Page 13 - Bauyer's Guide Q3 Q4 2015

Extra report on Avaya BUYER’S GUIDE 13

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Vodafone Libertel B.V.
Vodafone NL SIP Trunk SIP Trunking solution
Avaya Aura®
Hashim Zeid
hashim.zeid@vodafone.com
Service
Vodafone UK Ltd
Vodafone UK SIP Trunk SIP Trunking solution
Avaya Aura®
David Mackenzie
david.mackenzie@vodafone.com
Service
VPI (VoicePrint VPI EMPOWER Suite (Call VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, Avaya Aura®
VPI Sales Support
Info@VPI-Corp.com
International)
Recording and Quality quality assurance, interaction analytics, performance management, eLearning and intelligent virtual
Monitoring, Performance call agents to help rapidly identify and solve critical operational and customer experience issues.
Module, Real-time Performance Reporting)

Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya Aura®
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.
xMatters
xMatters
xMatters is an alert management solution that can notify the appropriate people when a certain Avaya Aura®
Craig Gulliver
cgulliver@xmatters.com
event occurs, such as a system outage, hardware failure, or a facility closing.
XO Communications
XO Communications SIP Trunk XO SIP Service unifies voice, data and Internet services over an IP connection, leveraging your existing Avaya Aura®
XO Sales at 855- http://www.xo.com/forms/request-
Service
IP-PBX. It’s an ideal converged solution for a single location business with 10 or more phone lines.
339-4417
quote/
YouCon
Cube
The YouCon Cube is an innovative CTI middleware for integrating voice and data. lt connects each Avaya Aura®
Matthias Krueger
m.krueger@youcon.com
conventional telephone system from market-leading vendors (e.g. Alcatel-Lucent, Avaya, Cisco,
MicrosoftLync,Unify)toexistingCRM/ERPsystems(e.g.SAP,Salesforce).

Avaya Aura Call Center Elite

Company Solution/Service name
Description
Avaya Platform
Contact
Contact email
CCT Deutschland / CCT Software
CCT ContactPro
A flexible, modular and customizable client-server solution for today's contact centers. The solution provides a unified interface for handling all inbound and outbound channels deployed by the contact Avaya Aura® Call Center Elite Uwe Kreuter
contact@cct-solutions.com
center.
Multichannel
Jacada Inc. Jacada Multi-channel Agent All Elite Multichannel channels (Voice, Chat and Email) are unified into one convenient desktop
Avaya Aura® Steve Herlocher
sherlocher@jacada.com
Desktop
that reflects the customer being interacted with and the channel being used. Its Multi-Channel Call Center Elite
capabilities ensure quick, effective and simultaneous management of multiple customers across all Multichannel
Elite Multichannel channels

Avaya Aura Communication Manager

Avaya Platform
Contact
Contact email
Company Solution/Service name
Description
Phoneware Limited
CallBill
CallBill is a robust, fully scalable, multi-platform call accounting solution delivering comprehensive standard Avaya Aura® Terry Dunne
tdunne@phoneware.ie
reports that can be customized to suit user needs. CallBill also includes a Reports Design Module allowing clients to design reports unique to their business needs, and all reports can be delivered by schedule or Communication Manager
run ad hoc.”

Avaya Aura Contact Center

Avaya Platform
Contact
Contact email
Description
Company
Solution/Service name
AMC Technology
AMC Contact Canvas
AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales
sales@amctechnology.com
data to Avaya Aura Contact Center users by enabling computer telephony integration with CRM systems Center
from Microsoft Dynamics, Salesforce, SAPWeb 2007 and Siebel.
Amtelco Sales
info@amtelco.com
The Soft Agent provides streamlined intelligent console and call center performance, enhancing the Amtelco
Intelligent Soft Agent
Avaya Aura® Contact
organization's bottom line. The Soft Agent combines agent state control and call handling capabilities Center
with Amtelco's Intelligent Series suite of applications
Blackchair Ltd
Spotlight
Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura® Contact Jason Owen
jason.owen@theblackchair.com
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration Management
Center

Austin Messer
Austin.Messer@calabrio.com
Calabrio Call Recording makes it easy to capture the full agent and customer experience in your Calabrio, Inc.
Calabrio Call Recording & Avaya Aura® Contact
contact center or other areas of your business so you can monitor compliance, evaluate, and improve quality, all with speed and ease.
Quality Mgmt
Center

Capita Secure DS3000
DS3000 is an integrated communication control system used within the emergency services for Avaya Aura® Contact David Collins
dave.collins@capita.co.uk
Information Solutions
handling of 999/911 telephony and radio dispatch from a combined platform.
Center
Giuseppe Arena
giuseppe.arena@cofelyquentris- Smile 3 is an IP attendant softconsole: cockpit concept, contactcenter integration, profile based, license Cofely Quentris - GDF Smile 3
Avaya Aura® Contact
gdfsuez.be
manager, call recording, operator greetings, embedded statistical reporting, intuitive. No additional Suez
Center
investments in consoles, cabling or gateways.
dvsAnalytics
EncoreM
Encore’s interaction recording and quality management suite, including its Avaya Aura® Contact Center Avaya Aura® Contact dvsAnalytics marketing@dvsAnalytics.com
integration, provides a “best in class” solution that helps businesses maintain compliance, minimize Center
Marketing
liability, and improve performance.
Mari Mitchell
mmitchell@inovasolutions.com
Inova Solutions extends the value of Avaya reporting by allowing customers to monitor key real-time Inova Solutions
Inova LightLinkM
Avaya Aura® Contact
metrics from multiple platforms on customizable, mobile dashboards and multi-media wallboards.
Center
IR
Prognosis
Real time insight to service-level achievement, service availability, performance and voice quality for Avaya Aura® Contact General Enquiries
info.usa@ir.com
SP’s customers complete ecosystems.
Center
NICE
support.americas@nice.com
NICE IEX Workforce Management is a work force management solution that provides forecasting and NICE Systems
NICE IEX WFM
Avaya Aura® Contact
monitoring of work for contact center agents.
Center
NICE Systems
Nice Interaction Management
NICE Interaction Management R4.1 is a software-only solution that offers various recording, playback Avaya Aura® Contact NICE
support.americas@nice.com
and archiving features and options. With NICE VoIP logger call recording can be achieved without the Center
use of physical connections to the NICE server other than standard network connections
George george.mcpherson@northgate-is. CallTouch provides an Integrated Communications Platform which brings together a number of Northgate Information CallTouch
Avaya Aura® Contact
Mcpherson
com
communications methods including radio and telephony for UK emergency services.
Solutions UK Limited
Center
Red Box Recorders Ltd.
Red Box Quantify
Red Box Quantify voice and data capture solutions cover everything from storage event logging and Avaya Aura® Contact Karen Lillywhite
karen.lillywhite@redboxrecorders.
Quality Manangement to retrieval, playback and analytics.Simple, smart, reliable and cost-effective Center
com
software solutions.
RMG Connect
info@rmgnetworks.com
RMG Networks (formerly Symon Communications) provides visual performance reporting solutions RMG Networks
IVS Enterprise Server
Avaya Aura® Contact
that manage the real-time collection, synthesis and delivery of key performance metrics to
Center
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing
operational efficiency.
Spok, Inc.
Medicall (healthcare)
Console applications which are Windows-based applications that allows a user to operate a physical Avaya Aura® Contact Spok Sales
inforequest@spok.com
telephone and view call and telephone display information thorugh a graphical user interface (GUI)
Center
Spok Sales
inforequest@spok.com
Console applications which are Windows-based applications that allows a user to operate a physical Spok, Inc.
IntelliDesk console
Avaya Aura® Contact
telephone and view call and telephone display information thorugh a graphical user interface (GUI)
Center
Spok, Inc.
Smart Console
Console applications which are Windows-based applications that allows a user to operate a physical Avaya Aura® Contact Spok Sales
inforequest@spok.com
telephone and view call and telephone display information thorugh a graphical user interface (GUI)
Center

A complete business intelligence solution for reporting and analysis of all contact center data, with customizable reports, scorecards and dashboards for real-time, historical, and call-detail analysis.
Symmetrics
Symmetrics Contact Center Reporting Suite
Avaya Center
Aura® Contact
Richard McElroy
richardm@symmetrics.com