Page 7 - Teams Q2 2020

2nd Quarter 2020
TeamsREPORT by Telecom Reseller 7
Vodia implements Microsoft Teams integration for its PBX.
SkySwitch, TeamMate Technology Begin Microsoft Teams Integration
Additional Collaboration and Communications Capabilities Built for Business
Tampa, FL - SkySwitch resellers will soon be able to make Microsoft Teams interoperable with the SkySwitch cloud voice platform, expanding the functionality and capabilities of both cloud-based services. The integration, made possible via a collaboration
with TeamMate Technology, provides customers access to essential Microsoft services, including advanced workflow functionality from Office 365, and seamlessly uses the Microsoft Teams’ softphone with the full range of SkySwitch cloud voice services.
With the TeamMate Technology’s TeamMate Connector, SkySwitch Resellers are able to extend SkySwitch’s cloud voice platform to its their customers within Microsoft Teams.
The beta is available now. Resellers interested in joining the beta should apply using this form.
“The Teams’ calling features work just like any other telephone on the SkySwitch platform, maintaining rules, queues, voicemail and settings of each user. The combination of Microsoft Teams, SkySwitch and TeamMate Technologies enables users to place and receive calls over wired or wireless broadband connections via the Teams soft client running on a mobile device, tablet or desktop machine,” said SkySwitch founder and President, Eric Hernaez.
Microsoft Teams is seeing rapid adoption by businesses and enterprises all over the world, with a recent 37 percent spike in daily users, reaching up to now 44M daily active users. Additionally, with 50M Skype for Business users also needing to transition to cloud-based Unified Communications, as well as significant organic growth, Teams is rapidly making a strategic impact for many service providers, resellers and MSPs.
“Over the past 18 months, Microsoft has opened Teams to integrate with the existing phone systems’ business use today,” said TeamMate Technology founder, Micah Singer. “They did this first with the introduction of Direct Routing, allowing businesses to connect via SIP to the PSTN easily. The integration means that businesses don’t have to decide between the phone system they like and the Team Collaboration/UC tools they want. Now they can have them both.”
More recently, with the release of the Graph API, Microsoft has opened up access to workflows throughout Office 365. SkySwitch and TeamMate use these new integrations to connect the existing SkySwitch platform to Teams. To deploy Microsoft Teams, resellers’ customers need to be using Office365 Enterprise versions E1, E3, E5 with the “Phone System” licensing, which comes standard with E5, or as an add-on to the others. Microsoft has also announced that the “Phone System” feature of Teams will be available with Small Business licenses, such as Business Standard and Premium, at some point in the future.
“Whether you are leveraging Direct Routing to sell a SIP Trunk service, or going all the way to combine existing phone system intelligence into
Teams, SkySwitch has the solution,” added Hernaez. “With the TeamMate Connector, we’re adding value to our cloud platform, providing additional functionality via Microsoft Teams to the company’s Unified Communications service.
About TeamMate Technology
TeamMate Technology connects
any business phone system to Microsoft Teams. Team collaboration
– a significant evolution in communications technology – has created even more choices (and complexity) for the end user. Our mission is to allow the corporate phone system – on-premise, hosted, cloud, whichever flavor, as long it speaks SIP
– to integrate seamlessly with other important communications tools used by businesses.
About SkySwitch
SkySwitch is the US-based, next- generation communications platform provider offering white labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace
by combining best-in-class customer support, with an advanced cloud- based UCaaS platform, delivering feature-rich voice, video, text and fax communications. n
Boston, MA - Vodia, the award-winning VoIP company and PBX manufacturer has announced its newest integration with the increasingly popular Microsoft Teams collaboration tool. This integration will allow for Vodia extensions and MS Teams extensions to seamlessly communicate with each other. Additionally, MS Teams members can belong to hunt groups or agent groups, along with receiving and making outbound calls all from the Vodia PBX. Employees who have no need to take advantage of utilizing MS Teams
can still have a registered SIP phone, making it possible for them to still be called from an MS Teams extension through direct routing. Please visit vodia.com for more information and to learn more about the benefits of taking advantage of this new offering from Vodia.
“Due to the current global virus pandemic, it is more important than ever
to have the ability to telecommute and collaborate virtually with teammates at work. At Vodia, we realize that this trend, which has only been accelerated by the pandemic, will most likely continue after we all return to our normal everyday lives. Based on that, we understood that this integration with MS Teams was exceedingly important for our distribution channel, partners, and end- users to utilize immediately. With that said, we are confident that it will continue to be valuable for them for the foreseeable future as we all hopefully return to our normal lives, schedules, and routines.” said Jared Blake, VP of Partner Management at Vodia Networks.
For additional information visit vodia.com. n
UnitedCloud Chooses Call2Teams To Deliver Microsoft Teams Integration
UnitedCloud’s 100% Channel Partners can now light-up the Microsoft Teams phone- calling feature for their clients using the existing UnitedCloud UCaaS phone service
Calgary, Canada - UnitedCloud
has announced a partnership with “Call2Teams”, the unique Microsoft Office 365 voice integration service, to provide
a fully integrated Microsoft Teams calling experience to its business customers through Hosted PBX and SIP Trunk services.
The technology partnership addresses the growing demand for Microsoft Teams inte-gration through a simple add-on to an existing UC service. The service is white- labelled and generically available through the 100% channel partner distribution model of UnitedCloud. ISP’s, MSPs and Telco partners are already able to enjoy the combined solutions with a soft release that started in late December 2019.
Microsoft Teams creates a single user environment for collaboration and business communication including the capability for regular phone calls. UnitedCloud custom-ers may want to give their users the simplicity
of using the Teams client as a phone
but need to keep the essential features, integrations and services they’re using on the UnitedCloud UC Partner platform.
By using Call2Teams to enable the phone- calling feature in Microsoft Teams using the customer’s existing UnitedCloud Partner phone services, the customer can continue to enjoy all the key features and services that UnitedCloud partners provide, and just add Microsoft Teams integration as a per-user bolt-on.
“UnitedCloud has built its success on giving partners and their customers the service and features they need and being
innovative to help customers grow and
be produc-tive. The decision to provide Microsoft Teams integration is driven by
our desire to ensure customers can keep
the services and features they rely on today, with the end-user experience they are
asking for,” said Keith Young, co-founder
at UnitedCloud. “We’re delighted to have
the Call2Teams service enabling the UnitedCloud calling experience in Microsoft Teams, so customers can provide this new integration for the users that need it, without any disruption or compromise to the services they use in their business”.
“Customers are excited about using Microsoft Teams as a unified collaboration envi-ronment, but up to now, adding the Teams phone calling feature has been perceived as disruptive or costly. We have worked with UnitedCloud to create a simple per-user add on to their service that allows customers to get all the benefits of Microsoft Teams, without compromising on the services and features they have,” said Mark Herbert, co-founder and CEO of Call2Teams. “Call2Teams is a simple Cloud service that acts as a bridge between Microsoft Teams and the UnitedCloud platform; this means there’s no hardware or software for UnitedCloud
or their customers to install and the dial
pad simply appears in Microsoft Teams,
so customers start using it with the same numbers and call features they have today”.
The Call2Teams global platform is enabling UnitedCloud to provide Microsoft Teams integration initially for customers in their Canadian market, with planned roll-out
to their US customers when their service launches nationwide later this summer.
More at www.unitedcloud.ca and www. call2teams.com n