Page 6 - SkypeBuzz Q4 2016

6 SkypeBuzz by Telecom Reseller
4th Quarter 2016
Anywhere365 Universal Contact Center receives Microsoft Skype for Business 2015 certi cation
IR Launches First Microsoft Certi ed Network Readiness Assessment Solution for Skype for Business Online
Prognosis UC Assessor eases migration to Skype for Business Online
ATLANTA - IR, the leading global provider of experience management solutions for uni ed communications and contact centers, has announced
the general availability of the IR Prognosis UC Assessor, a new network assessment solution optimized for Microsoft Skype for Business Online in O ce 365. Prognosis UC Assessor is also the rst network assessment solution certi ed by Microsoft for Skype for Business Online as part of the IT Pro Tools Partner Program. This tool can be used in conjunction with the new Skype Operations Framework.
Network quality and connectivity
to the cloud is critical when planning
and implementing a modern Skype for Business deployment leveraging the O ce 365 cloud. Prognosis UC Assessor helps ensure a positive user experience of voice, video, and application sharing across the LAN/WAN and all the way up to Skype for Business Online in O ce 365, before users are migrated to the new UC solution. UC Assessor will identify network quality and performance
levels according to Skype for Business minimum requirements, and will help troubleshoot and remediate identi ed problem areas across the entire network path.
Because it is a software-based solution without the need for network probes, Prognosis UC Assessor deployment is fast, generating insights from multiple sites across your environment within minutes after installation.
Earlier this year IR was named as a
Gartner Cool Vendor for its innovative and unique method to deliver visibility speci cally into Microsoft Skype for Business voice calls, with readiness to provide the same insight for Microsoft Skype for Business Online.
“Empowering employees with the latest advancements in UC technology is a key step in the digital transformation of a business, but a di cult UC deployment can get in the way of successful user adoption,” said Darc Rasmussen, Managing Director and Chief Executive O cer, IR. “When Prognosis UC
Assessor is used throughout planning, deployment, migration, and ongoing operations, it provides a comprehensive, integrated, end-to-end assessment and troubleshooting solution for customers migrating to Skype for Business cloud, hybrid, and on-premises. This ensures a clear pathway to maximize the bene ts that game-changing communication
and collaboration tools like Skype for Business can provide to an organization.”
Prognosis UC Assessor is available
in two versions, Essentials edition for assessment and testing of the current and expected network performance; and Advanced edition for network troubleshooting and analysis of identi ed problem areas, as well as site- to-site testing for premises and hybrid deployment models.
Prognosis UC Assessor is now available through select authorized IR partners. Interested partners and customers are encouraged to contact IR about the Skype for Business network readiness assessment solution at www.ir.com/ skype-for-business-assessment. n
Workstreampeople’s integrated platform is the next generation Contact Center and Enterprise Dialogue Management for Microso Skype for Business. A modern kind of ERP for Real-time Communications Management.
Rotterdam - Anywhere365 Dialogue Management platform has quali ed and certi ed for Microso Skype for Business. e native integrated platform for Enterprise Contact Center, Manager/Assistant, customer engagement solutions and advanced communication features for all departments within enterprises has passed all the required tests (with a unique 100% score) to become a quali ed contact center solution for Microso Skype for Business.
e Microso Skype for Business Independent So ware Vendor (ISV) quali cation program
is designed to help ensure that quali ed applications from Microso Partners meet customer expectations for speci c scenarios. Applying third party testing, the program de nes speci c requirements for interoperability with Skype for Business Server, installation, set-up and con guration, documentation, and support.
Anywhere365 Universal Contact Center has been tested on hundreds of cases, focusing on implementation, high availability, scalability, documentation, functionality and native integration with the Microso Skype for Business platform. e platform successfully passed 100% of all test scenarios.
“We are very proud that our solution has quali ed for Microso Skype for Business. is is an acknowledgement of our investments in the creation of an innovative, highly scalable and complementary Universal Contact Center Platform for Microso Skype for Business”, says Gijs Geurts, Managing Director of so ware
AudioCodes Introduces 450HD Executive IP Phone for Skype for Business
New model joins AudioCodes’ 400HD IP phone portfolio (405HD, 420HD, 430HD, 440HD) and supports high de nition voice quality performance with a rich productivity feature set LOD, Israel -
HIGHLIGHTS
l 450HD o ers a large 5’’ color touch high resolution screen with intuitive touch oriented user interface design
l Supports conferencing and multi-call management, contacts’ photos display and more
l Delivers high de nition call quality with SILK voice coder support
l USB headset support and 2 GbE interfaces
Part of the AudioCodes Managed IP Phone solution for e cient IT operations
l 450HD is expected to start Skype for Business Certi cation in 2016
DETAILS
AudioCodes (NASDAQ: AUDC), a leading provider of voice networking solutions that enable enterprises and service providers
to transition to all-IP voice networks, has announced its 450HD IP phone model, designed
development specialist Workstreampeople. “Our 372 global customers show that we o er a powerful, value driven platform that is industry- proven for the business enterprise.
We have developed the Anywhere365 Universal Contact Center with a unique philosophy in mind. We believe that everyone is a contact center or can be part of it, without expensive user-based licenses.
Everything is focused on enabling e cient and productive dialogues between people, between companies and their customers, and within groups of people, while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns.”
As an on-premise integrated work management solution, Anywhere365 is able to seamlessly manage all dialogues that originate via email, chat, webchat, voice, web forms and more. Anywhere365 is integrated with Microso SharePoint, O ce365 and Skype Users, and can easily be connected to the existing IT systems and databases, such as CRM and ERP, to create intelligent dialogue management capabilities. ere are over 30 standardized connectors available to leverage your existing back o ce infrastructure. Anywhere365 is also road-map ready for future cloud capabilities of Microso O ce 365.
“We are pleased to see Workstreampeople certify their Anywhere365 Uni ed Contact Center for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Product Manager for Skype for Business. n
More at https://www.workstreampeople.com/
especially for use within uni ed communications environments, including Skype for Business Online. Boasting a large ve inch, color touch screen, the 450HD IP phone delivers high de nition voice quality, along with a highly intuitive user interface design and extensive uni ed communications functionality.
e 450HD provides built-in support for the industry’s leading voice codecs, including SILK, to o er high voice quality even under
Along with the other members of the AudioCodes
400HD IP phone family, it can be deployed as part of a fully managed IP phone solution
poor network conditions. Along with the other members of the AudioCodes 400HD IP phone family, it can be deployed as part of a fully managed IP phone solution, with centralized device life-cycle management courtesy of AudioCodes IP phone management utilities.
“ is new addition to the 400HD family further enhances AudioCodes’ o ering of high productivity IP Phones,” commented Nimrode Borovsky, AudioCodes’ Vice President of Marketing. “ e 450HD executive IP phone model is another important stage in the evolution of AudioCodes’ One Voice portfolio of products and services designed to deliver successful deployments of enterprise voice within Skype for Business environments.” n
More at http://www.audiocodes.com/
Microsoft Certi es Unimax as a Skype for Business IT Pro Tools Partner
Unimax’s 2nd Nature Skype for Business Server Migration, Provisioning and Management Product Receives Microso IT Pro Tools Certi cation
MINNEAPOLIS, MN - Unimax®, a leading provider of Uni ed Communications Management So ware, has announced that it has achieved certi cation as a Microso IT Pro Tools Partner for its 2nd Nature® UC migration and management product.
is latest certi cation is in the area of User and Policy Provisioning, builds on Unimax’s existing Microso Communications Competency Certi cation and strengthens the company’s ability to o er migration and management tools to Skype for Business partners and customers.
e IT Pro Tools program is designed to empower IT professionals with partner solutions that are compatible with and enhance the Skype for Business tool experience. IT Pro Tools certi ed partners and solutions make it easier to deploy and manage Skype for Business.
“Unimax’s certi cation as an IT Pro Tools Partner represents a signi cant opportunity for Microso ’s Skype for Business partners and customers,” said Phil Moen, Unimax President and CEO.
“Our IT Pro Tools certi cation will enable these partners and customers with the ability to leverage our 25 plus years of communications system management experience while realizing
measurable operational e ciencies. For example, Unimax’s 2nd Nature product enables telecommunications and UC teams to unify their related voice systems (e.g. Skype for Business, Avaya, Cisco, Legacy Nortel, AVST and others) with a single pane of glass administration interface. 2nd Nature also provides powerful migration capabilities.
Organizations moving from legacy telecom and voice systems to Skype for Business can signi cantly reduce the risk, expense and complexity of their migration project with 2nd Nature. 2nd Nature also o ers advanced functionality for provisioning (including automated provisioning), Phone number and DID management (without spreadsheets or scripts) and much more.”
“We would like to welcome Unimax and 2nd Nature to the IT Pro Tools Program,” said Siunie Sutjahjo, Microso Senior Product Manager
for Skype for Business. “Adding Unimax to
the exclusive group of IT Pro Tools partners
will greatly bene t our Skype for Business
server partners and customers. Unimax’s 2nd Nature product will greatly reduce the overhead associated with provisioning and migrating to on premise Skype for Business and provide a full- featured set of tools for ongoing provisioning and management.” n
To learn more, visit www.SkypeForBusiness Management.com and www.unimax.com.