Page 7 - SkypeBuzz Q4 2016

4th Quarter 2016
SkypeBuzz by Telecom Reseller 7
SoftwareONE Taps Enghouse Interactive Communications Center for Microsoft Skype for Business Contact Center ...continued from page 5
opportunities this partnership creates for So wareONE to provide customers with
a premier contact center solution to help realize maximum returns from their Skype for Business investments.”
Earlier this year, So wareONE acquired House of Lync, a Microso Neptune partner, to expand and support client demand for Microso ’s Skype for Business. Integrating House of Lync’s industry-leading voice service o erings into So wareONE’s technology and managed services portfolio o ered immediate scalability of Microso ’s Skype for Business and related services to
its clients, extending the opportunity to adopt next-generation Microso Uni ed Communications solutions.
“So wareONE is an elite solutions provider whose success as a Microso Partner is marked by numerous awards recognizing
its commitment to operational excellence,” said Ernie Wallerstein, president, Americas, Enghouse Interactive. “We are honored to work with a team whose vision and roadmap aligns with Enghouse Interactive.”
Enghouse Interactive will showcase its new Attendant Console for Skype for Business Cloud PBX in James Skay’s Skype for Business session at Microso Ignite on Friday, September 30th at 9am.
About So wareONE – Privately owned since 1985, So wareONE is rede ning the so ware management and IT solutions landscape. Since becoming the global leader in So ware Asset Management (SAM), So wareONE has been revolutionizing
the industry with its intelligent so ware management platform (PyraCloud) and
its So ware Portfolio Management (SPM) services.
PyraCloud delivers the visibility, elasticity, and control needed to maximize so ware investments while SPM minimizes compliance risk and optimizes the underlying IT infrastructure. ■
Learn more at www.enghouseinteractive.com.
Wazzio and Tech Data Canada Division Strategically Align with CallTower to Deliver a Complete O ce 365 Phone System
Smartsheet Announces Microsoft Skype for Business Integration
Williams, NBCUniversal. “By having real- time collaboration and messaging tools that seamlessly work together, our teams can be even more productive and ensure the multiple projects being managed at various stages of production can stay on-track.”
In addition to Skype for Business, Smartsheet customers can take advantage of high-value data integrations with nearly 60 third-party cloud apps including Dropbox, Box, JIRA, DocuSign, Microsoft O ce 365, Salesforce and Google Apps for Work.
“This integration with Skype for Business is yet another example of how Smartsheet is integrating with Microsoft technologies to create an enhanced productivity experience that is familiar, seamless and helps teams and individuals work better,” said Rob Howard, director of O ce ecosystem, Microsoft Corp.
To learn more about the Skype for Business integration and other ways Smartsheet and Microsoft work together, visit http://www.smartsheet.com/ microsoft.
Smartsheet’s latest enhancement brings work management and automation together with enterprise-class communication
BELLEVUE, WASH. - Smartsheet,
the world’s leading SaaS platform for managing and automating collaborative work, has announced an integration
with Microsoft Skype for Business. Smartsheet’s latest o ering, available in December, will help deliver a seamless work experience for Smartsheet users by bringing enterprise-class communication directly into the Smartsheet platform.
“Delivering the uni ed Skype for Business and Smartsheet experience, provides joint O ce 365 and Smartsheet customers a ‘greater than the sum of
its parts’ value and convenience,” said Mark Mader, CEO of Smartsheet. “We’re excited about what the Skype for Business integration represents in combining best
in class messaging and collaborative work platforms. Feedback from previews with enterprise customers has been overwhelmingly positive.”
Through the Microsoft Skype for Business integration, Smartsheet
users will be able to display a team member’s Skype availability from within the Smartsheet app, and can decide whether to initiate a secure conversation through voice, video, instant message (IM), or email if the team member isn’t immediately available. Additionally,
the integration enables IM chat logs to be saved directly to Smartsheet so discussions can be retained rand searched.
“Microsoft and Smartsheet coming together will be a tremendous asset in helping us empower the teams charged with creating the best content for our viewers around the world,” said Charles
Comprehensive uni ed communications and collaboration with Skype for Business.
SOUTH JORDAN, UTAH - Wazzio, a one- stop-shop e-store, with a technology services catalog that simpli es the complex world of sourcing and purchasing services, and Tech Data, one of the largest technology distributors in the World, has joined forces with CallTower to provide a comprehensive uni ed business communication and collaboration platform to users.
is union strategically positions Wazzio, Tech Data and CallTower to provide Tech Data Canada partners, resellers, and their customers access to voice enabled Skype for Business.
CallTower and Wazzio are committed to supporting Tech Data with all pre-sales, implementation, and post-sales support. As
recognized experts in the collaboration and UC space, CallTower and Wazzio deliver best in class customer support ensuring that Tech Data clients will continue to receive the highest level of service.
According to Wazzio Founder and CEO, Cher Grant, “ e strategic partnership with CallTower provides a true Enterprise class voice enablement solution with unlimited long distance to our valued customers. CallTower has embraced the evolution of telecom and IT with cost-e ective and scalable business communication tools that seamlessly transform the way that business is done.”
“We are excited about this strategic partnership with Wazzio,” said Irene Buchan, Director, Marketing and Product Management, Tech Data Canada. “ is bundled solution will enable
solution providers to solve some of the challenges of their end customers and accelerate their cloud business. Wazzio products are currently available on the Tech Data Cloud Solutions Store, which enables solution providers to o er and scale cloud and subscription services with ease”
“Seamlessly integrating voice into O ce 365 leverages the cost of the existing license while enabling employees to be more productive,” said Tom Sullivan, CallTower VP of Sales. “In today’s highly competitive business market, pro cient communications are vital to business success.
e partnership with Wazzio enables CallTower to expand our North American reach. We are looking forward to a strong partnership for many years to come.” ■
More at http://www.calltower.com/ , http:// techdata.com/ and http://wazzio.com/
focus for us,” said AVST CTO Tom Mini e. “We continue to identify new technology that bene ts our customers and aids in their adoption of Uni ed Communications.”
Over the years, AVST has distinguished
itself within Microso ’s partner ecosystem by achieving top-tier status, delivering best-of- breed enterprise-class Uni ed Communications (UC) solutions that enhance and augment Skype for Business. AVST has been awarded Gold Communications Competency for Skype for Business environments. ■
For more information about AVST’s advanced UC capabilities that complement Skype for Business, visit www.avst.com/skypeforbusiness.
For more information on AudioCodes, visit www. audiocodes.com.
AVST Partners With AudioCodes to Enhance Enterprise Adoption of Skype for Business
FOOTHILL RANCH, CA - Applied Voice & Speech Technologies, Inc. (AVST) has announced a technology partnership with AudioCodes - a leading provider of voice networking solutions.
e new partnership was formed to seamlessly integrate CX-E with AudioCodes’ CloudBondTM 365 and SmartTAP. e combined solutions enhance CX-E’s Skype for Business o erings and build on AVST’s growing ecosystem of technology partnerships.
AudioCodes’ CloudBond 365 is the next-
generation solution in their One Voice for Skype for Business suite of products that integrates with Skype for Business deployments, facilitating full capabilities and smooth migration of users from on-premise Lync, Skype for Business Server or legacy PBX deployments to Microso ’s Cloud PBX.
CloudBond 365 is now certi ed to work
with all CX-E applications including speech- enabled automated attendant, IVR, secure voice messaging, uni ed messaging, mobile client, personal assistant, and informal call center to
augment Skype for Business deployments. SmartTAP is AudioCodes’ Skype for Business
recording solution that can be deployed across the enterprise to record all types of Skype for Business calls. With the certi cation, SmartTAP is now compatible with AVST’s TeamQ®, a cost-e ective informal call center solution. Now, TeamQ users can easily record customer conversations while on Skype for Business calls to meet compliance requirements.
“Helping AVST customers get the most out of their Skype for Business deployments is a
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