Page 7 - Telecom Reseller December 2019-January 2020

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December/January 2020 Telecom Reseller 7 Voice QoS, Multi WAN Redundancy, Content Filter & Network Se
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million businesses in the United St for resellers of contact center solutions. PCI
The Newsource on l UC l UCaaS l Collaboration l Mobility
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What will impact the channel
The ●UCaaS ●Collaboration●Mobility 12CloudQue in 2020? A look ahead
Voice Q undancy, Content Filter & Network Security
Call ABP your application. www.DrayTekUSA.com
Every Compa
TELECOM V
rganisations are constantly looking for opportunities to
DAVID
VVIEIEWW LEC
CHANNEL T
HAWKINS
RESELLER
optimise digital experiences and
Should Ask It
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The Newsource on UC ● tion ● Mobility 12 Cloud Questions
UCaaS ● Collabora
VIEW
productivity. Unified communications and by Dave Hawkins, Head of
collaboration (UC&C) technology enables Channel Sales at KCOM businesses to achieve these goals. Today, (https://business.kcom.com/) these technologies are increasingly being
Every Company
COLWELL RUFFIN
and laptops pointing to the fact that internet communicate at work increasingly mirrors
used via cloud-based apps across mobiles the end of 2022. What’s more, how people
RESELLER .COM EDUcasts
S
The Latest
The Latest Podcasts
COLWELL
PAGE 23
VIEW
PAGE 15
ould Ask Itself
h
connectivity and cloud adoption will the way they communicate in their personal
continue to thrive over the next 12 months. lives, with usage of apps like Slack and
By Pat Patterso
In fact, Gartner projects the cloud services WhatsApp now commonplace. The world
three times the rate of overall IT services by
RUFFIN
Organizational Design Determ
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Nortel Notes
Services for Ava
Telecom Management Success
industry to grow exponentially, at nearly Telecom of workforce communication is becoming
6/19/19 9:36 AM
customer
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more complex and the savviest organisations
emand for cloud services co
are recognising and managing this change.
PATT surge, driven by corporation As we approach 2020, how will these market
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The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
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how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
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The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
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in software flexibility and sca
Services for Avaya
predict security products and clou
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how secure is the cloud? No surpri
Unlocking the value of the cloud
By Pat Patterson, Director of
There will be a continued blurring of lines
security services will be a nearly $9
between supplier roles across the industry
ud services continues to
by 2019.
into next year, as businesses grapple for
With recent high profile cyber-a
portions of cloud-based revenues. We have
by corporations interested
already noticecdocmlopudanpireosvildikeersSmoonvyinagnidntUo .S. gove
xibility and scalability. But
traditional telcaogespnaccies,,wciltohutdhesevcoulruittiyonisoifn sharp
ud? No surprise, analysts
apps such as MS Teams and Amazon Cloud.
As we said in August, the C-suit
ducts anLdikcelwoiused, -tbradsietidonal voice providers are
cloud’s flexible OpEx model (often
be a nedaivrelyrsi$f9yinbgililniotontmheacrlkouetd space.
a subscription-based cloud service
totally grasp the implications of ad profile cyber-attacks at
l DAVEHAWKINScontinuesonpage 8
cloud. This can lead to well-founde
and U.S. government
well-founded) fears about the secu
rity is in sharp focus.
solution. As a result, many large co
x model (often deployed as
use of the public cloud.
d cloud service) but may not
about the security of a cloud
DAN
ust, the C-suite likes the
investing in the private cloud, whil
HASTINGS
by Dan Hastings, director
According to one estimate, com
of enterprise solutions for
lications of adopting the
more than 1,000 employees use an
Flowroute, now part of Intrado
to well-founded (and not so
of 1,154 cloud-based services, “ran
Leveraging telecom
many large companies are PATTERSON continue ate clouAd, wPhIilse stloowinigmthepir rove
omnichannel
ud.
estimate, companies with
PCI Complianc
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services, “ranging from
RSON continues on page 21 ›› strategies
Don’t Let Your C
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communication strategies are a
to
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l bu
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decision makers looking to deliver increased
p
report by Aberdeen Group.
erce
nt o
t
hei
to integrate communication tools into
existing services that will facilitate stronger
engagements with customers. By leveraging
t-the-edge omnichannel strategies, brands can deliver a variety of
cloud-based, aT
MELENDEZ he PCI Security Standards C communication options based on customer
gb
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Complacency
ROI for customer service IT investments.
Companies with strong omnichannel customer engagement retain on average 89
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As end users increasingly expect seamless
tomers, according to a
d into MELEN user experiences across all “points of
ency
service,” companies are looking for ways
l
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r bu
d
i
established strict guidelines f
preferences, all while improving the overall
e. that accept credit card payme user experienc
by Will Melendez,
Executive Vice Presidheonsttooff developments into motion
What is omnichannel at the edge?
Global Sales at Voicet4hNaettutilize contact centers—and c
Omnichannel at “the edge” means end users
(www.voice4net.com)
for resellers of contact center soluti
are given the ability to communicate with
compliance mandates are rigorous,
company employees during every phase
y Standards Council has
compliance can be debilitating, an
of the customer journey. Omnichannel
ct guidelines for companies
at the edge canleincielundceydbirecintlgy coaffllienrgedorto violators.
dit card payments, setting a
The extent of organizations that
s into motion for industries
to PCI compliance is staggering. M
sine
s
n
by Will Melende
Executive Vice
Global Sales at
(www.voice4net
l DANHASTINGScontinuesonpage 9 enters—and consequently,
card-based payments, through onli compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
leniency being offered to violators.
subject to PCI DSS (Data Security
and voice communications, and ar
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