Page 20 - TelecomReseller OctNov 2017

20 Telecom Reseller
October/November 2017
3CLogic Promoted to ServiceNow® Silver Technology Partner
Edgewater Networks and Polycom Employ Two- Way Active Measurement Protocol for Enhanced UC Analytics
Global provider of integrated call center solutions recognized for continued growth and contributions to ServiceNow customers and PartnerNow® platform
ROCKVILLE, MD - 3CLogic, a leading provider of cloud call center so ware for the enterprise market, has announced its recent promotion to Silver Technology Partner status for ServiceNow. e recognition is based on the company’s continued performance and growing adoption for it’s certi ed CTI and complete contact center integration with ServiceNow’s various platforms, including IT Service Management (ITSM), HR, and Customer Service Management (CSM). e latest recognition ranks 3CLogic among the rst to achieve the elevated status as ServiceNow’s Store and PartnerNow platform continue to gather more speed.
“We are extremely proud of the elevation in status,” explains 3CLogic’s CEO Denis Seynhaeve. “It serves as a direct re ection of the increased market awareness for 3CLogic’s voice solution and it’s ability to enhances
customer relationships and agent productivity, while validating our continued commitment to weave voice into the fabric of ServiceNow’s architecture to provide clients with a truly integrated CTI o ering.”
With Global 2000 rms among it latest set
of clients, 3CLogic has enjoyed increasing demand for its Amazon® Web Services-based (AWS) o ering with active deployments on
four continents. More importantly, its ability
to o er either a pure or hybrid cloud option
for organizations still tethered to legacy or on-premise systems (ie: Cisco, Avaya, etc.) has simpli ed the migration path to cloud for many. In the meantime, the company continues to enhance it full suite of contact center features and functionality, including IVR, ACD, CTI, skills- based routing, integration with Amazon Lex® and Polly®, and much more to help drive enhanced agent performance and overall operational visibility.
For more information, visit www.3clogic. com. ■
San Jose, CA - Edgewater Networks, Inc., the leader in Network Edge Orchestration, in partnership with Polycom, Inc., a technology innovator for e ective and productive communications and collaborations across geographically dispersed workforces, have completed interoperability
testing of the Two-Way Active Measurement Protocol (TWAMP) and will now o er it as part
of the Network Edge Orchestration platform and Uni ed Communications (UC) Endpoint so ware, respectively.
As part of the UC Multi-Level Intelligence Solution announced earlier this year, the UC Analytics enhancement measures round-trip network performance between any two devices that support the TWAMP protocol. TWAMP equips service providers with actionable intelligence through key performance indicators such as jitter, latency, and packet loss. By adding time stamps to endpoint measurements, greater
EDGEWATERcontinuesonpage 21 ››
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