltohuadt-ibtassuepdpsoesrevdiclyesa, l“lroawnsgiunsgefrrsotmo
CLoemgplaceyncy
customize a lot of features. The point is: do
Textent of organizabtyiboyWnEsirllitcMhTaetjeleadnraed, Heszue,abdjeocftMarketing The here are many good reasons to upgrade
ExaetcPuotsisvieblVeNicOeWPresident of to PCI compliance is staggering. More than 12
real time communications (RTC)
million businesses in the United States accept networks and platforms, which are
T
llorouaw
ha e
PATTERSON continues on page 21 ›› you really need to customize a whole bunch
Modernization
of features when there is no need or when
g
r
nti
a
Global Sales at Voice4Net
here are several compliance laws
card-based payments, through online, mobile, impacting the way Communications Service and regulations at the state and
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
(www.voice4net.com)
federal level that many businesses
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
could be violating without knowing it.
regulations. This means the market base for
tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
ou Issues surrounding Do Not Call, Do Not
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
Email, Do Not Text and Do Not Mail are
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
important topics of discussion among
reaching.
basfoedr rsesrevlliecres oafrecodnistaructpctiengtehroswoluctoinonsus.mPeCrsI
marketers as TCPA (Telephone Consumer
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
Protection Act) lawsuit cases are on the rise.
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
In fact, vacation time-share giant Wyndham
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web-
Destinations was recently fined over
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
$159,000 by the Australian Communications
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e
and Media Authority after an investigation
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept
into breaches of Australian telemarketing
Tcaerledc-obmasecdarpraieyrms eantds,etnhtreorupgrhiseosnulined,emrsotabnilde,
rules. An even bigger fine was issued
theaynmd vuosticme coodmermniuzneitcoatrieomnsa,iann(doarrbeetchoemreefo)re
masrukbejtelcetatdoePrsC. IODnScSe (dDigaitalStercaunrsiftoyrSmtantidoanrdals)
telecommunications infringements, totaling
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry
over $27.8 million euros. However, with
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant
TCPA regulations top of mind for many
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-?
marketers, a new related topic is emerging in
Threeraecihsinog.needto“ripandreplace”legacy
the wake of international consumer privacy
phone systems – or any other technologies – to
policies around the globe.
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
nues
to
?
predict security products and cloud-based
SD-WAN is the key to
Why Customer Switch How ITSPs Can Push
Channel
07
PAGE 15
security services will be a nearly $9 billion market
Daily
by 2019.
With recent high profile cyber-attacks at
PAGE 13 VPIEAWGE 15
C
LWELL
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connecting beyond the
TEM Vendors
Multi-tenant Hosted
edge News
UFFIN nterprise communications and
O
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Prodoscore Partner Matters Just As Much As Telecom a subscription-based cloud service) but may not
PAGE 23 As we said in August, the C-suite likes the
by Sacha Gera, SVP Cloud being driven by a new generation of customers,
cloud’sOflexnibl-e OPprExemodeils(oeftenIdPeplPoyeBd aXs Podcasts 05 Telecom Management SuccessProducts, Ribbon (www. employees and partners who have grown up
5G: The Part of the Iceberg ribboncommunications.com) mobile first, cloud first and who are constantly
Services for Avaya
Telecom Pro
D
cloud. This can lead to well-founded (and not so adaptingsfuarsgtee,ndoruivgehn tboyccuosrtpoomraetriodnesminantedrsesftoerd
well-founded) fears about the security of a cloud
ne
w serviincessoaftnwdarceapflaebxilbiitliietsy rainskd bsceacloambiilintyg. lBeusst
solution. As a result, many large companies are andholewssseccoumrepeistithiveec. loubdy?SNinodhsauvrBphraigsiera, tahn, Daligyisttasl
SINDHAV
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investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhMceatsrwkaeontrindldgcEolxofeuecdunt-tibveearpsaetrdEisceosmob
use of tTheechpnuoblolgiciecslPovutd.L.td.(www.ecosmob.com) comsemcuurnitiycasetirovnicse, sbwuildl ibnegaanbeuasrliyne$s9s bvialliuoendmarket
According to one estimate, companies with at obvye2r0$159.billion, based on its market
more than 1,0h00e memoprelocyheaesnnuseelsaonfarveevreanguee you capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
of 1,154 cloud-based services, “ranging from seqcuoemnptianl iqeuhs alirvkteraSssoanfnygaIrTnowdSPtUhs.Seb.rygvaoictvterrapncrtmoivneigndter, the
largage
eenctiersp, rcbilsoeetutcdelriseietncitusr.tiYotyotuihseciinarns“hOraevrdepurcf-otehcpuer-siT.coeps”, PATTERSON continues on page 21 ››
(OTTAg)assinweremvsiocaerides,icinunsActluoumgduiensrtgs, tcahonemdCmr-esumuniatiecinaltikpioernsosfithtaeble.
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anda smhuuobsictcer)dipaItniPodnPc-BlboXausdped-rbocavlsoideuded(sete.hgrev. yicoaemr)ebpausttsemuaraenydnot PCI Compliance in
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the Contact Center:
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with International Do
BNeoFtoConletadcitnRteogulations established strict guidelines for companies
he PCI Security Standards Council has
Remains an Issue for
Complacency
that accept credit card payments, setting a
Hco
nt
by Will Melendez,
in the Telecom
Executive Vice President of
JOGGERST
Companies Everywhere
host of developments into motion for industries
that utilize contact centers—and consequently,
for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive
inue
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TMaintaining Compliance (www.voice4net.com) Don’t Let Your Clients
Global Sales at Voice4Net
ERIC
compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n-
05/02/2016 20:02
p1-24_TR_JanFeb_2016.indd 13 001_016_TR_SeptOct2018.indd 9
JOGGERSTcontinuesonpage 10 ›› l ERIC TEJEDA continues on page 2
05/02/2016 20:02 02/10/2018 20:06
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