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AUGUST/SEPTEMBER 2015

06 15 Trends of 2015 –
Avaya Positioned Ovum sees enterprise
as a Leader in the
mobility management
Gartner Magic software market Midyear Review
PATTERSON
WHEARTY
KNIGHT
GANGA
MERCER
COLWELL
Quadrant for Uniied nearly quadrupling in
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Communications
four years

PATTERSON

By Pat Patterson, Director of
Services Marketing for Avaya
I
n October 2014, we assembled a team of ive
service experts led by Mike Runda, Senior
Vice President and President, Avaya Client
WebRTC Client
Services, and asked them to predict services-
related technology trends likely to emerge in
2015. Mike and the team came up with six key
communications services trends.
A browser-based, unified communications
Now, halfway through 2015, we’re taking a desktop experience that is part of the
look back at those predictions to see where we’ve
been and, most importantly, where we’re going.
Voice4Net WebRTC Framework Suite.
Check out which trends are emerging, which
trends have reached a key inlection point, and
which are the most (positively) disruptive:
The Voice4Net WebRTC Client is easy to
#1: The cloud takes shape.
deploy and use, and represents the most
Prediction: “he market is about ive calendar effective unified communication client
quarters into an eight-quarter transformation,
from a mindset that favored on premise, owned available today. It supports many
equipment, to one where executives think
platformsincluding Mitel, Avaya,
of cloud solutions irst as they consider new
and upgraded communications capabilities.
ShoreTel, along with numerous
he hosted cloud solution will need to drive a other SIP-based PBX
diferentiated support services experience in environments.
which users can click from within the application
to get timely help.”
Contact us today to
PATTERSON continues on page 8 ››
find out how this new technology can
The ROI of Quality
enhance the way your staff does business.

Audio in Uniied Learn how you can convert this opportunity into revenue

for your organization, by offering end-customer contact
Communications center experiences that are more customized, effective and

Environments
engaging thanks to the WebRTC-enabled solutions
produced by Voice4Net.

Download the Frost & Sullivan
white paper on WebRTC Best

WHEARTY
Practices Research and
Voice4Net WebRTC Client
By Bill Whearty, VP Sales and at www.voice4net.com/frost
Marketing, CC&O, Americas
for Sennheiser Electronic Corp.
(http://en-us.sennheiser.com)
B
usinesses pour a sizable investment into
their telephony systems and telecom
resellers and dealers want to proit from
those opportunities. Dealers are under pressure
to compete, and are typically motivated to cut
costs on their systems to capture the sale. Sadly,
this oten leads to less-than-adequate choices
when ordering headsets, even for sophisticated (214) 237-7600 www.voice4net.com
uniied communications environments.

MARK continues on page 8 ››

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