Page 7 - Telecom Reseller January February 2020

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Upgrade your Router
January/February 2020 Telecom Reseller 7 Voice QoS, Multi WAN Redundancy, Content Filter & Network Se
The Newsource on l UC l UCaaS l Collaboration l Mobility Upgrade your Router
Telecom Reseller 13
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com
TELECOM CHANNEL
Sh
Call ABP
V
your application. www.DrayTekUSA.com he Internet of Things (IoT) and
Every Compa
oS, Multi WAN Red
Newsource on UC
at 972-831-1600 to discuss
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e Latest Ucasts
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The ●UCaaS ●Collaboration●Mobility 12CloudQue
Voice Q undancy, Content Filter & Network Security
monetise IoT and 5G
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provided by vendors that are ready to offer
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to unlock their full potential. PATTER
considerations for communications service providers (CSP) over the globe,
s
with so much more still to understand about
assen Hamza, Presales &
how operators can use these technologies
Every Company
Business Development Manager MEA at Nexign (www.nexign.com)
COLWELL RUFFIN
CSPs will either have to extend their of service (QoS) policies and interconnected
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RESELLER .COM EDUcasts
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The Latest
The Latest Podcasts
COLWELL
PAGE 23
PAGE 15
ould Ask Itself
h
current systems or deploy new platforms relationships. Beyond commercial,
to enable effective monetisation of use cases. architectural and technical challenges, CSPs
Organizational Design Determ
Telecom Management Success
(BSS) should be able to support all types Tofelecom (TCO) platforms, suitable for multi-
charging scenarios, pricing models, quality
By Pat Patterso
in
es
Nortel Notes
Future-proof business support systems will look for optimal total cost of ownership
D
emand for cloud services co
PATT surge, driven by corporation innovative business models suitable for
E
(www.abetteranswer.com)
to well-founded (and not so
of 1,154 cloud-based services, “ran
many large companies are PATTERSON continue ate cloud, while slowing their
Answering Service is More Beneficial
ud.
estimate, companies with
PCI Complianc
Than an Automated
ployees use an average
W the Contact Ce Voicemail System
services, “ranging from
RSON continues on page 21 ››
hen you’re running a
pliance in
Don’t Let Your C
business, ensuring excellent
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growth. When customers feel as though you
n
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business plan in our day of extreme
is as essential as a connectivity. Customers have long dealt
d into MELEN with the frustrations of automated voicemail
ency
tio
o
communication with customers
na
systems, and it’s time to change the status
quo. by Will Melende
Here are several reasons why a liveExecutive Vice Global Sales at
answering service is the better option for
your businessT
(www.voice4net
.
MELENDEZ he PCI Security Standards C Availability established strict guidelines f
With a live answering service, your business
/7. Evetnhaiftaacacleleprtrcearcehdeist card payme is available 24
by Will Melendez,
out after working hours, they’ll still be
Executive Vice Presidheonsttooff developments into motion in touch with a friendly person who can
Global Sales at Voicet4hNaettutilize contact centers—and c
take a message, assure them of assistance,
(www.voice4net.com)
o
nd
c
Complacency
are unable to connect with them, they’ll be
hesitant to purchase products from you and might stop altogether.
l
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for resellers of contact center soluti
and satisfy their need for communication
immediately. compliance mandates are rigorous, y Standards Council has
compliance can be debilitating, an
This is especially handy when customers
ct guidelines for companies
call about a selreinouiesncocmy pbleaintgoorffisesruedwtiothviolators.
dit card payments, setting a
The extent of organizations that
s into motion for industries
to PCI compliance is staggering. M
Services for Ava
VIEW
The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
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how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com the Cont Don’t Let Be Foole Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
and own-voice detection technology
work seamlessly together to guarantee exceptional speech intelligibility with every call. Manage all calls and devices with ease with this award-winning DECT headset providing a flexible choice of wearing styles and an array of smart features to increase productivity.
www.sennheiser.com/sdw-5000
M
my era. NIDD (Non-IP-
Data-Deliveryh)ocwaseseiscounreoifsttheeecxlaomupdle?sNo surpri
By Pat Patterson, Director of
of economical effective approach to serve
Services for Avaya
predict security products and clou
millions of non-human IoT devices on
security services will be a nearly $9
the existing network with low impact on
by 2019.
limited radio spectrum and core network
ud services continues to
With recent high profile cyber-a by corporations interested
resources.
5G networkcso, hmapileadnaiessthliekneeSxtomnyajaonr d U.S. gove xibility and scalability. But
milestone for amgoebnilceiecso,mcmloundicsaeticounrsi,ty is in sharp
ud? No surprise, analysts
have thrown the world into a frenzy,
As we said in August, the C-suit
ducts anwditchloCuSPds-btraysinedg to maintain the edge
cloud’s flexible OpEx model (often
be a neinarcloyn$n9ecbtivliltiyonanmd eaxrpkleotit the vast
a subscription-based cloud service
totally grasp the implications of ad profile cyber-attacks at
l HASSENHAMZAcontinuesonpage 8
cloud. This can lead to well-founde
and U.S. government
well-founded) fears about the secu
rity is in sharp focus.
solution. As a result, many large co
DEE
ust, the C-suite likes the
investing in the private cloud, whil
x model (often deployed as
use of the public cloud.
d cloud service) but may not
HAWKINS
by Dee Hawkins, Owner and
According to one estimate, com
CEO at A Better Answer
d
into
6/19/19 9:36 AM
l DEEHAWKINS continuesonpage 9 enters—and consequently,
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million businesses in the United St for resellers of contact center solutions. PCI
card-based payments, through onli compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
leniency being offered to violators.
subject to PCI DSS (Data Security
and voice communications, and ar
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