Page 3 - Telecom Reseller March April 2019

MSaerpchte/Ampbreilr2/O01c9tober 2018
TTeeleleccoommRReesseelllelerr 33
MIKE
DAMON
ALAN TOM
DAMON
ALAN PERCBYURTON
ALLISON SMPITEHRCY
TOM CROCSSROSS
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SSUUBBSSCCRRIPIPTTIOIONNSS&&CCIRIRCCUULLAATTIOIONN SESE282t8hthStSrterete,tV,aVnacnocuovuevre,rW,WAA9896886383 CCaall:ll5: 56611-7-73322-2-233355
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TShould you replace telephony with chatbots?
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TELECOM
Tracy Titus – accounts@telecomreseller.com Amy Ralls – amyralls@telecomreseller.com
TELECOM
Assistant Editor
expressed or implied in the columns of this expressed or implied in the columns of this
RESELLER
Accounting
newspaper. newspaper.
RESELLER
Amy Ralls – amyralls@telecomreseller.com Tracy Titus – accounts@telecomreseller.com
thweaycufolprrcituostfonmoenr-sctomqpuliicaknlycea.nd easily contact yoThu,ebrueftowreit,hwshoilmeacnoymmpleitahnocdesgauviadielalibnle,swhich
asrheoaucldruycoiaulcfihrosot sete?p for laying the ground rulCesh,atthbeoitrsvaanldueoinlitneermlivseocfhmateaarneicnognfsuildered the cmomosptlimanocderisnscuosmpemctuunniclaetsisonthmepetrhoocdesd,uwreitshlive acrehamtcoonnitsoisrtedntalnydcoemnfionrgcuedp.trumpsinsurveys.
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73L%as(tlEyc,ownhseunltaitncoy)m.Iets’stsocpornotlirfiactshantidt’snow puonliucsieusa,lctomsepeawnieebssimteusswtietnhsourtelitvheecghraotuonpdtions. rulAesccaorerdsientgatnodexthperet’s,achcaletbarotpslarneonfohtownlyitthe intexntdsstetpo umpofnroitmorlitvheecsheartvbicuet pareovthideefruatulorengof wciuthstothmeedroccoumeunntaictiaotnionit.wGiallrtbneerehqauseessttiinmgated tothcaotn8d5u%ctofthceusmtoomneitroirnintegr.actions will involve
chSaot,bwothsabtyd2o0e2s0a,lml tehaisnimngeatnhe? AMIotnoiotol wr wonh’tabt e ogthoienrgsarneywdohienrgeoanyytiomuerbsoeohna.lfEtvoideennscuerehas nsohno-wconmthpalti,awnthaecntiuvtiitliesesdtheafftecatinveclayu,csheatbots yroeusrulctoimn apa3n0y%toinwcrienadseuipn icnoncoveurstioanres nthoatn other ococmurmriunng!icAatniodn,sif.Wthehyata’srmeocrec,u6r1ri%ngo,fdcoustomers sowmoueltdhiancgtivaebloyucthiot.ose to interact with a chatbot
audits can significantly reduce, or even
cowmitmhouunticyaotuio!nFbroromughhutminbtloe tbheegi2n1nstincgesntwuer’yve wigtrhocwlonutdhrhousgtihngth,meyaekairnsgtoitbmeocroemeessyeonutiralthan evterru. sNteodt osonulyrcdeofeosrtexlecpehlloentysceormvimceuanidcaqtiuoanlity pr“oAvmidercicuasntomaedrse”wpitrhodthuectosp. portunity to have“rWeael’-vteimbee,ntwino-bwuasyinceosms5m0uyneiacrastinoonw,itaanldso prwoveihderseaapteVrsikoinagbwleaenxtpteoritehnacnekfayvoouufroerdyboyur mbaunsyi.ness and support. Looking forward to the
businesses can’t limit themselves. To meet consumerdemands,businessesmustnotonly have an online presence, but be available to speak to online whether that’s via a support agent on live chatorchatbots.Theconcernaroundthelatteris thatchatbotsarestillevolvingandthereforewon’t be able to answer all customer queries, which couldFloeravmeothreminfforrumstaratitoend.visit:https://www.
Thvieksiengoenlleicnterocnoimcsm.cuonmication methods, howeVveikr,inshgoEulledcnt’rtocnoimcseeantgtihneerxspaendse of telempahnounfeacotumrems uonveicra5ti0o0ns. eHcousrtietydatneldephony wilcloamllomwubnuicsaintieosnsepsrtodsuacvtesminotnheyUonSAth.is traPdritoiodnuacltsoinluctliuodne, EthmanekrgsetnoctyhPe heroandeisc,ation of capEenxtrcyosStyssatnemd bs,uPilatg-ingdiIsnatsetrefrarcecso, vMerays.sDigital traNnsoftoirfimcattiion,Styhseteumses,oHf toetclihnneoPlohgoynteos,improve p r o A c u e t s o s e d s i , a c l e u r s s t , o E m n e c r l o e s x u p r e e r s i e a n n c d e ma n o d r e u . l I t n i m a a d t d e l i y t i o n protofitanbielixtyte, nissiavcehaienvalbolge liines,oVmikainygwoaffyesr.s a Byladrgoepstienlegcatimonixoof fIPtrpadroitdiouncatsl athnadt maroedSeIrPn comcomupnliacnati.oBnatsoeodlsin,aHndudpsaornti,cWulaisrclyonusin,g cloVudik-ibnagsehdaspaho5n0e-yseyasrtelmegsa,cbyuosfinreslisacbailnitryeaspnodnd to ceulescttormoneircs iqnuniockveartiaond. Vmikoirnegeffibuciilednstplyrowdhuilcstts savtihnagt maroendeysirganthederttohlanstinancrdeaslsinogooffuetrgmoianngys. n
products with Enhanced Weather Protection. Free lifetime product support and a two-year limited warranty, is just another way that
miVtigikaitnegtheasseyfoacutrobrsa,ctkh.eFionrstmalolarteioinfofrmsoautniodn,
panpeleliansge,vsiusint:swhawdwe.svoikriontgheelercrtoromnicms.ocodmificnations
might be necessary to get the most out of the UC
technology you are providing. In addition to the
physical space, the company culture should be
considered, particularly given remote teleworking
Below is some of the key monitoring mechanisms that can help to shed light on what service providers are doing on a companies’ behalf.
360-degree approach
6 Steps for Successfully
HOKE
For a successful monitoring program of
UDeploying UC Systems monitoring and audit program of third-party recommended when using telemarketers.
third-party service providers, companies And last, but certainly not least, companies
should take a 360-degree approach. This must demonstrate the sort of reasonable due
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2025. In response to the ISDN deadline, a number
of businesses are making the move to hosted telephony.
of third-party service
For the uninitiated, hosted telephony is a
providers, companies
cloud-basedphonesolutionwhicheliminatesthe
need for telephone system hardware. One of its
should take a
key benefits is lower costs due to no capex and
no maintenance costs thanks to built-in disaster
n
ethernet internet or a converged fibre broadband types 38-40 words a minute compared to 125-175
There’sthaeloyetatrhsa,tevcaonlvibneggflreoamneldettferorsmtophone pleasing,itcandemonstratecriticalissues service,usingthesamewiringasyourbusiness’ wordsperminutewhentalking. Natasha Bougourd, Lead
ccoamllsmteonetmarayilfaonlldownoinwgwenebfosritceelmivencthsaatgs.aThinsetre’s that need to be resolved that may not have data network. It’s essential that, when it comes to Applications Writer at TSG
cnomo gpeatntiinegs wawhaoysefrtohmirdth-epafarctitetshwateyroeulikneleyd a otherwise been discovered. Regular data HoUsDtedSOteNle,pWhoIn–yWseescaoutrladdni’tihoanvael mdoentheoitd of communication methods for customers,
Accounting
advertisers. in their advertisements, nor do they advertisers. in their advertisements, nor do they
Operations Manager & Assistant Editor
assume responsibility for statements or opinions assume responsibility for statements or opinions
The publishers of this newspaper assume The publishers of this newspaper assume
no responsibility for statements made by no responsibility for statements made by
GIPSON
continued from page 1
Viking Electronics
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product hiseawllaaycwoeucrtommayuneiceadtetowfiitnhdoaur properly and compliantly. Although the recovery. Hosted telephony services are via quickest way to communicate; the average person
ten
(https://www.tsg.com/tsg-it-
eliminate,thenumberofissues.
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those who still prefer phone calls. However, many
businessesareoperatingonoutdatedtelephony
levVeilksianngdEcleucstroomneicrs are willing to buy from
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Wanedceang’tinigeneorirnegth-eaflal cutntdheart,ownheirlsotoufp. W-ane’dve- coemxpinagndoendlintheecboumilmdiunngictwaticoenosvoelurtihoensyeaarres, so seweiengcagnrematarinestuailnts,otuerlehpihgohnsytaisnsdtailrldas.hit with custoVmikeirnsg.AwoGrokosgtilreesletussdlyfdoeusnigdntihnagta6n1d%of comnsaunmufearcstugertining ntoeuwchprwoidthucatsbutosibnreisnsgvoiaupr hone whcuenstothmeeyr’rsetrheeadnyewtoesptutrechansoel.oAgdydaistitohnealwlyo, rflodr urogfetnetleqpuheorineys,cahpanhogensefcraolml isaunnaldoogutboteddiglyittahl.e
But one thing remains the same, and that is Viking’s dedication to its customers and values that have stood the test of time: Excellent Service, Quality Products, and Made in the
USA!
by Ansley Hoke, Vice President, ScanSource Catalyst (https:// www.scansourcecatalyst.com/)
the surrounding environment, specific industry working employees – for both audio and video
unreliability anFd otherneawssthuatcit cwiell bsesreftiruedlin
systems, still dependent on ISDN despite its
monitoring program
refers to deploying a proactive and reactive diligence the FCC and FTC have consistently
activities. Enforcements have shown that companies There’snaifimedulctoitmudmeuonficaotmiopnasn(iUesCa)nd cnaanvibgeathinegldthlieasbeleteicfhthnoeylokgnieosw, b, usht aotutlhdekenodw, services omuatntuhfearcetuthreartshhealpvewmitahdtehtirse,mbuetndous orf cthoensdcaiyo,uthsleycauvsotoidmkenr’oswsaitnisgfawcrtiongwdoitihngthe
Zoom and HP Collaborate to Create Modern
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Take time to test: Make time to use all the sycstoelmlasbonrcaetinosntanlleeddins othfetoffidacye,’sbetfeoarems thfeocruvstiodmeoer-fiorsttheuinr iefimepdlocyoemesm. Nuonthicinatgiiosns mfoorerafrlulswtroartiknsgptahcaensfiannddinwgourktsatbyrlaensd.-new coTllhabisorpaatirotnseprascheipiskniocnk-sfuonffctwiointhal on day one. Aftertestingiscompleted,considerastagedroll- ou
HOKE continuesonpage 7 ››
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inindstoaclluamtioentaindgstuhpatpaortthsitrrda-tpegayr.ty’scalling proThceessUesCamndarpkreotcperdouvrideessaaredwizozyrkininggarrayof products, all with different specifications and
capabilities. Many resellers are well-versed in
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Even Better Together.
A powerful combination of industry-leading audio and video conferencing technology makes remote collaboration easier and more natural than ever before.
CS-700 Video Sound BarTM
continuesonpage 4 ›› t of the UC system to a small number of users
uc.yamaha.com