Page 18 - TelecomReseller OctNov 2017

18 Telecom Reseller
EB360 Cloud Contact Center Delivers Carrier-Grade, as-a-service Solution Through its Network of Channel Partners across North America
October/November 2017
Based on the Enghouse Interactive CCSP platform, EarthBend’s omni-channel CCaaS o ering reduces customer onboarding time and provides OPEX pricing with single point of contact for support
PHOENIX, AZ - Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center so ware and services, has reported on the success of EB360 Cloud Contact Center, which is based on Enghouse Interactive’s Contact Center: Service Provider (CCSP).
EB360 is a new division of EarthBend,
LLC, and the brainchild of forward-thinking executives on a mission to provide white-labeled, cloud-based solutions that are quick and easy- to-deploy, both directly and through a Value Added Reseller (VAR) network. Leadership selected CCSP, a multi-tenant platform, for its unique ability to support EB360’s dual approach go-to-market strategy of delivering contact center as-a-service (CCaaS) to both channel partners and direct customers.
As detailed in a recent case study, CCSP
has delivered signi cant, quanti able returns. Using CCSP’s Provisioning Portal, a self-service administration tool for tenant provisioning and
management, EB360 has reduced the time to onboard new customers from an average of 6-8 hours, to 45 minutes per tenant, resulting in signi cant cost savings for EB360, its partners and end-users.
“By partnering with Enghouse Interactive, we are able to execute a multi-tiered go-to-market strategy,” said EarthBend President and CEO, Rob Beyer. “CCSP’s robust functionality and platform exibility distinguishes EB360 Cloud Contact Center as a solution that caters to
small and mid-sized businesses, and meets an increasing demand for a ordable, scalable, omni- channel contact center.
“Our contact center needs vary based on
the demand of our customers,” said Drew
Sears, Contact Center Manager at PharmMD. “EarthBend’s Cloud Contact Center provides the exibility we need to scale up or down based on our business needs and sta ng requirements.”
EB360 virtualizes the contact center without depending on infrastructure deployed on-site or requiring third-party public infrastructure, o ering a single point of contact for customer support. Hosted in its so ware-de ned data centers (SDDC), EB360 Cloud Contact Center
brings the bene t of business continuity, characterized by the resilience, performance, and e ciency expected of a tier-1 cloud service.
“EarthBend has established a well-deserved reputation as one of the industry’s most respected solutions providers, which is clearly re ected
in EB360’s customer- rst approach,” said Jacki Tessmer, Vice President for Service Provider
and Cloud Strategy, Enghouse Interactive. “It
is a privilege to partner with an organization
that is dedicated to innovation and customer experience.”
“With Enghouse Interactive behind us, we are answering the call from organizations that need agility, reliability, and the a ordability and exibility of as-a-service consumption and subscription-based pricing,” added Beyer. “Businesses can now focus on their customers’ experience and not on upfront capital expenditures nor the complexity of operating on-premises, legacy infrastructure and contact center technology.”
Access to the full case study is available on the Enghouse Interactive website.
More at www.enghouseinteractive.com and http://www.earthbend.com. ■
CallCabinet
Announces Multi-
language Support
& Expands Global
Reach for Atmos
BOCA RATON, FL - CallCabinet, a global provider of cloud based, compliant call recording and interaction management solutions, has announced the release of multi- language support for its popular Atmos cloud based compliant recording solution.
With multi-language support, CallCabinet customers can now utilize the Atmos User Interface in any language, which is attractive for multinational customers with regional requirements. In addition, CallCabinet
has expanded its global cloud footprint by an additional 20 regional data centers, to assist customers meet data compliance, data sovereignty and statutory regulations.
“With the addition of multi-language support in Atmos combined with our global footprint, our customers can take advantage of our unique subscription-based call recording and interaction management tools, no matter the geography,” states Ryan Kahan, CEO at CallCabinet Corporation.
CallCabinet’s unique Atmos business model enables telcos and carriers to o er a “pay as you go” monthly subscription to their customers, ensuring their clients have exibility to control
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Partnership gives customers more options for coupling Voxbone’s phone numbers and cloud- based recording capabilities with cutting-edge speech analytics
SAN FRANCISCO, CA - Voxbone, the Communications as a Service (CaaS) provider that supports both giants and growing enterprises with voice and messaging services in the cloud and via API, has announced that it has formed a strategic partnership with leading speech-processing company Gridspace.
is collaboration will integrate Gridspace’s AI capabilities to complement Voxbone’s already robust voice analytics services (Voxbone.ai). With this expanded o ering, customers will
be able to automatically record conversations and receive real-time transcriptions/analytics from interactions made in contact centers, conferencing and other venues for spoken business communications. Such insights include identifying missed opportunities during sales calls, optimizing customer satisfaction and discovering trends among top-performing teams or employees.
“Our collaboration with Voxbone will open up a world of opportunities for businesses looking to turn daily conversations into more valuable data,” said Evan MacMillan, Founder & CEO of Gridspace. “Using APIs from both of our companies will allow customers to automate recording, analyze conversations and optimize interactions within contact centers, on conference calls and across many other conversations.”
“AI is quickly becoming a vital part of business communication processes,” said Itay Rosenfeld, CEO of Voxbone. “ e partnership with Gridspace came as a direct result of
our desire to enable and further simplify communications for our customers. rough this expanded o ering, our users can now extract data from voice conversations and tap into quantitative insights from interactions that may have otherwise gone undocumented.”
Gridspace joins a list of partners (VoiceBase, CallMiner, Google Talk) that provide external analytics processing using Voxbone’s cloud- based call recording. A demo of the service is available at Voxbone.ai.
ABOUT VOXBONE
Voxbone makes it unbelievably simple to set up and manage global business communications. Our on-demand virtual numbers and SMS services allow businesses to extend their reach into over 9,000 area codes in 60+ countries–
at the touch of a button. Voxbone’s happy customers include: Skype, Zoom, 8×8, Dialpad, CaféX, Orange Business Services, foodpanda, Deutsche Telekom, Telefónica, InContact
and Serenova. Check out our website at www. voxbone.com.
ABOUT GRIDSPACE
Gridspace was formed as a collaboration between SRI Speech Labs, the lab behind Siri, and a multidisciplinary team of designers and engineers. e company’s so ware enbles businesses to analyze their mission-critical voice communications. e company is backed by top investors including Bloomberg Beta, Wells Fargo Accelerator, Stanford University, the former COO of Facebook, CTO of Oracle, founding CTO of Yammer, and COO of Business Objects, among others. Gridspace is based in Los Angeles and San Francisco. ■
Voxbone Teams up with Gridspace to Integrate AI And Enhance Insights Gained from Business Communications
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