Page 5 - Telecom Reseller March April 2020

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Upgrade your Router
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Telecom Reseller 5 Voice QoS, Multi WAN Redundancy, Content Filter & Network Se
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million businesses in the United St for resell6e/1r9s/1o9 f9c:3o6nAMtact center solutions. PCI
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By Pat PatThteresboand, Dguiryescntoerveorf rest. They
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The Latest
The Latest Podcasts
COLWELL
PAGE 23Control Association (CFCA) conducts voice byChrisLee,CEO,Cloud By Pat Patterso
Organizational Design Determ
Telecom Management Success
RUFFIN
and unified communications companies
CHRIS
A
$28 Billion Dollar Problem
RESELLER.COM EDUcasts
PAGE 15 LEE Each year, the Communications Fraud
S
in
AgeSolutions(www.
D Services for Ava Telecom industry. For 2019, survey respondents –
h
es
Nortel Notefsraud loss surveys of the communications
cloudagesolutions.com)
including enterprises, service providers
ould Ask Itself
solution is based on call detail records
ud.
estimate, companies with
ianc
P
fully effective
ployeessuolsuetiaon tahvaetruasgees call setup info (i.e. SIP
services, “ranging from
being connected.
RSON cRonetdinuucesYonurp“aAgtet2ac1k›S›urface”
and
you
sh
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(CDRs) from completed calls, it won’t be
emand for cloud services co
PATTERSONsurge, driven by corporation - estimated that the cost of fraud was on
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The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com
the Cont
Don’t Let
Be Foole
Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
and own-voice detection technology
work seamlessly together to guarantee exceptional speech intelligibility with every call. Manage all calls and devices with ease with this award-winning DECT headset providing a flexible choice of wearing styles and an array of smart features to increase productivity.
www.sennheiser.com/sdw-5000
M
average 1.74%
of reveinuseos,ftowr aorverfl$e2x8ibility and sca how secure is the cloud? No surpri
predict security products and clou
ServicescofonrtiAnuvalylyacomeupwithwaystoexploit
security services will be a nearly $9
communications platforms and drive
by 2019.
fraudulent traffic. These events can
ud services continues to
be very costly forWenitehrprericsesn,tuhnigfihedprofile cyber-a
by corporations interested
companies like Sony and U.S. gove
communications providers, and service
xibility and scalability. But
providers — to the tune of $10,000 –
even years to come.
agencies, cloud security is in sharp
ud? No$2s5u0r,p0r0i0seo,vearnsahloyrstsperiods of time. They
As we said in August, the C-suit
ducts and cloud-based
can wipe out profit margins for months, or
cloud’s flexible OpEx model (often
be a nearly $9 billion market
a subscription-based cloud service
In this two part article, we provide
a checklist of thoetaclolnytgrorlass, prtohcesismesp, lications of ad
profile cyber-attacks at
and protections that enterprises, service
cloud. This can lead to well-founde and U.S. government
providers and carriers can take to minimize
well-founded) fears about the secu rity is inthsehraisrkps afoncducso.sts of fraud. For channel
ust, the C-suite likes the
solution. As a result, many large co
partners and MSPs these are key points to
investing in the private cloud, whil
know when evaluating potential solutions or
x model (often deployed as
advising custoumseros.f the public cloud.
d cloud service) but may not
Have an Effective Fraud Detection
lications of adopting the
Capability in Place
about the security of a cloud
According to one estimate, com
more than 1,000 employees use an
to well-Wfohuenthdeerdyo(uanudsenao3trdsoparty product or
of 1,154 cloud-based services, “ran
something developed in-house, you need
to detect problems before you are charged
many large companies are PATTERSON continue
for them — not afterward. If your current
ate cloud, while slowing their
I
C
calls that are legitimate is likely in the single
er key configuration: Restrict the number of concurrent calls that can be
digits. AnothT
MELENDEZ he PCI Security Standards C originated from one station. We have seen
oul
examples where upweasrtdasbolifs8h0edcaslltsrcicant gbueidelines f originated from one station simultaneously
by Will Melendez,
that accept credit card payme
using SIP Refer or Call Forwarding that can
Executive Vice Presidheonsttooff developments into motion lead to huge losses.
Global Sales at Voicet4hNaettutilize contact centers—and c Ensure User, Reseller and Customer
(www.voice4net.com)
l CHRIS LEE continues on page 7 enters—and consequently,
card-based payments, through onli compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
subject to PCI DSS (Data Security
o
dc
m
onsid
the Contact Ce
signaling data) to block bad calls from even
Don’t Let Your C
In practice, this means don’t onboard new
users or customers with all or even any international calling destinations enabled.
pliance in
Be Fooled into
A user or customer can always request that
act Center: Complacency
an international destination be added. If
fraud becomes a recurring issue, consider
requiring users to dial auth codes (PIN) to
Your Clients
ency
by Will Melende
complete calls to high-cost LD destinations.
Configure Your Communications
Platform to Limit Exposure
d into MELEN for long periods of time. We have seen
One suggestion: Don’t allow calls to continue
systems that allow calls to be in process for
upwards of 24 hours – 3 hours is a good
rule of thumb to cut calls as the % of 3-hour
for resellers of contact center soluti
Agreements Guard Against
“UnacceptabcloemUspeli”ance mandates are rigorous, y Standards Council has
Thoughnottecohmnicpallilaynfcraeucda,n“trbaeffidcebilitating,an
ct guidelines for companies
pumping” still occurs. One form of traffic
leniency being offered to violators. dit card payments, setting a
The extent of organizations that s into motion for industries
to PCI compliance is staggering. M
p
er
a
l
Executive Vice
Global Sales at
(www.voice4net
and voice communications, and ar