Page 7 - Telecom Reseller March April 2019

Upgrade your Router
Voice QoS, Multi WAN Redundancy, Content FilteTerlec&om NReseltlewr or7k Se
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March/April 2019
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Telecom Reseller 13
lication. www.DrayTekUSA.com
CX Is a
Should Ask It The Newsource on UC ● tion ● Mobility 12 Cloud QuestionCsOLWELL
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Every Compa
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COLWELL RUFFIN
by Timothy C. Colwell, SVP Efficiency First® Adoption –
RESELLER .COM EDUcasts
the wrong vendors or the wrong goods and services, and the results can negatively affect
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VIEW
VIEW
PAGE 15
ould Ask Itself
the business. Select the right ones, and the
By Pat Patterso Services for Av
There are many factors that contribute
Organizational Design Determ
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Nortel Notes
business will clamor for more. What’s the key D
Telecom Management Success
to making the right decisions, though? Telecom
to sourcing a vendor. Elements such as
emand for cloud services co
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experience, stability and performance are
PATT surge, driven by corporation considered. When evaluating the goods and
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By Pat Patterson, Director of
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PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
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emand for clo surge, driven in software fle
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
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PCI Com
Nortel Notes
Telecom D
– Superior Sound:
the Cont
Natural, rich sound with super wideband audio
’t Let multimedia Be Foole
– TotalFlexibility:
and exception
o
performance for music/
A hub for all your people,
D
al st
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Complac
audio sources and headsets
– HigherProductivity:
Busy light, soft ear pads with effective noise damping and advanced collaboration features
– Enhanced Security:
With Protected Pairing and DECT Security certification
The PCI Securit established stri that accept cre host of development that utilize contact c
capacity; and pricing and discounts are
Services for Avaya
predict security products and clou
common elements examined. These factors
security services will be a nearly $9
then boil up to the decision of the best
by 2019.
vendor with the best price and the best ud services continues to
With recent high profile cyber-a terms available to meet or exceed business
by corporations interested
requirements.companies like Sony and U.S. gove
xibility and scalability. But
Beyond thesaegfeanctcoiress,,thceloreu’sdansoetchuerity is in sharp
ud? No surprise, analysts
important consideration when selecting a
As we said in August, the C-suit
ducts anvdencdloru: dcu-sbtoamseedr experience (CX). Many
cloud’s flexible OpEx model (often
be a nexaarmlyin$e9CbXillfironmma hairsktoertical vantage point
a subscription-based cloud service by defining what happened in the relationship
totally grasp the implications of ad whether positive, negative or neutral. The
profile cyber-attacks at
reality is that CcXlosutadr.tsThbyisesctabnlilsehaindgtaocwleaerll-founde
and U.S. government
set of expectations before the relationship
well-founded) fears about the secu
rity is in sharp focus.
begins. Asking questions like “What is the
solution. As a result, many large co ust, thebCes-tsmueiteholidkoefsctohmemunication?”; “What is
investing in the private cloud, whil
the definition of ‘critical’?”; and, “What is the x model (often deployed as
use of the public cloud. number one priority?” allows both parties to
d cloud service) but may not
reach consensus oAnckceoyrdbuinsignetsos roenlaetieosntsihmipate, com
lications of adopting the
expectations amheoadreofththaenex1p,0e0ri0enecme. pClXoyees use an
to well-founded (and not so
should be treated as a business relationship
of 1,154 cloud-based services, “ran about thteermseacnudr,istiyncoeftaercmlosuarde fully negotiable,
many lCaXrgsehcooulmd pbeaneiegsotaiarted just asPaAnTyToEthReSrON continue contractual term. n
ate cloud, while slowing their
ud.
estimate, companies with
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PCI Complianc
Convey Launches
ployees use an average
services, “ranging from
You
the Contact Ce
Channel Partner
RSON continues on page 21 ››
Don’t Let Your C
Program for Web
pliance in
Be Fooled into
Portal Solutions
act Center: Complacency
Atlanta, GA - Convey Services has
launched its new channel program for agents or sales partners to refer or
r
C
n
’sC
t
o
ntent and Marketing portals and portal networks along with
d into MELEN an unprecedented opportunity for
ency
supporting services. Convey is providing
partners to help their customers reduce
the high cost and time drain of designing,
engineering and launching a web portal
solution to support sales, operations or
. Convey is rolling out its portal solutions as partner relationship
membershipT
MELENDEZ he PCI Security Standards C management (PRM) systems, customer
centers, and
established strict guidelines f
resource centers, internal knowledge
membtherasthaipccpelpatfcoremdsit. card payme Portals can operate as stand-alone
by Will Melendez,
Executive Vice Presidheonsttooff developments into motion
solutions or be connected together to
Global Sales at Voicet4hNaettutilize contact centers—and c
form industry-focused portal networks.
(www.voice4net.com)
for resellers of contact center soluti
“Our new channel program is
compliance mandates are rigorous,
fundamental to Convey’s go-to-market
y Standards Council has
compliance can be debilitating, an
strategy, as it takes the complexity
ct guidelines for companies
out of deliverleingiepnocrtyabl seoinlugtioffnesrteodato violators.
dit card payments, setting a
variety of vertical markets,” said Carolyn
The extent of organizations that s into motion for industries
enters—
for resellers of contact center solutions. PCI
and consequently,
continuesonpage 8 ››
by Will Melende
Executive Vice
Global Sales at
(www.voice4ne
card-based payments, through onl compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
subject to PCI DSS (Data Security
to PCI compliance is staggering. M
and voice communications, and ar
T O
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n s a s d
t r
e
) o
r
e
p
g
s
e n l
P V t
o o
f o
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S regulations. This means the market
leniency being offered to violators.