Page 9 - Telecom Reseller December 2019-January 2020

collaborative solutions are designed to
RingCentral customers to continue replacing
said Vla O
n
m n p w
e
e nc
wP
a u t
A
e
os C
e
u
R
o e
D
15
9
Just As Much As What Is Delivered
Service Provider
us to build Voice Bots into our offerings that how they are made.” The humor of the quip is AOTMP (www.aotmp.com) Nuvias Unified Communications
latfor
September/October 2018 p “Prodoscore stands out because partners
einledc opmow
Ingram M Vendor Evalu Clearly IP Inc
for fi
simple, through the use of social technologies portfolio enables us to further enhance the
December/January 2020 can leverage the value proposition to win Telecom Reseller
integrated with some of Vonage’s own
departments.”
user experience. Our ability to deliver an
Global
that include some of the largest logistics
John Godfrey Saxe: “Laws, like sausages, by Timothy C. Colwell, SVP ordering platform HUB, provisioning and
into Europe
artn
Azure professional and managed services,
p
TR
is recently appointed Director of Sales for
and I posit solut cust achi
Ma
co
technology disruptor, we’ve embraced
-
O
fees for several things including
helping them to more efficiently manage
8
ranging from Salesforce
Europe, Richard Smith.
technology to transform how companies
se
cur
ity
a
relationships in Europe, including
their resources in relation to their customer
.
Preston McNair, Chief Revenue Officer
Combining technology implementations desktops, mobile devices and room systems in one
strategies?
with customer service support in this way video meeting, has an-nounced a U.S. distribution
collaboration solutions like BlueJeans have on the In order to provide seamless
helps streamline interactions, while also agreement with Ingram Micro Inc., extending the
communications that modern customers
There is literally an endless runway for us to grow with
making the overall experience more pleasant relation-ship after successfully selling together in
want, businesses must leverage the backend our part-ner community.”
for both parties by eliminating the need to Asia Pacific and EMEA for the past year. The deal
support of telecom APIs. Telecom APIs
The Ingram Micro distribution agreement follows
repeat information.
will allow a comprehensive network of U.S. channel
are a set of standard software functions
the announcement of BlueJeans’ re-cently expanded
partners to build meeting solutions for any business for
that applications use to form the interface channel program for partners that include BlueJeans
What industries can apply omnichannel
between the application and the resources
in their unified communications solutions and help
a measurable and secure increase in productivity and
at the edge?
in the device. APIs let developers plug tools customers migrate from legacy conferencing solu-tions
collaboration.
A common use of omnichannel-at-the-
into existing software to broaden company
to BlueJeans’ modern cloud platform. The program
Under the expanded agreement Ingram Micro edge communications is in the retail
offerings, which allows business and IT
offers additional benefits and incentives to partners
channel partners in Asia and now also in the U.S. have industry. Take, for example, a consumer
leaders to scale their applications with little
access to BlueJeans Meetings, BlueJeans Rooms and in the process of buying a new car. This
who invest in the skills and certifications required hassle and cost. Service expansions could
BlueJeans Events solutions. The meetings platform for individual might first check online to see
to deliver successful customer outcomes. Since include adding calling or messaging features,
the modern workplace eliminates all friction be-tween the selection of vehicles available at nearby
the program was instituted, channel partners have the ability to send media, or offer video chat
employees, partners and customers who work together. dealerships. The potential customer might
increased pipeline deals with impressive growth among capabilities.
er. Collabo
“BlueJeans is a cloud-native meetings platform and a chat with an online representative about
large enterprise, finance and education customers. Preferences of modern customers
natural fit within our growing unified communications the vehicle details, then use an application
BlueJeans partners, including Dolby Laboratories, are always evolving, especially with the
and collaboration portfolio,” said Jeff Yelton, Executive like Google Maps to access directions to the
Facebook, Kaptivo, Polycom, Mi-crosoft and everchanging technology landscape. As
Di-rector, Ingram Micro. “Demand for intelligent dealership, as well as call before traveling
Voicera, help create a unified experience across all businesses seek to keep up with customers’
workplaces is building among busi-nesses of all sizes, there to confirm they have the vehicle on
enterprise endpoints inside and outside the office preferences, they should first strengthen
and we’re excited to extend our relationship with the lot. Once they confirm the vehicle is
while building innovative applications for the work- their digital touchpoints by partnering with
BlueJeans and ex-pand our U.S. portfolio to include available, the consumer makes their way to
place. For Microsoft customers, meetings are also telecom API providers and other cloud-
BlueJean’s one-touch video, audio and web confer- the dealership and can interact with an on-
remarkably simple with the Blue-Jeans Gateway based communication service providers. By
encing solutions.”
the-floor salesperson about the car they’ve
BlueJeans also announced that channel industry researched.
executive, Barry Ruditsky, joined the company as Not only does omnichannel at the edge
SVP,fGacloilbitalteCehacnhneolfs.tRheusdeitisnktyerspacetnitonesa, ritlya1ls1oyears at EMenCabwlheserbeuhseinmesasneasgteodkineedpireacltosgaloefs einaclhuding OEMin, trersaelclteirosnanadlocnhganthnelcpuasrtotnmeresrwjoituhrnaegylo. bFaolrsales
for Microsoft Teams providing one-touch meeting improving digital touchpoints, businesses
and native calendar-ing on any room system. In will in turn improve customer experience,
addition, BlueJeans now includes Microsoft Office 365 boost customer retention, increase brand
sclhoeydaultlyin, gm, waihnitcahinprcovmidpeestoitnivee-teodugche acnaldenddraivreand mveaeltuinegteontthryeifrrobmottMomac,liWnei.nn-dows and Outlook Web Access. n
ration
Microsoft Azure Expert Managed
within the community will also be kept and the addition of the Poly headset Founder, Chairman and CEO of Zoom. to the C-suite, sales, marketing, and support
communication bots. earch for famous sayings about laws PRODOSCORE CREATES COMPLEMENTARY
Expansion
“tPoint Solutions help optimize and connect and sausage and you’ll find variants of REVENUE STREAMS FOR PARTNERS
of results. Coinsideursthtartym. aOturuerprDocesvseics yeielads a Servi predictable results. Highly automated processes
integrated, interoperable solution, deployed the customer interactions for businesses this quote attributed to American poet The product’s architecture makes it an inherent
companies in EMEA. Nexmo APIs have enabled cease to inspire respect in proportion as we know Efficiency First® Adoption – management tools Dovetail.”
process controls mitigate unnecessary business risk.
Prestigious certification ultimately helps that they are one of the world’s go-to bsernveificetsfrwoimthotuhtecadnonpibtaiolinzinogf CthleoiurdstBalpule
So, understanding how results are delivered enables
partners grow their own managed services Microsoft Azure experts,” said Mark Rice, rpergoadrudclet slisn, eas. tPhreodpolasctforrem’s tecnhanbolelosgnyecxrte-alteevsel are increasing customer satisfaction and elevated the more I think about it. I love a great incorporates technologies from multiple
customers to evaluate factors that drive optimal improvingefficienciesforourcustomers,” sausage,butdon’treallydon’tcaretounderstandits resultsv.eSnodmoresmfoarntahgeefdaste-rgvriocwesinvgenvidoerosagnodsofar resultsaDndouidbelenstifEyurioskpefacntocrhsatnhantehlipnadretrnreersults. Nerl
Irvine, CA - Ingram Micro Cloud has general manager, Microsoft Worldwide eAxcptaionnsaiobnle oAfncalloyutidcscTMaupsaibnigliatipersofporieMtaSryPs,
announced that it has earned the Microsoft
Services Partners. “We would like to
algorithm paired with Google Cloud Platform’s which furthers their ability to drive revenue
ClearlyIP expands presence and team
said Andy Griffin, Founder and CEO, tPoint
pre-grill genesis story.
as to savyoitcheecirolplarobocerasstieosnarmeaprrkoept rsiegtmareyn, to. Psohliyeld Machine Learning and Natural Language
Whenanddraaftdindgs lkaewysnaenwd cmhaknineglsraeusoaguer,ctehsere Mase into Europe, partners with VoIPonWfohr y Join the
Azure Expert Managed Service Provider
congratulate them on achieving this top
and increase profit.
Solutions. “The value we get is simple,
Telecom, mobility and IT vendors often use a
customers from inspecting the back-office details.
are established controls designed to protect the
(MSP) certification, the premier certification
honor, which is an objective confirmation of
Processing APIs, from data generated by cloud To learn more about Ingram Micro
Distribution, hires Richard Smith to lead
working with Nexmo and other partners
version of the sausage quote to inform customers
integrity of the end product. Controls should also
for MSPs that designates Ingram Micro
the company’s ability to help MSPs build and
unique voice and video collaboration
how rPeasurtlntserasrecagnenceornattienduesedeemlivsereinasgorneatubrlens on
European Sales.
Fast & Easy
within the Nexmo Connect program, we’re
that they should not be concerned with how a
www.ingrammicrocloud.com/iaas-lifecycle- portfolio for the channel. Partners can also
be applied by businesses consuming solutions from
Cloud as a top global provider of managed
scale their Azure businesses.”
NEENAH, WISCONSIN - Clearly IP Inc
provi to de UK.”
getting innovative new services to market
solution is delivered; rather, customers should
searcvciecsessD/.eAvidced-iatiso-an-aSleirnvficoerm(DaataioSn) anbdoouthtehre discover new insights from data already within
vendors. Don’t judge a vendor on promised results
services for Microsoft Azure.
To be certified, each Azure Expert MSP
(“CslieganrliyfiIcPa”not rgrthoew“tChomf iptsanCyh”a)nCnlelarlyIP, alone. Understand how vendors deliver results to
faster and we’re improving the businesses of
focus on the results. In theory, this makes sense.
underpinning the results significantly influences
The certification enables Ingram Micro
is required to pass a rigorous screening
MuincirqouseofiftnAanzcuirnegEsoxlpuetriotnMs tahnraoguegdhSNeurviacse their current technology stack.
witphroffigrcaems mineth–edUouSbalindgCitasnraedvae,nhuaes make the most informed decision when evaluating
our customers.” Learn more about Nexmo
Let the vendors excel at what they do and judge
the quality of outcomes. Understanding the ‘how’
Cloud to further assist partners to grow
process, including an extensive two-day
PCroavpidtaelr, hperlopginrgamorgisanavisaitliaobnlsetaotaccelerate
anngoeunnecreadtinthgeEyuhraovpeelanunpcahrtendetrhsetior range
Wide Variety of VoIP Produc
Connect at www.nexmo.com.
them on the results, not the practices that yield the
sheds light on process maturity, automation and
vendors to satisfy your business requirements. n
nearly 80 in the last 12 months. excit
their own businesses by extending services and expanding their offering portfolio.
onsite audit where they must demonstrate top tier expertise in managed services— spanning all aspects of the customer lifecycle from initial assessment through architecture
partner growth. https://partner.microsoft.com/en-US/
of IP Phones and PBX appliances into
ABOUT VONAGE
limited to the UK at the present time More at www.ingrammiccrocloud.com
have joint wins withIfmyorue tahraen 1in50terested pinlanj distributor VoIPon, who will service resellers
For cloud resellers, Ingram Micro Cloud
More at https://www.nuvias.com/. n welcomes partners
Vonage (NYSE:VG) is redefining business
A
partners by the end of the year. the
offers the ability to white label its Microsoft
o
and www.ingrammicro.com. n
Bureau. FEMA administers the Integrated
please email us at voipr
communications. True to our roots as a
d
with Azure customers for ongoing support,
: Carriers may charge administrative
an
des
s
k
t
c
ig
n—
t
h
o
nd
op
e
T
an
b
da
tr
u
e
e
r
2
tim
iz
l
e
ati
certification. As the certification is granted on a limited basis, those resellers that do not gain Azure MSP expert status will still
premise to UCaaS. Consultants and SIs already
on anhaesre-nineethdeeUdKbasnids.beyond. The fact they can In addition to this investment, I am
ste
d
rel
ation
0
c
on
o
1
m
P
shi
001_012_TR_MayJune2019.indd 10 morale, engagement and bottom line of the business.001_016_TR_SeptOct2018.indd 13
r
and create a more productive workforce while
and CE commu for toda workfor extends platfor commu
enable people to be productive wherever opening a revenue stream at the leading edge of
their legacy on-premise communications infrastructure with a best-in-class solution
they are, across multiple collaboration the growing AI/ML software space.
’MacomTbtters Communications said, “We are experts in communications platform.
ms.
Steve Harris, MD Nuvias Unified RingCentral’s cloud PBX and Zoom’s video
at
ion: ‘H
ow
solution can help partners expand their services
end-to-end UC solution from Poly means
We can confidently say that w
COLWELL
controls. Each of these traits is a leading indicator
that our partners can provide a fully-
MasergwiydesAt vanrientyofuVoI reduce human-induced error, and thorough
and managed via our two-tier online complement to a partner’s existing technology
portfolio by allowing them to provide additional
Programme Gro
enhances these solutions with its high-
London - Masergy, the leading acco
quality end-point devices to offer a truly FocaupspilnicgaotinonvselnikdeorCrReMsulatns dasUoCpapaoSsepdlatoforms. Cloud’s Managed Services, visit https://
provider of managed SD-WAN, has e
on thexsiustrifnagces,oblutiothnes rbeaclaituyseisctuhsattotmher‘shwowill’
security solutions, has announced
The flexible program
* Nuvias Capital services are available are membership/azure-expert-msp.
The company remains on track to team
of all backgrounds
Masergy has also gained a lot of for o
Public Alert and Warning System (IPAWS), which is a public safety system connected
traction in developing its alliance
that
lever
ages the
tral over
many
o
year
ictio
s, en
nl
abling
s vide
ller Rereosfe
SIMPLE & EFFECTIVE
new customers and grow revenue from their
icrSo Cloud Certified as
best-in-class solutions to their customers their global customers,” said Eric S. Yuan,
collaboration and unified communications “We have had a strong partnership with
Collaboration: Connecting customers to
existing base, ultimately increasing their total
t
echno
logy
lifetime value,” said Michael Sterl, CEO of Carve
for
the c
hanne
l. We
hav
ea
gCen
bring
the
op
partners will be very easy with simple tools
Rin
m
This leaders custom
nd
Digital and Cloud Optik. “I like that a single Continues
ing th
e rig
ht p
long history of enabling partners to take to
ur fr
es
latfor
m
to
cloud communications and managed the U
Europe as part of an agreement with UK
throughout Europe. Leading this launch
A
duplicate records, detail records, and
Ne
communicate to create better business
The Ingram Micro Cloud team coupled this expertise with its extensive cloud IP— including the Ingram Micro CloudBlue platform—to realize a comprehensive
different media types. Charges vary by
demands.
MCoEnDsIuAltPanAtCsKto Telco and federal public safety agencies can
at ClearlyIP, says of the launch “With two
outcomes. Our unique cloud communications
Organizations such as county, city, state
carrier and situation.
“We’re excited and honored by this
acquisitions in the past three months, and
platform brings together a robust unified
A best practice is to understand each
outstanding recognition from Microsoft,
now expanding into Europe It’s a good time
communications solution with the agility
carriers’ rate card for administrative
as it underscores our ‘More as a Service’
Emergency Alerts (WEA) in the Q
to bceomatbCinleinagrltyeIPc.hHniacvailnegxcweollreknecdewiitthboth
of embedded, contextual communications
: Who is responsible for Wireless
charges prior to entering into a business
initiative and extensive efforts to provide
solutions-oriented business that fulfills the
WEA messages through participating
Ricshtarradteagnicd cVhoaInPnoenl sinupthpeorpta. sHt,awrreinkgnteown
APIs through Nexmo, The Vonage API
highest standards set by Microsoft.
agreemexnptlainds,n“Wegeo’rteiatmepcliufysitnogmpartner
the fit was perfect, our team is excited to be
terms forervaednmueinciasptarabitlivtiescahnadrgderisv.inIfgthe launching ClearlyIP Phones and Appliances
more meaningful value-added services
United States?
The flexible program welcomes partners
Platform. This powerful combination enables
In addition, CloudBlue—with its full
suite of solutions, including CloudBlue
Com: mWeirecele, sCsloEumdBelrugeCncoynnAelectrtasnd(WEA) are
wireless carriers to user devices
to Azure customers,” said Nimesh Davé, businexeescsuetsivteovciocellapbreosriadteentmGolroebpalroCdlouucdti,vely and eIngragmeMthiecirroc. u“Thstoemcerrtsifimcaotrioeneffexepcatnivdesly acroosusrmstersosnagpinagrt,ncehrasht,ipsowcitahl mMeicdrioas,ovftidaenod and vreofliceect.s[1th]eIDtrCe,mWeonrdloduwsidinevVesotimcenatnsdwe have TextmMaedsestaoghineglpCoumr mpaurntnicearstiaondscPulastofmoremrs- as-ab-SeceormviecemForreescuacscte,s2s0fu1l8.”–2022, IDC #US43“8In0g5r4a1m8,Miacyro2h0a1s8snhown time and again
through countless customer engagements
TELECOM
A Moaunt-aogf-etmhee-bnotxApgleatnfcoyrm(FtEhMatAs)owlvietshfionrtthe PtuebchlincoSloagfeytcyoamnpdoHneonmt eoflatnhde ASezucrueriMtySP
RESELLER
withoutRnicehgaordtialtseodcotmermesn,tedngonagtheeyloaunrch the UK account management team
with participating wireless carriers.
its Global premier partnership with
2018
Cisco in the collaboration space.
register to be an alerting authority in IPAWS, and this allows them to broadcast
Steve Harrington, Masergy is
of all backgrounds ranging from Salesforce
new opportunities in the channel.
supporting WEA.
businteostshereElautroiopnesanhimp aisrkest.”tablished In order to continue this success,
Consultants to Telco Agents. Prodoscore
is a great fit for channel partners in the
ClougdoBvelurenOedrcbhyestthreatoFer—deisrathlEemonelrygency co:mMmyucnaicrartieonrscshparcgeelosotkoinpgrtovcihdaenge accou“AnstsmooanagseImgoetnthtetfierasmtsamndplseeseonkamy
wcitahllthdemtairlkreet cboecradus.eIist pthroivsisdtesanaddaitridonal Q
benefitsforthCeiarllc:u3s6t0o2m6e0r-s97to08switchfromon- practice?
has doubled, and we’ve bolstered
ADVERTISING
waivedreoskr,rIekdnuecwedth‘egpohoodnecsuwstooumldewro’ rkatweell our partner training programmes.
Toll Free: 800 667-8965
in the Salesforce and Google ecosystems will
pleased to announce that Emily
Web: telecomreseller.com/
Toreadthisarticlefurtherpleasevisit
be able tocoafftegroaryn/oin-pcroinmtp/tetliencgompr-oduct that
https://wp.me/p2Q636-yik
reseller/
enhances the value of services and solutions
Agents
Driven by EMEA Managing Director
BlueJeans Channel
DAN HASTINGS Program Continues to
organization. Most recently, Ruditsky was part of the
introducing
Let Softel take
Microsoft Skype for Business in Office 365, UCMA Application
continued from page 7
Grow with Ingram Micro
executive team at Actiance, Inc. where he developed ISV and OEM relationships with IBM and built and launched a global VAR program that helped lead to
example, if the customer decides they want
a successful sale to K1 Investment Man-agement in
Sofia
texting a business via a web search, reading a promotional email, chatting with a bot online
Distribution and New
to customize the interior of the car, they
late 2017. Ruditsky will lead an international team of
A kiosk reception solution exclusively from Softel
or interacting with the business in a third-
can work with more than one customer BlueJeans team members and partners to continue
Corporate Leadership
service representatives that have access
the growth and expansion of its channel business and
party app such as Yelp or Google Maps. To accomplish this enhanced
to the history of their interactions. Having a revenue.
multichannel engagement, decision makers Meetings Platform Available to Ingram Micro’s U.S.
strong foundation of prior communications “There is a terrific market opportunity for BlueJeans
are investing in cloud-based communication Partners; Industry Channel Vet-eran Joins BlueJeans to
enables service representatives to get to the
as we continue to work alongside the industry’s best
tools that support interactions between Lead Next Phase of Partner Growth
root of the issue and satisfy the customer. partners, including Ingram Micro,” said Ruditsky.
businesses and their customers, as well MOUNTAIN VIEW, CA - Blue Jeans Network,
“Enterprise companies in every market segment
as track the context of these interactions. Inc., creator of the first cloud service to connect
What technologies power at-the-edge
are fully aware of the impact that meeting and