Page 15 - Telecom Reseller March-April 2017

Telecom Management Inventory: The Real Deal
Telecom Reseller 15
March/April 2017
nventory has been and continues to be COLWELL single source of information.
the foundation for e ective telecom Mobility, cloud services and everything-as- management. e volume of telecom a-service have contributed to scope expansion.
components and use cases for inventory data by Timothy C. Colwell, SVP In today’s telecom environment, the sheer are evolving, though. Ef ciency First® Adoption – volume of vendors and variety of services
but maintaining a single inventory is o en challenging.
ere are too many sources of data and
too many service and application owners to establish and maintain a single source of truth.
e next generation of telecom inventory
is one in which multiple inventories become source for consolidated reporting, visualization and business analytics tools. As such, data integrity for each telecom inventory is vital to valid reporting.
As telecom management evolves and the scope of circuits, services, applications and equipment expand, the approach to managing inventory must change.
It’s unlikely that a single business system in any organization will house and maintain all of the telecom data organizations require to manage inventory, so using data from multiple sources to establish inventory visibility is becoming a necessity. l
Inventory began as a collection of traditional telecom circuits and services and was used primarily to reconcile monthly invoice charges. An organization must know what they have and what is billing to manage the environment.
is use case is still fundamental to telecom
AOTMP (www.aotmp.com)
management; however, the scope of services, applications and equipment that comprise the telecom estate is expanding, which adds to the complexity of aggregating telecom data into a
organizations consume have caused many to consider inventory not as a single source of truth, but as an aggregation of many sources of service, asset and billing data truth that must be aggregated.
u
.
n
a
u
t
h
o
o
r
r
i
i
z
z
e
e
d
c
d
c
o
o
n
n
t
t
e
e
n
n
t
f
t
f
r
r
o
o
m
d
m
d
e
e
g
g
r
r
a
a
Inventory enables organizations to manage services, vendors, charges, budget and users,
Ask the Telecom Pro - April 2017
Q: My carrier’s account
team is not meeting their commitments. I have escalated and the results are the same. What can I do?
A: When you have exhausted
the standard and documented escalation paths and have not received satisfactory results, contact the carrier’s executive o ces and le a complaint. Contact information for corporate executive o ces may be found on a carrier’s web sites or you can call the general support phone number and ask for the executive o ces or o ce of the president to le a formal complaint.
Q: Should I have quarterly business reviews with all of my telecom vendors?
A: Quarterly business reviews should be performed with all vendors considered to be strategic vendors. A bi-annual review or annual review may su ce for other vendors. The interval for vendor business reviews really depends
on the value of the relationship to your organization. If the vendor provides critical services and takes a large portion of your annual budget, then meeting more frequently is advised to manage the relationship.s customers.
Upgrade your Router!
Voice QoS, Multi WAN Redundancy, Content Filter and Network Security
Your company uses the Internet for everything. DrayTek routers combine two or more Internet links to create a faster and more secure Internet. Content Filtering prevents loss of productivity and
Vigor 2925n
u
WAN 1 WAN 2
WAN 3
n
a
u
t
h
d
d
i
i
n
n
g
b
g
b
a
a
n
n
d
d
w
w
i
i
d
d
t
t
h
Dual-WAN QoS
Firewall
IPv6 Ready Network VPN Management
Content Filtering
TR
TELECOM RESELLER .COM
. Faster data
. Better voice
. Redundant Internet and more security
Business Continuity
h
.
ADVERTISING Call: 360 260-9708 • Toll Free: 800 667-8965
Web:
telecomreseller. com/category/ in-print/telecom reseller/
Learn more at www.DrayTekUSA.com www.abptech.com | sales@abptech.com | 972.831.1600