Page 18 - ENGLISH SPEAKING E-MODULE

Lisa : It is a 126 Upright Ford Bike.

Karen : I can send a technician out to take a look at your bike. It will cost
$75.00

for labor. Also, if we have to replace any parts, that will be extra.
Lisa : That is expensive. Isn’t the repair cost covered by warranty?

Karen : When exactly did you purchase your bike?
Lisa : About fifteen months ago.

Karen : I am sorry. The standard warranty only covers a year. Did you buy

extra warranty coverage at the time of purchase?
Lisa : No, I did not. Are there any other options besides paying $75.00 for

repair labor?

Karen : No, I am afraid not.
Lisa : I guess I just have to pay for the repair. When can you send a

technician?
Karen : I have next Thursday November the twenty third at 2:00PM available.

Otherwise, the next date has to be December the eighth at 10:00AM.
Lisa : I take this coming Thursday. Will you send out a reminder?

Karen : Somebody will give you a call the evening before to confirm the

appointment.
Lisa : Will the technician accept credit card payment?

Karen : Yes, he will. By the way, you can buy the extra warranty coverage
now

if you want to.
Lisa : How much does it cost?

Karen : Fifty dollars for one-year warranty, seventy-five dollars for two-

years,
and a hundred dollars for three-years.

Lisa : Does it cover both labor and materials?

Karen : It covers everything. Do you want to sign up for it?
Lisa : Oh, I do not know.

Karen : It will be good for you. We will send a technician any times the bike
needs services. It does not matter how many times you call us in a

year
. Also, if we cannot fix the problem, we will provide you with a new

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