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Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com May/June 2020 COLWELL RUFFIN PATTERSON
Competitive in a Digitally
Organizational Design Determines TODAY
Podcasts Telecom Management Success
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
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PAGE 15
PAGE 23 As we said in August, the C-suite likes the
by Sacha Gera, SVP Cloud being driven by a new generation of customers,
Organizational Design Determines
By Pat Patterson, Director of
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SUNIL SINDHAV CHRIS LARRY TIMOTHY
Every Company
Should Ask Itself
?
predict security products and cloud-based
03
PAGE 13 VPIEAWGE 15 The 25AE-70V PATTERSON
A New Addition to Viking’s
Keeping Unwanted Attendees from Network Automation
Daily
by 2019.
With recent high profile cyber-attacks at
security services will be a nearly $9 billion market
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Accessing your Meetings
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PATTERSON continues on page 21 ›› Automation has become paramount to make
Modernization
sure that the updates and network changes
PCI Compliance in
MELENDEZ
are seamlessly configured and transcended
and Integration
across business verticals.
the Contact Center:
Self-driving SD-WAN solution has
https://wp.me/p2Q636-zkq
by Will Melendez,
in the Telecom
d t h , t e ow
nw
Executive Vice President of
To read this article further please visit
TDon’t Let Your Clients Industry
Global Sales at Voice4Net
(www.voice4net.com)
li
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BTehFeoEovleodluintiton of E911 established strict guidelines for companies
he PCI Security Standards Council has
and Protecting the
Complacency
that accept credit card payments, setting a
JOGGERST
host of developments into motion for industries
Remote Workforce
that utilize contact centers—and consequently,
for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n-
MELENDEZ
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to PCI compliance is staggering. More than 12
Ribbon Communications (www.
leniency being offered toCvioAlaStoTrs.LE
The extent of organizabtyioWnsilltMhaetleanredeszu,bject
ribboncommunications.com)
here are many good reasons to upgrade
EbxyeAcluCtiavsetleV,icVeicePPreressidideentto, f real time communications (RTC)
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networks and platforms, which are
(wFlowwro.vuotiec,en4onwept.acrotmof)Intrado card-based payments, through online, mobile,
impacting the way Communications Service
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he remote workforce has been a
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
growing trend for the last decade;
regulations. This means the market base for
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however, as external market factors
companies who need to implement compliant
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reaching.
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traditional office settings have skyrocketed
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MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
As a new presence of distributed
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enterprises emerge, business IT decision
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makers and UC buyers have an opportunity
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to enhance their IT investments through
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adoption of VoIP and other cloud-based
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tools to ensure smooth operations across a
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VoIP and cloud-based tools are beneficial
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to businesses as they help facilitate agile
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connection and can be scaled as needs
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changes. These tools also support innovation
Threeraecihsinog.needto“ripandreplace”legacy
and can improve existing service offerings;
phone systems – or any other technologies – to
however, in this age of remote workers and
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
To read this article further please visit
JOGGERSTcontinuesonpage 10 ›› https://wp.me/p2Q636-zlU
LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
See how our cloud-based toolset Virsae Service Management (VSM) is changing the rules of UC service management.
_JanFeb_2016.indd 13
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
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