Page 5 - Telecom Reseller June July 2019
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 June/July 2019 Launches New
Telecom Reseller 5
                     Built in-house by VoIP’s foremost experts on serverless architecture, cloud-based UCaaS platform runs
on all Mac and Windows computers and will integrate HD Voice, video collaboration, team messaging, one- click conferencing, call recording, IVR and other business communications
NEWARK, NJ - has introduced a completely overhauled version of its Communicator softphone, an application for users to easily manage all channels of business communications directly from any Windows or Mac desktop computer or laptop.
For small and medium-sized businesses (SMBs), Communicator’s user-centric design provides unfettered visibility to inboxes, address books, call logs, and the industry’s best cloud-based business phone system every time they turn
on their computer. The redesigned softphone is free for customers.
”Phone.Com Communicator is purpose-built for agility and can transform any desktop into a feature- rich, web-based phone that is as powerful as it is easy-to-use,” said
West Telecom Services Expands Flowroute Solution to Deliver International Coverage of Cloud- based, Local and Toll- free Numbers
Optimizing West Telecom’s renowned solutions, Flowroute’s Network of Networks is now providing extensive coverage in over 160 countries
OMAHA, NE - West Corporation (“West” or the “Company”), a global leader in technology-enabled services, has announced the international expansion of its Flowroute software-centric carrier capabilities. The Flowroute solution now delivers the most comprehensive availability of international telephone numbers, including cloud-based, local and toll-free inbound numbers, in over 160 countries around the world. Currently, no other company offers this extensive library of available international inbound and toll-free numbers. The Flowroute solution is being showcased at International
Alon Cohen, EVP and CTO, ”Streamlined design simplifies how users make and receive phone calls from any number, view voicemails and transcriptions, recent calls list, contacts, and dial-back options.”
Serverless architecture, on which the new Communicator is built, is inherently scalable, secure and ensures that cloud-based business phone systems are not only highly- available, but also operate at peak performance levels while consuming minimal resources.
For’s more than 30,000 business customers across the United States and Canada, Communicator will provide mobility, flexibility and eliminate the need to purchase capital expenditures like costly desktop phones.
The brand is synonymous with innovation, which not only reflects year-over-year growth for nine straight years, but also executive leadership’s persona. Having founded the company that made the first ever VoIP phone call, Cohen’s expertise with internet-based telephony is unrivaled.
”Unlike our previous softphone, which was based on a third-party
product, developed the new Communicator in-house to serve as a platform for ongoing innovation. Today’s launch is a major milestone in Phone. com’s multi-phased strategic roadmap for a new, streamlined Communication tool that will integrate and allow seamless connectivity from any device or platform, including iOS and Android. Among the additional updates to be announced over the following months are advanced messaging, video meeting rooms (VMRs) and more,” added Cohen.
Investments in advanced cloud infrastructure and next-generation ”compute services” like AWS Lambda validate’s commitment to empowering small businesses with the advanced communications technology they need to adapt, evolve and compete
for driving innovation, bringing programmability to their offering, and offer over 50 customizable features and integrations.”
For small businesses, entrepreneurs and innovative enterprises, Phone.
com is a comprehensive cloud-
based business phone system that offers enterprise-grade, omnichannel unified communications and collaboration (UCaaS) services without requiring any contract.’s award-winning UCaaS platform includes HD voice, video conferencing, team messaging, collaboration, follow-me, CRM integration, IVR, queues, fax, audio conferencing and many other contact features.
”Digital transformation is no longer an abstract concept to be considered
 When it comes to supporting SMBs, does this (adaptability) better than pretty much any hosted provider
with large corporations. AWS Lambda allows developers to leverage Phone. com’s set of lightweight APIs to extend UC services into third-party portals, middleware and CRM platforms, and provides the flexibility to create custom integrations for specific workflows.
“When it comes to supporting SMBs, does this (adaptability) better than pretty much any hosted provider I know of,” said Jon Arnold, an award-winning, tenured enterprise communications analyst.
”Riding with AWS, scale isn’t a problem, and with their team of developers, they can quickly bring new features to market. Phone. com has embraced the API model
and dealt with by future generations, but a present-day reality,” said Ari Rabban, CEO, ”Business communications must be flexible, scalable and mobile for businesses to be agile, defined as the ability to adapt without sacrificing productivity. The world is changing, as is the way people work. Communicator keeps today’s workforce connected without being tied to a single desk or location. Users will be more accessible, more responsive, and more productive than ever before.”
For additional information
on Communicator or to secure your Business Associate Agreement, please visit n
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