Page 4 - Telecom Reseller March April 2019

4 Telecom Reseller March/April 2019
Launch of CX Cloud Express Extends Vonage Business Cloud with Native
Contact Center Offering
single stack. We are not only driving great experiences for our customers, we are also helping them create great experiences for their own customers, their agents and their employees.”
Zeus Kerravala, Founder & Principal Analyst, ZK Research, added, “The vision
of unified communications has been slow
to materialize as communication services have remained highly fragmented and siloed. This adds complexity to IT as they need to manage multiple vendors and platforms,
and it introduces a tremendous amount of human latency as people wind up being the integration point for the various systems.”
Kerravala continued, “Vonage’s microservices based platform enables the company to quickly add new capabilities and integrate other products. A proof point for this is the speed in which it integrated NewVoiceMedia. Now Vonage customers have a single platform for their unified communications, contact center and communications API needs.” n
l To learn more, visit www.vonage. com/business/lp/cx-express
The MB 360 UC is created for modern office workers, who need to concentrate and collaborate in noisy environment such as open offices, coworking spaces or when commuting.
The ANC technology efficiently reduces distracting noises and ensures maximum concentration while the comfortable soft ear pads provide excellent comfort even after hours of wearing. The MB 360 UC headset has a talk time of up to 25 hours and is UC optimized, ensuring increased productivity.
Moreover, the headset connects to a mobile device and is optimized for Unified Communication*
MB 360 UC: Double-sided headset with ANC
See more at: www.sennheiser.com/mb- 360-uc
GOOD STYLE AND MODERN DESIGN: IN THE OFFICE AND ON THE GO
“Today, professionals are working in the office as well as from home and on the go,” says Theis Mork, Vice President of Product Management at Sennheiser Communications. “Flexibility is more important than ever.
Sennheiser’s MB 360 UC headset supports the modern style of working, enabling its users to work just as well on the train, at
the airport or in a café as in the traditional office space. The sleek modern design and foldable easy-to-store headband will appeal to the style conscious worker. In addition, the refined sound for music makes working as well as commuting much more enjoyable”, explains Theis Mork.
*Skype for Business certification pending product availability: May 27th, 2019. n
l Find more information about Sennheiser Communications at www.senncom.com.
New contact center offering available with unified communications on a single stack designed to simplify and improve customer, agent and employee experiences while reducing IT complexity
HOLMDEL, NJ - Vonage (NYSE: VG), a business cloud communications leader, has announced the launch of its newest contact center solution, CX Cloud Express. Designed as an expansion of the Company’s flagship cloud-native platform, Vonage Business Cloud (VBC), CX Cloud Express is a CRM- integrated contact center solution specifically architected to enable businesses to deliver great customer, agent and employee experiences. Attendees at Enterprise Connect this week in Orlando can visit Vonage booth #1907 to experience a hands-on demo of the new solution.
CX Cloud Express seamlessly integrates with the VBC application, and is built
on top of the One Vonage platform, a microservices architecture with the ability to meet the individual communications needs of all businesses. It is the first integrated offering of Vonage Business Cloud and the NewVoiceMedia contact center solution on a single stack.
“With the acquisition of NewVoiceMedia in 2018, Vonage now owns the entire technology stack required to deliver a
fully programmable communications solution. And, we control our own roadmap and service reliability – from carrier to application,” said Jay Patel, Senior Vice President, Product Management.
Patel continued, “Businesses everywhere are competing on experience. CX Cloud Express now makes it possible for mid-sized businesses to deliver a great experience using a simple, easy-to-use platform. Reducing IT complexity for ease of use and deployment, CX Cloud Express seamlessly integrates with the mission-critical business applications and CRM tools businesses are already using.”
Key features of CX Cloud Express enable contact centers to deliver an unparalleled integrated experience for end customers, agents, and employees including:
l Advanced voice capabilities, such as IVR and skills-based routing, to address customer needs as quickly as possible, increasing productivity and improving customer satisfaction.
l Performance Management tools, such as customizable reporting and analytics, to
optimize service levels, as well as streamline the agent and admin experience.
l Broad integration capabilities leveraging the Vonage Integration Suite, including
CRM integration with Salesforce, Zendesk, SugarCRM and others to enable screen pops, call logs, and note taking, as well as business application integrations with G Suite and Office 365.
Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, commented, “Mid-sized business have typically been unable financially or technically to attain the sophistication
of on-premises contact center solutions. With Vonage Business Cloud and CX Cloud Express, companies with hundreds of employees will begin to enjoy both the unified communications and contact center functionality reserved for much larger businesses in the past.”
Dennis Fois, President of Vonage’s Applications Group, noted, “We know
that a great experience is enabled by great communications. The combination of Vonage Business Cloud and CX Cloud Express is an integrated communications offering like no other in the industry because it is built on a
Sennheiser’s new MB 360 UC Bluetooth® headset with Active Noise Cancellation (ANC) is designed for modern professionals
Ballerup, Denmark - Global audio specialist Sennheiser launches the new double-sided MB 360 UC at Enterprise Connect, Florida, USA, March 18-21, 2019.
Sennheiser Releases New Headset With Anc for Concentration, Calls And Entertainment
Zoom and HP Collaborate to Create Modern Workspaces for Today’s Workforce
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the development of three HP conference room solutions that are pre-configured with Zoom Rooms software. These scalable and versatile solutions are built not only for end user simplicity, but also for ease in IT deployment and management.
HP Elite Slice G2 with Zoom Rooms
This pre-configured, turnkey all- in-one device is a purpose-built plug- and-play solution that provides an immersive and intuitive experience for small and huddle rooms. It provides the complete Zoom Rooms experience with integrated 12.3” diagonal anti-glare CoRC that easily manages conference calls, 90dBa audio for high-fidelity sound, and secure port cover to prevent damage by users. Planned to be available
in Q3 2019, this device is simple to deploy and manage.
HP Elite Slice G2 Audio Ready with Zoom Rooms
This device also features pre- configured Zoom Rooms software and offers greater flexibility as enterprises can deploy this device
in environments with existing AV infrastructure or when they need
to connect to third-party audio and video peripherals. Designed for medium to large-sized rooms, this device lets you simplify meetings and seamlessly connect with an intuitive Center of Room Control. This solution is planned to be available
in July 2019. Audio hardware is sold separately.
HP Collaboration PC with Zoom Rooms
This PC with pre-configured Zoom Rooms software pairs with third- party A/V peripherals and controls so enterprises can customize and ensure compatibility with three- screen displays, ceiling microphones, video cameras, and so forth. This device can be deployed as a single- purpose appliance that is optimized for Zoom Rooms. With planned availability in July 2019, the HP Collaboration PC works well for any space and is particularly helpful in rooms with specialized needs such
as boardrooms, classrooms, and training centers.
“Zoom is proud to partner with HP to bring these versatile, end user and IT-friendly Zoom Rooms solutions to market. The fact that our customers can take these systems right out of the box with Zoom Rooms already pre-configured means that they
can roll out hundreds or thousands of these rooms quickly, and the options for integrating with other A/V systems allow them to use Zoom Rooms for any space, from small team huddle rooms to large-scale or specialized spaces,” said Zoom head of product management, Oded Gal.
“As today’s workstyles and workplaces are constantly changing, it has never been more critical to create technology for workers to seamlessly communicate both in and outside of the office,” said Andy Rhodes, global head of commercial PCs, HP Inc. “With HP’s solutions
for Zoom Rooms, we are expanding our HP Elite Slice G2 portfolio and making it easier for IT decision makers to choose an intuitive and seamless meeting room experience that empowers employees and frees up IT resources to focus on critical business needs.” n