Extra Report on Avaya Q1 2020
P. 1

                                                Avaya News n Partner News n DevConnect News
41thstQuaarrtteerr22001290
    rding
Corp. (NYSE: AVYA), a global leader demonstrate enhanced customer experience with Avaya’s conversation engine powering
a
g AI within
nta Cla
ra, CA - A
pmlanksetcoutsatpominetroeandgvagnecmedentetcahcnoomlopgeiteistilvikee Aa d I v t a o n mt a o g d e e t r h n a i t z d e r i i t v s e o s ff g e r r o i wn g t h w a h n i d l e b e r n a a n b d l i n g iptsrecfuersetonmcee.rs to benefit from the scale and performance of IBM’s global footprint of cKloeuyd ndaetwa cefnetaertsu. res being enabled noBwy hionstAinvganydamIXanCagoingtsaecletctCsernvitcesr otnharopurivgahteicnlotuedg, rAavtayioa naimwsitohdGelioveorgle sCeclouruedanCdCresAiliIeintcsoluludtieon:s to its clients
 Virtual Agents – Human-like automated
t
i
utilization until the optimal time and then EtnrantseferipngraillscoenteOxt gffatherredsto the
agent. Avaya captures the intent, actions
Customer Migration
and ultimate disposition of each interaction in real-time, to decide the best path in
Options With Avaya
future customer engagement. Virtual agent
Cloud-based IP
capabilities are enabled through integration
of Google CC AI Dialogflow with Avaya Experience Portal. While virtual bots are
Solution
ubiquitous, they lack essential capabilities IP fOorffiecffeeecntihvealnycienstUerCacatainSgcuwsitohmcuerstomers. expAevraieynacientaengdraitmedprwoivtehsGemoopglloeyCeeC AI prohdauscetvivoiltvyed virtual bots into virtual
LagitetnletsR, owcikth, Amrokr. e- hWuimndasnt-rleikame, intelligent Enrtesrporinsesiv(WenEes)s,.a managed communications services provider, has announced the launch oTfoAgveaytahIePrO, Affivcea, ya acloaundd-bGasoedoUgnleified Caroempmruonviciadtiongs acsuasSteorvmice(rUsCaaS) swerivtihcei.nWcirnedastsreadmflEenxteirbpriliiste’ys ,latest cloud oeffffiercisieancidyealnmdigsractaiolnaobpitliotnyfionr Avaya
p d r e e mp l i o s e y - b i n a s g e d p I o P w O e ffi r c f e u s y l s a t e n m d s s a i s m w e p l l l e a s oclodmer Nmourtnelipchaotnioe snysatenmds,cwohlliachbaorerantoion lsoonlguertbioeinsg,suapnpdortehdebtywAvoaycao. mpanies ar“eOwuro2r5k-yienagr pcalrotnserslyhiptowgitehtAhveayra htoasebxeetneindstrtuhmeinrtainl itnetgheragrtoiwotnhtoof our additional capabilities, including:
• Many more
 Agent Assist – Avaya AI algorithms can
vaya Hol
continuesonpage 3
be applied to Google Contact Center AI
dings

ns
Google
Deep M
m a
c
by
in
s
&
r
Globa
ur
n.
Th
k
el
r
is
e
c
i
M
W
n
o
fu
g
a
m
si
at
nd
en
m
n
g
A
r
s
o
en
l cus
o
n
A
u
d
I
in
g
h
th
h
ed
r
an
t
P
o
it
Is
to
a
c
e
r es.
“Companies today need to be able to deliver the best experiences for their
t
fun
.
c
an
b
e
u
ired
o
c
n
t
u
io
t
n
co
m
e
multicloud strategy to provide customers with experiences that matter at cloud speed.
n
iq
u
e
l
yt
a
tom
is
va
l
e
th
sp
o
s
c
il
o
e
c
ns
e
u
r
c
u
a
s
e
d
to
d
i
c
t
e
u
e
s
a
om
rs no
le
b
st
le
i
ra
o
n
e
m
t
d
b
e
r
s
e
d
n
e
s
r
e
u
v
ig
h
p
e
d
e
s
w on
c
x
p
t
a
t
p
o
,
r
BM’s
e
e
r
c
t
i
s
i
r
i
e
o
n
n
boa
as j
A Avaya adopts hybrid cloud solutions from IBM
announanceddIBthMathkaesyaGnonogulnecCedlotuhdatCAovnatyaact toexpandAvayaReadyNowprivatecloudto pstroamtegoitcinaglliancocen.”sistent and intelligent
in solutions to enhance and simplify the contact center, enabling easy integration commuvanyicaaHtionldsinangsdCcolrlpa.b(oNraYtiSoEn:,AhVasYA)  Avaya and Google continue to work jointly together to owfoArkI scmapaarbteilri,taiensdrIegaamrdplelesassoefdcthoafnonrmel,this
Centerw(iCllCa)dAopItchaypbarbiidlitcileosuidntseoglruattieodns from IwBiMth tAovhayelapIeXxpCaondtaictst ACveanytaerRseoaludtyiNonosw
pa r r ei v na toe wc l aovua di l aubnl ei fi f eo dr cg ol omb ma l uc nu si ct oa tmi oenr s s . a n d cThonetapcotwcernftuelrcoffmerbiingastiionnteorfnAatvioaynalAlyIand accocnevlerasatetimonosderrvnicizeastiaonnd. Google Cloud CCAsApIarteopfroitvsifdoicnugsaobnepttreorveidxpinegricehnoceicfeor acnlidenfltesxbiybisleitayminlecslsolyudblseonlduitniognasu,tAovmaaytaed and iassesixspteadndexinpgertiheenacveasitlhabroiluitgyhofuitsaAcvuasytoamer’s RinetaedraycNtiownpwritvhateheclcooundtaocfftecreingtesr.in order
expand AI capabilities
en“dO-tuor-ecnlidenetxspaerreienmcberfaocrincgushtyobmriedrsclaonud dsterlaitvegriensgintrouredoemr tnoimchoadnenrenliezxepthereiernces wb ui ts hi n Ae sI s. ”e s a n d d r i v e i n n o v a t i o n , w h i l e ma“iWnthaieninpgrohpigerhlysedceusrigitnyesdta, nindtaerlldigs,e”nstaid VDierntuisalKAengennetllsyf,oGresnelefr-aslerMviacneacguesr,toCmloeurd eIntgeaggreamtioen,tIcBaMn i.m“BpyrowvoertkhiengcuwstiothmAevraya etoxpinetreiegnracteewthiislehdybecrirdeacslionugdcaopnptaroctachen, tweer coanstshealnpdthinecmreeansihnagnncettphreoirmpoetrefrorsmcoarne,c”e saanidsEe.cBureitnytfKoerlclyli,ePnhts.Dw.,hPilreinacicpealelrAatninalgyst &accCeossnstoulhtaignht,eKr evlaCluoer,sIenrcv.ic“GesotohgaltecCanCAI ihsedlpemdioffceraetniztiantgetheiursoeffoefrcinognsvearnsdatdiorinvael
help deliver more value and innovation
s
e
g xcited to
c
y
o
M
-
c
e
a
m
T
g
pre
o
e
c
o
n
c
l
e
d
p
l
t
a
d
s
e
G
le
h
ab
c
t
c
r
u
n
s
m
o
o
o
h
ga
e
l
r
ft
ip
in
h
n
oin
w
en
nt
o
a
g
y
t
w
,
A
a
ar
te
ti
.“
Th
v
e
a
r
e
o
it
a
t im
y
b
n
ff
ya
S
n
se
hI
d
i
e
c
ti
r
is
inc
i
d
c
r
vi
V
BM
a
plem
n
f
v
ra
en
lo
P
c
,
S
o
e
lu
s
p
u
s.
W
st
d
e
d
r
s
e
a
,
c
lu
s
e
Read the latest news at
telecomreseller.com/category/avaya/
Extra Report on Avaya®
    Subscribe to Telecom Reseller
   AN INDEPENDENT TR Free
  REPORT PUBLISHED BY
TELECOM RESELLER
eBulletin subscription
Avaya Announces Availability of Google
 Avaya and IBM Sign Agreement to
Caloud Contact Center AI Integration With Accelerate Hybrid Cloud Strategy
SAvaya’s IX Contact Center Solutions
n
r
n
i
d
D
ive
B
u
s
i
e
s
s
T
r
a
n
u
s
rt
o
s
c
,”
sa
e
ar
ent
t
on
tio
u
m
f
o
r
s
n
i
e
e
M
b
e
d
e
w
d
C
h
u
lt
u
f
atio
r
h
in
a
it
d
i
h
I
i
y
b
o
nd
c
rid
rm
l
he
c
s.”
n
ik
o
o
t
eg
e
A
n
n
t
a
n
r
o
a
v
c
e
r
t
c
c
t
d
e
a
a
te
a
y
d
w
a
ne
e
t
w
w
w
n
a
t
t
it
er
a
a
e
t
o
h
G
d
to
s
’s
bu
nd
w
ach
.a
o
o
si
va
ine
Learnin
g
e
n
o
y
r
e
multiple vendors. IBM is the leading hybrid cloud provider for enterprises, and
m
i
s
a
n
d
cl
ou
d
e
n
l
a
e
e’s
A
m
k
a
v
s
.
l
s
lo
c
i
le
oa
r
o
s
I
w
sl
d
m
g
s
ac
y
a
ic
a
.n nm
i
n
 to determine the next best action by the Avaya expects both Agent Assist and
agent, delivering the right information and enhancing the customer experience – while increasing agent satisfaction and contact center efficiency.
Conversational Topic Modeling to be available for global customers in the first half of 2020.
“Avaya is extending its leadership SinVlPe,vSeorlaugtinognsAaIntdoTimecphrnoovleogcuy,sAtovmayear. “eTxpogereitehnecr,eIwBMithamndorAevpaeyraspolnaanlitzoed,eliver one oinfttehlleigmenotstacnodminpsleigtehctfounltianctecreanctieornssolutions
andCsoenrveicrseatthioeniranleTeodpsicmMoroedeeffilincigen–tlGyowohgile accTeosspiincgMhoigdhelrinvgalcuoemsebrivniecdeswthitaht Acavnayhaelp traAnsIfoenrmabtlheseiargceunsttsotmoelreveexrpaegreiernecael-.tFimore
to hAevlapyma IeXetCgoronwtaicntgCdenmtearnids afrnoAmI-clients
aecnrhoasnscthede gsololubtei.oBnyinwcolurkdingwvoitihceI,BeMmatiol,
icmhaptleamndenmtoabhiylebcriodmcmloundisctartaitoengsy,toAvaya exavmispibleil,itAyvoayfatowpilclsbweiatbhleatochtackoenavdevrsaanttiaogne othnathceanmraerdkuetc,efecaotmurpinlegxAitvyaiyna’tshbeemst-yorfi-ad acrutsitfiocmiaelrinloteylalilgtye.”ncAesitnhtehyeecnotenrtatchtecneenxtetr,and
of I
sion b
a
l
B
in
s
t
e
r
ac
t
i
o
ns
t
ha
t
c
a
n
i
m
p
a
c
t
t
r
a
d
i
tio
n
t
nter
c
t
C
e
h
h
e
c
ap
a
t
p
e
r
o
a
b
il
f
t
i
ti
h
es
o
e
cl
o
f
A
u
d
j
v
a
y
o
a
I
u
r
n
X
C
o
ey
,b
n
u
ll
e
n
t
s
n
r
o
a
i
d
s
d
fl
ss ents from
c
n
n
e
h
e
s
a
c
o
o
se
n
u
w
n
c
r
e
t
el
    customers while improving efficiency and business performance,” said Chris McGugan,
Additionally, the combination of Avaya and IBM Watson APIs will help make businesses
its acquisition of Red Hat further enables businesses to accelerate innovation.n
Komlog
. Geolocaon
. Real Time Stascs
DS CV
C
DS
• Airbus: Vesta
• Avtec: Scout/Vpgate
e e
V
 • Intrado-West: Viper
• Telex: C-soft/IP223/IP225
U W
e
b
S
e
a
r
c
c
• •
A
. .
h
a
• •
A
ir
b
u
s: Vesta
t
ui
v
e
an
d
F
l
ex
ible
• •
ra
d
o
-W
e
t
:
V
P
In Av
M
a y
v
a
a
n
t a
a
y
a
a
te
y
n
more
l
M
it
iper • Pantel Mitel SRC
e
l s
S
BY
         BY
K
o
m
log
R
C
A
r s
d
nd Playback
c
h
i
e
c
tu
r
e
A e
v
a
n
c
e
n
rI
d
M
n
v
t
u
e
a
e
r
fa
ch
M
In
User Interface
. and Much More !
n
d
F
o
l
r
e
e
!
x
ib
l
Dashb
oa
. Listening
. Geolocaon
rdL
ines
.VoIP, Analog, and Digital . Real Time Stascs
Recording DashboardLines
 YOUR PUBLIC SAFETY
RECORDING & COMMUNICATIONS
. Listening
.VoIP, Analog, and Digital Recording
 Y P
O
U
R
BLIC SAFETY ER
R
PU
O
V
ID
 RECORDING & COMMUNICATIONS
. Connuous or On Demand Recording
• Kenwood: NextEdge
P
R
O
V
I
D
E
R
•
M
ro 25/MCC 7500
o
tor
ol
a
:A
st
. Unique or Mul-site . Connuous or On Architecture Advance Demand Recording
• Zetron: Max Disptach/Acom
• Kenwood: NextEdge
• Avtec: Scout/Vpgate
• Motorola: Astro 25/MCC 7500 • Telex: C-soft/IP223/IP225
eb Search and Playback
• Zetron: Max Disptach/Acom
. .
Unique or Mul-site
W
I
n
t
u
i t

 877 225-9988 sales@komutel.com www.komutel.com 877 225-9988 sales@komutel.com www.komutel.com
  Copyright Komutel 2018 Copyright Komutel 2018
  bots which seamlessly interact with
Windstream
customers, offloading the live agents’
›
   1   2   3   4