Page 7 - Telecom Reseller March April 2020

April/May2020
Telecom Reseller 7
WFH Is Deployed, Now What?
visibility, optimize costs, and improve customer experience. Opportunities may have been known ahead of the forced WFH deployment, but it’s likely that many new opportunities became clear during the deployment.
Take advantage of recent events to analyze, recommend, and execute improvements
that will help your business now and into
the future. Conduct after action assessments to capture and discuss everything that happened during the event. Cast a wide net and engage business stakeholders, users, customers, and supply chain partners to obtain many perspectives. After action assessments can and should be conducted throughout deployment and recovery events. Don’t wait until ‘things return to normal’.
If assessments have not begun or are not planned, set aside time now to make them happen – your business will benefit. n
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really mean unlimited.
Taking these steps provides a solid
foundation to prevent voice fraud and protect profits. Be sure to look for part 2 of this article, where I discuss how to avoid high fraud international calling areas and how to put an effective, continuous fraud mitigation process in place. n
TIMOTHY
C. COLWELL
by Timothy C. Colwell, SVP Efficiency First® Adoption – AOTMP (www.aotmp.com)
Telecom, mobility, and IT professionals have risen to the challenge and made WFH (work from home) a reality.
It happened quickly, there were hiccups, there were pleasant surprises, and the
global workforce is now settled in to a WFH routine. Now what?
The shift to WFH is not permanent and there will be waves of migration back to offices for many. That effort will require attention from the same technology professionals that made WFH work. Beyond those efforts, opportunities exist in every organization to improve processes, increase
CHRIS LEE
pumping is where a subscriber will call numbers in high-cost areas like South Dakota, Iowa, etc. The calls will then be made/redialed so that they are in use for as long as possible driving up the cost for the service provider, while the customer’s revenue remains flat as they are on an unlimited service. Don’t make unlimited
Stop Unwanted Robocalls
Unwanted robocalls have gone from a nuisance to a serious problem:
• There were 3.4 billion robocalls in April 2018—the biggest month ever.
• The Do-Not-Call list isn’t working.
• Perpetrators are neighbor-spoofing with fake caller IDs to trick
people into answering their robocalls.
• Robocalls are filling carrier networks, yet call completion rates are down because people aren’t answering their phone calls—higher costs, lower revenues.
Robocall Solutions
TransNexus software provides several methods of preventing robocalls from flooding your network and bothering your customers:
• Robocalling fraud triggers
• Targeted pumping triggers
• Reputation service
• Blacklisting to prevent neighbor-spoofing
• Customer-maintained blacklists
• Shield database of high-risk numbers
• Secure Telephone Identity (STI) using STIR/SHAKEN
For information about these robocall prevention capabilities, visit our website at bit.ly/robocall-prevention or email info@transnexus.com.
About TransNexus
TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. We have over 20 years' experience in providing telecom software for least-cost routing, billing support and prevention of telecom fraud and robocalls. For more information, visit our website at transnexus.com.