Page 15 - Bauyer's Guide Q3 Q4 2015

Extra report on Avaya BUYER’S GUIDE 15

Avaya Communications Server 1000 (Avaya CS 1000) (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
BT Global Services
BT SIP Trunking Service
SIP Trunking solution
Avaya Communication Julie Ulliott
julie.ulliott@bt.com
Server 1000 (Avaya CS
1000)
BTI (BT Ireland)
BT Ireland SIP Trunk Service
SIP Trunking solution
Avaya Communication Owen Watson
owen.watson@bt.com
Server 1000 (Avaya CS
1000)
BTS Holdings PLC
CommsWare Console
CommsWare Console is a screen-based Operator/Attendant console providing operators with Avaya Communication Jon Kendall
jk@bts.co.uk
extended call-handling functionality including call routing, call queuing, directory, search, attended Server 1000 (Avaya CS
and unattended transfers, camp-on and call parking.
1000)
Calero Software LLC
VeraSMART® eCAS® Call The time-saving reporting tool for busy Telecom/UC Managers. Enables call collection, analysis, Avaya Communication Joe Sienkiewicz
joe.sienkiewicz@calero.com
Accounting
reporting, cost savings from Avaya PBX/UC including POD. Premise or Cloud. Options include wireless Server 1000 (Avaya CS
call accounting, personal call identification.
1000)
Capita Secure DS3000
DS3000 is an integrated communication control system used within the emergency services for Avaya Communication David Collins
dave.collins@capita.co.uk
Information Solutions
handling of 999/911 telephony and radio dispatch from a combined platform.
Server 1000 (Avaya CS
1000)
CenturyLink
CLink SIP Trunking
SIP Trunking solution
Avaya Communication chris gillett
christopher.a.gillett@centurylink.
Server 1000 (Avaya CS 1000)
com

Cofely Quentris - GDF Smile 3
Smile 3 is an IP attendant softconsole: cockpit concept, contactcenter integration, profile based, license Avaya Communication Giuseppe Arena
giuseppe.arena@cofelyquentris-
Suez
manager, call recording, operator greetings, embedded statistical reporting, intuitive. No additional investments in consoles, cabling or gateways.
Server 1000 (Avaya CS 1000)
gdfsuez.be

Conveyant Systems, Sentry E9-1-1 Solutions
Sentry E911 Solutions provide enterprises with features and functionality to assist them in an Avaya Communication Tim Kenyon
tim@conveyant.com
Inc
emergency. When a 9-1-1 call is placed, Sentry can identify the caller's location and provide on-site notification to security personnel and others allowing for an immediate and accurate first response.
Server 1000 (Avaya CS 1000)

Conveyant Systems, TeleDirectory PC Console
TeleDirectory PC Consoles offer telephone attendants a range of features and functionality, including Avaya Communication Tim Kenyon
tim@conveyant.com
Inc
customizable directories, integrated dialing and comprehensive call statistics, which assist them in providing exceptional customer service.
Server 1000 (Avaya CS 1000)

Datatal AB
Datatal FlexiTID
Flexi Tid is an advanced call back and time booking solution. Flexi Tid is a product within the Flexi Avaya Communication Erik Kalström
erik@datatal.se
platform, developed by Datatal AB. Flexi Tid is primarily used in the Healthcare sector where, a large number of customers (patients) call at the same time, mainly in early morning.
Server 1000 (Avaya CS 1000)

Eastcom Systems Pte Ltd
TelCAAP - Telephone Call Accounting & Auditing TelCAAP is an industry leading web-centric call accounting solution designed to ensure full PABX telecom lifecycle management.
Avaya Communication Server 1000 (Avaya CS JEYASANKAR CHANDRABALAN
shankar@eastcom-systems.com
Package
1000)

Eircom
Eircom SIP Voice
SIP Trunking solution
Avaya Communication Server 1000 (Avaya CS Colin Gallagher
CAGallagher@eircom.ie
1000)

Enghouse Interactive (fka Datapulse)
CTI Connect
A standards-based CTI software solution that enables application developers and systems integrators to create voice self-service, contact centre and unified communications solutions for IP and TDM Avaya Communication Server 1000 (Avaya CS Anthony Stephenson
info.ei@enghouse.com
networks
1000)

Enghouse Interactive (fka Datapulse)
Communications Portal
An open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP Avaya Communication Server 1000 (Avaya CS Anthony Stephenson
info.ei@enghouse.com
communications solutions.
1000)

Enghouse Interactive (fka Datapulse)
Attendant Console - Enterprise
Enghouse Interactive Attendant Console - Enterprise is a call reception solution with many years of pedigree. ThelatestversionoftheproductisapureSIP,softwareonlysolutionofferingarangeof Avaya Communication Server 1000 (Avaya CS Anthony Stephenson
info.ei@enghouse.com
features and capabilities for businesses from mid market to large enterprise.
1000)

Enghouse Interactive (fka Datapulse)
Progression Enterprise
Extend the value of Avaya IP telephones by enabling users to access and interact with a range of useful applications including directory, broadcast alerts, voice paging etc.
Avaya Communication Server 1000 (Avaya CS Anthony Stephenson
info.ei@enghouse.com
1000)
Enghouse Interactive Intuition Acclaim
IP connected attendant console that combines advanced call handling features and presence Avaya Communication Anthony info.ei@enghouse.com
(fka Datapulse)
information with the company directory to ensure that every caller receives consistently prompt and Server 1000 (Avaya CS Stephenson
professional service.
1000)
Esna Technologies Inc.
OfficelinxM Cloudlink Edition
Esna OfficelinxM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based Avaya Communication Davide Petramala
davidep@esna.com
business applications such as Office 365, Google Apps and Salesforce.com.
Server 1000 (Avaya CS
1000)
Esna Technologies Inc.
OfficelinxM
Esna OfficelinxM is a comprehensive collaboration platform that embeds Avaya's communications Avaya Communication Davide Petramala
davidep@esna.com
infrastructure with cloud and on-premise business applications from Microsoft, Salesforce.com, Server 1000 (Avaya CS
Google and others.
1000)
ESTOS GmbH
ECSTA
The ECSTA middleware connects AVAYA Communicatoin Server 1000 with Microsoft Windows. It Avaya Communication Eric Kirchner
eric.kirchner@estos.de
converts the CSTA protocol, which is made available via a phone system interface, into Microsoft TAPI, Server 1000 (Avaya CS
an industry standard supported by virtually all well-known applications.
1000)
Etrali Trading Solutions
OpenTrade
Open Trade integrates cloud strategy with the back-end localised in the network and makes Avaya Communication Raymond David
raymond.david@etrali.com
managing distant sites and turrets easier via remote access and administration.
Server 1000 (Avaya CS
1000)
FCS Computer Systems Unicorn
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for Avaya Communication Barbara King
barbara.king@planet1world.com
Sdn Bhd
hotels. Unicorn makes billing and integration simple for large hotels, integrated resorts and multi- Server 1000 (Avaya CS
property operations.
1000)
Gamma Telecom
Gamma SIP Trunks
SIP Trunking solution
Avaya Communication Paul Wakefield
paul.wakefield@gamma.co.uk
Server 1000 (Avaya CS
1000)
Genesis Systems
GenAlert
GenAlert is a centralized, web & client based real-time on-site emergency notification solution. In Avaya Communication Nathan Mennear
nathan@buygenesis.com
the event of a 9-1-1 call or other emergency event, GenAlert provides screen pop-ups, emails, SMS Server 1000 (Avaya CS
Text and can trigger third party alerting devices. GenAlert provides telephone user details, including 1000)
location information, in these customizable alerts.
Genesis Systems
Genesis Professional Call Genesis Professional Call Accounting gives businesses of all sizes the ability to easily monitor and Avaya Communication Brandon brandon@buygenesis.com
Accounting
manage their telephone usage and related expenses, and produce customizable management Server 1000 (Avaya CS Mennear
reports that can be printed, emailed and saved on daily, weekly and monthly intervals.
1000)
Genesis Systems
Traffic Manager
Genesis Traffic Manager is a centralized, web-based traffic analysis solution for simplifying resource Avaya Communication Nathan Mennear
nathan@buygenesis.com
decisions. Avaya CS1000 and legacy users can generate detailed reports on Trunk, Network, Server 1000 (Avaya CS
Feature, CPU / Processor, and Console Usage, as well as VoIP bandwidth, Telephone mail traffic and performance and have them emailed automatically on set intervals.
1000)

Genesis Systems
GenSwitch
GenSwitch is a centralized, web-based, visual switch management solution for easily performing Avaya Communication Brandon brandon@buygenesis.com
Moves, Adds and Changes (MACs) to your communication systems.
Server 1000 (Avaya CS 1000)
Mennear

Group of Gold Line Inc.
Group of Gold Line SIP Trunk SIP Trunking solution
Avaya Communication Essie Nouraee
enouraee@groupofgl.com
Service
Server 1000 (Avaya CS 1000)