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benefits, video is set to be one of the most transformative technologies of modern work.
While the advent of video collaboration systems in the workplace is not new, a few key changes in these systems are starting to unlock far greater potential. Firstly, advances in video have helped spur mass adoption of the medium; be it via YouTube, Snapchat and Instagram, or video calls on FaceTime or WhatsApp. Secondly, cloud-based
video collaboration solutions like Zoom or Microsoft Teams are increasing in ubiquity as standardized workplace collaboration tools. In fact, we’ve seen cloud deployment continue to rise across enterprise as a
whole. A recent Morgan Stanley CIO survey showed that cloud usage across platform and infrastructure services has risen 10%, just between Q1 last year and this year.
We’re at a point where cameras are standard
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in purpose-built collaboration workspaces,
a critical tool at a time when the workforce
is increasingly globalized. Despite location, colleagues still need to meet and communicate effectively. Today’s technology is miles ahead of the static video conferences of our past
and enables a truly immersive experience. With cameras offering 180 degree wall-to- wall coverage, colleagues around the globe can communicate as though they are in the same room. Expressions and hand cues are fully visible to convey a clear understanding of the participants’ intentions. This creates an engaging, inclusive atmosphere that eliminates the distance void. Furthermore, effective video conferencing has been proven to improve team productivity and shorten meeting times.
With advances in AI and camera technology, multi-camera arrays are also able to act as sensors which provide AI algorithms the
best opportunity to make sense of the video information and create data from it. And because Panoramic-4K video isn’t distorted like in an ultra wide-angle lens, it enables AI algorithms to detect objects correctly. This ability to capture and interpret large amounts of anonymized people data is starting to unlock major productivity gains.
For example, by knowing how many people are present or if any person is present, we
can create software control signals which enable systems to automate room reservation and release, or autonomously turn off power consuming equipment when it is not needed, or analyze the seasonality and patterns of use of corporate real estate to decide how best to optimize it. A major multinational could have thousands of collaboration spaces worldwide, so if you imagined being able to correct a
10 percent misuse rate with something like meeting room bookings, that turns out to be a pretty big deal across that business.
Just knowing something like how often
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and by how many people a space is used is incredibly valuable. Over the space of a year, that data repository can offer a lot of business intelligence, and with the rising cost of real estate, utilizing it efficiently is a priority
for most companies, as it affects everyone’s bottom line. This is anonymized numerical data, and it gives you the basis for data-driven decision making, which has been historically very sparse in real estate, for example. In the future, it could be used to build heat flows
for architectural design, creating smarter buildings and cities, and saving businesses millions.
Whether you’re looking to develop your people and organizational management, create new data streams and business intelligence,
or simply boost employee efficiency, video
will be key. Video communication is essential for businesses both for their employees and customers, and the ability to capture data lakes available from these video cameras will create many new opportunities in the future. n
Fuze Advances Cloud-Based PBX for Enhanced Enterprise Communications
Updates include one-click call escalation
to video and screen share, agent queue and multi-line appearance for mobile users, and multimedia messaging service support
Boston, Mass. - Fuze, the leading cloud- based communications provider for the modern global enterprise, has unveiled updates and enhancements to its global voice offering for desktop, mobile, and contact center users. These investments will deliver clearer and more reliable and streamlined internal and external voice communications for enterprise users, driving more productive engagements.
Voice communications is at the heart of every real-time interaction, from one-to-one
voice to 1,000-participant meetings. Fuze’s enhancements to its global voice offering strengthen the features and functionality that enterprises expect from legacy PBX systems with the scalability and ease-of-use of a cloud communications platform.
“A UCaaS platform must provide users with simple and intuitive controls over how and when communications occur, with global voice at its core,” said Jed Brown, SVP of Product at Fuze. “When moving from PBX systems to cloud communications, a major pain point is connectivity, as users often don’t think about voice quality until it’s lacking. Our continued investment in voice offerings for desktop and mobile workers
reflects our commitment to fueling employee productivity, regardless of device.”
The Fuze Platform now includes advancements to the mobile user experience, as the rise in remote and mobile-first workers requires full access
to communications capabilities while on-the-go. For these users, Fuze added critical functionalities that historically workers could only access deskside, including improved mobile call escalation from video to screen share and new agent queues where contact center agents can participate in calls from a mobile device. Fuze also enables users to choose the best method for connecting calls, from WiFi and
cellular data only, to cellular minutes when data connectivity is poor. The global voice updates handle transitions automatically and will also recommend action when connectivity is low.
Additional features and benefits include:
Quiet Mode: In an always-on workforce,
quiet mode enables users to personalize their schedules and clearly communicate their work preferences. Data shows that good technology isn’t enough, the best
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Stop Unwanted Robocalls
Unwanted robocalls have gone from a nuisance to a serious problem:
• There were 3.4 billion robocalls in April 2018—the biggest month ever.
• The Do-Not-Call list isn’t working.
• Perpetrators are neighbor-spoofing with fake caller IDs to trick
people into answering their robocalls.
• Robocalls are filling carrier networks, yet call completion rates are down because people aren’t answering their phone calls—higher costs, lower revenues.
Robocall Solutions
TransNexus software provides several methods of preventing robocalls from flooding your network and bothering your customers:
• Robocalling fraud triggers
• Targeted pumping triggers
• Reputation service
• Blacklisting to prevent neighbor-spoofing
• Customer-maintained blacklists
• Shield database of high-risk numbers
• Secure Telephone Identity (STI) using STIR/SHAKEN
For information about these robocall prevention capabilities, visit our website at bit.ly/robocall-prevention or email info@transnexus.com.
About TransNexus
TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. We have over 20 years' experience in providing telecom software for least-cost routing, billing support and prevention of telecom fraud and robocalls. For more information, visit our website at transnexus.com.