Page 3 - Telecom Reseller May-June 2020

May/June 2020
Telecom Reseller 3
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TELECOM TELECOM
RERSESEELLLER
A New Addition to Viking’s 70V/25V Paging Horns: The
Use Call Center Software to Dramatically Drive Up Customer Support
here. If a customer starts out on voice, skips to chat, fires off an email to you and then lobs an SMS to you, tango along without missing a step. Some of them will get a sudden thought and use whatsapp or express their happiness, concern or grievance on Facebook. Play along. Customers expect you to keep track. You cannot say you have not checked mail or social media posts.
A typical scenario: Miss M designs and sells high end fashion apparel and her customers must be pampered. Women customers would, at their whim, send an SMS and then follow it up with a Whatsapp message. Sometimes, while on social media an idea strikes them and they post it. “They would have made me jump through the hoops but thankfully a single dashboard on the omnichannel contact center software let me keep track and give prompt responses.”
To read this article further please visit
https://wp.me/p2Q636-zp9
H25AE-70V
by Sindhav Bhageerath,
Digital Marketing Executive at Ecosmob Technologies Pvt. Ltd. (www.ecosmob.com)
t is time to up the ante and make good customer service even better. The tool
to use is call center software. Put your
IP PBX aside. Subscribe to hosted contact center software. Increased revenues will offset your monthly subscription costs. Here is how call center solutions can help to drive up customer support and keep them delighted.
Some of the better call center solutions out there offer omnichannel feature. This means you have one dashboard and all channels like voice, chat, SMS, email, video and social media can be used and managed from
SINDHAV
BHAGEERATH
UDSON, WI - Economical and effective - the 25AE-70V paging horn for 70-Volt and 25-Volt
paging systems distributes sound evenly, accurately, and affordably.
I
“The 25AE-70V efficiently produces high quality audio and is a great addition to Viking’s paging collection.”
Viking’s new 25AE-70V paging horn is designed to broadcast paging audio from
a 70-Volt or 25-Volt paging amplifier. Five selectable power taps enable each horn’s volume to be set to an appropriate level for its location. Each paging horn will handle up to 10 Watts of power.
The 25AE-70V paging horn surface- mounts to any rigid surface and operates both indoors and outdoors. The 25AE-70V features a 5-inch diameter audio efficient horn that is also compact enough to be mounted discretely.
For more information on the 25AE-70V, visit: https://www.vikingelectronics. com/products/25ae-70v/
Viking Electronics engineers and manufactures over 500 security and communication products in the USA. Products include Emergency Phones, Entry Systems, Paging Interfaces, Mass Notification Systems, Hotline Phones, Autodialers, Enclosures and more. In Addition to
their extensive analog line, Viking offers a large selection of IP products that are SIP compliant. Based in Hudson, Wisconsin, Viking’s legacy of reliability and electronic innovation spans 50+ years. Viking builds products that are designed to last and they also offer many of their products with Enhanced Weather Protection. Offering free lifetime product support they also back their products with a two-year limited warranty. For more information, please visit: www. vikingelectronics.com. n
All roads lead to....
– Paul Speltz, Senior Engineer, Viking Electronics
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