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PAGE 15 Dec/Jan 2019
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LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
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HENDRICKS
WHAT IS VOIP?
I could insert a pretty technical definition here, but let’s go with a simpler one. VoIP
is an acronym for Voice Over IP. Instead
of calls traveling along analog phone lines, like with traditional phone service, VoIP technology converts calls into data packets that are transported along the internet. You’re essentially using the internet to make a phone call instead of a regular phone line plugged into the wall.
HENDRICKS continuesonpage 4 ››
Voice is Still the “Killer App” and Here’s Why
ISACKS
by Kevin Isacks, Vice President of Software as a Service Solutions, Ribbon Communications (www.
W ribboncommunications.com)
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e’ve been on an uphill trajectory with Voice-over-IP (VoIP) since the 1990s, and as the
industry continues to improve the quality, predictability and economics of packetized voice sessions, there is no end in sight when it comes to growth.
ISACKS continuesonpage 6 ››
Sercvloic
by Drew Hendricks drewahendricks@gmail.com
itnfov
Are you happy with the way your legacy phone system is handling your customers’ calls? How about the way it’s treating your call center team? If your old phone system can’t keep up with the needs of your business, check out what a VoIP system can do for you.
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