Page 14 - Bauyer's Guide Q3 Q4 2015

14 Extra report on Avaya BUYER’S GUIDE

Avaya Aura Contact Center (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Teleopti AB
Teleopti CCC
Teleopti is a complete Workforce Management solution for Forecasting, Scheduling, Intraday Avaya Aura® Contact Teleopti
info@teleopti.com
Management, Agent Empowerment and Reporting to efficiently manage the workforce in a contact Center
center. Advanced functionality, wrapped in an easy-to-use interface helps contact centers to make sure they have the right people, with the right skill, available at the right time.

TelStrat
Engage Record Contact Center Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, TelStrat
Avaya Aura® Contact sales@telstrat.com
Suite
agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total contact center solution for SMB, enterprise, & cloud.
Center

VPI (VoicePrint VPI EMPOWER Suite (Call VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, Avaya Aura® Contact VPI Sales Support
Info@VPI-Corp.com
International)
Recording and Quality Monitoring, Performance quality assurance, interaction analytics, performance management, eLearning and intelligent virtual call agents to help rapidly identify and solve critical operational and customer experience issues.
Center
Module, Real-time
Performance Reporting)
WEBTEXT
SMS Gateway Service
Converts SMS messages into emails and delivers them to a POP3 account for retrieval by the AACC Sales
Avaya Aura® Contact operations@webtext.com
with reply messages from the contact center arriving to us by email (SMTP). It then converts these Center
emails into SMS text for onward delivery to customer of the contact center.

Avaya Aura Messaging

Description
Contact
Company Solution/Service name
Avaya Platform
Contact email
Mutare
EVM3
A clientless solution that works with existing voicemail systems to unify enterprise and mobile voicemail Avaya Aura® Scott Brown
sbrown@mutare.com
with email, text messaging and instant messaging.
Messaging
Moves messages and related data from a legacy voicemail server to a new one.
Scott Brown
Mutare Mutare messaging migration Avaya Aura® sbrown@mutare.com
tool
Messaging

Modular Messaging/CallPilot

Description
Contact
Company Solution/Service name
Avaya Platform
Contact email
Mutare
EVM Plus
Unified Messaging solution monitors voice message store, delivers copy of audio with text transcription to email, SMS and IM. Escalation delivers notification in escalating pattern; Monitor provides mailbox status Avaya Aura® Messaging / Modular Rich Quattrocchi
rquattrocchi@mutare.com
reporting.
Messaging / CallPilot
Significantly reduces telecom administration expense by delivering end-user employee self service, Todd Remely
Unimax 2nd Nature
Avaya Aura® tremely@unimax.com
automation, and unified functionality to tasks such as MACs, password resets, provisioning, etc. Multi- Messaging / Modular
Vendor compatibility.
Messaging / CallPilot

Avaya Communications Server 1000 (Avaya CS 1000)

Contact
Avaya Platform
Contact email
Company
Solution/Service name
Description
AEi Communications SSP 2x10-SG
Single and Dual Line Corded VoIP Mini Gateway (Suite Keeper) speakerphone, control up to 4 IP / SIP Avaya Communication GTek Sales / AEI gilbertchng@g-tek.
Corp.
extensions
Server 1000 (Avaya CS Sales
com.my /gilbertchng@
1000)
aeicommunications.com.my
GTek Sales / AEI Avaya Communication gilbertchng@g-tek. AEi Communications SSP 2x10-S
Single and dual line IP speakerphones. 2 Lines with 10 Programmable Guest Room Service keys. Full
Sales
Server 1000 (Avaya CS com.my /gilbertchng@ Corp.
duplex Speakerphone with 2 Line Display. Redial,Hold,Conference, Mute & Volume Control.Message
1000)
aeicommunications.com.my
waiting & Ring Indicator.
Algo Communication 8036 SIP Multimedia Intercom
Multimedia SIP Intercom for visitor greeting and unatended lobbies. Graphic touch display, video, door Avaya Communication Algo Sales
sales@algosolutions.com
Products Ltd.
control, and G.722 wideband full duplex audio provide a unique and interactive experience for visitors Server 1000 (Avaya CS
and guests. Applications are completely customizable.
1000)
Algo Sales
Avaya Communication sales@algosolutions.com
Algo Communication 8028 SIP Doorphone
SIP Doorphone featuring full duplex audio, secure door opening control, and single pair wiring to
Server 1000 (Avaya CS Products Ltd.
digital door station. Network connection and door control relay remain secure with digital door station
1000)
located up to 300m (1000Ft) away indoors or outdoors.
Amtelco
Infinity
A SIP-based soft phone solution that provides phone and operator state controls during call handling.
Avaya Communication Amtelco Sales
info@amtelco.com
Server 1000 (Avaya CS
1000)
Gert Wallin
Avaya Communication gert.wallin@ascom.com
Ascom (Sweden) AB
Ascom i62
Ascom i62 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged,
Server 1000 (Avaya CS light weight, easy to use device. The Ascom i62 operates on WiFi networks with SIP integration to
1000)
Avaya Communication Server 1000.
Ascom (Sweden) AB
Ascom IP-DECT
Ascom IP-DECT's broad portfolio of handsets meets voice and messaging needs for any mobile Avaya Communication Gert Wallin
gert.wallin@ascom.com
employee. Secure DECT radio technology backhauls over existing LAN infrastructure with SIP integration to Avaya Communication Server 1000.
Server 1000 (Avaya CS 1000)

Gert Wallin
Avaya Communication gert.wallin@ascom.com
Ascom (Sweden) AB
Ascom Myco
Ascom MycoM is a purpose built smart handset for the healthcare market combining wireless
Server 1000 (Avaya CS 1000)
telephony, alerting and prioritisez apps in a light weight, easy to use device. The Ascom Myco handset operates on WiFi networks with SIP integration to Avaya Communication Server 1000

ATT-AudioText Telecom AMX Alarm Management
AMX centralizes event processing from external sources, such as building/process control, fire Avaya Communication Abdullah Toprak
toprak@attag.ch
AG
alarm, network management and nurse call, and notifies the alarm organization using different communication media such as SMS, telephone call (VoIP), email, SNMP traps, paging or text Server 1000 (Avaya CS 1000)
messages on DECT or WLAN handsets and smartphones via data push notification services.

AudioCodes Sales
Avaya Communication Server 1000 (Avaya CS avayainfo@audiocodes.com
AudioCodes Ltd.
MediaPack 11x Analog VoIP Gateways
AudioCodes MediaPack 11x Analog VoIP gateways provide VoIP connectivity to analog phones, fax machines and modems (FXS) or landlines (FXO) to Avaya Communication Server 1000E systems.
1000)

Aurora Innovation AB
TeleQ
TeleQ is call handling and callback system where incoming patient calls are directed to the TeleQ application, it then schedules a call back with a nurse by ringing her & the patient back & effectively Avaya Communication Server 1000 (Avaya CS Lars Ronnlov
lars.ronnlov@ain.se
conferencing the two parties together.
1000)

Serge Guilbert
Avaya Communication Server 1000 (Avaya CS serge.guilbert@avotus.com
Avotus Corporation
ICM Usage Management
ICM Usage Management puts you in control by providing visibility into your enterprise communications services. With its comprehensive analytics and reporting, you'll derive real business
1000)
value from your communications spend.
Avtec, Inc.
Scout VoIP Console
ScoutisahighcapacityvoicecommunicationtoolthatintegrateswithAvayaplatformsusingSIP. It Avaya Communication Michael Ridge
mridge@avtecinc.com
also offers land mobile radio integration options for telephone to radio interconnect.
Server 1000 (Avaya CS
1000)
Stijn Everaert
Avaya Communication stijn.everaert@telindus.be
Belgacom
Belgacom SIP Trunking SIP Trunking solution
Server 1000 (Avaya CS service
1000)
Bell Aliant
Bell Aliant SIP Trunking
SIP Trunking solution
Communication Server Bernie bernard.robicheau@bellaliant.ca
1000
Robicheau

Mike Knox
Avaya Communication Server 1000 (Avaya CS Bell Canada
Bell Canada SIP Trunk Service
SIP Trunking solution
mike.knox@bell.ca
1000)

Biamp Systems
Tesira SVC-2
The Tesira SVC-2 is a modular Voice over Internet Protocol (VoIP) card for use with Tesira SERVER and SERVER-IO devices.
Avaya Communication Server 1000 (Avaya CS Jing Jiang
jjiang@biamp.com
1000)