Page 19 - ENGLISH SPEAKING E-MODULE

exercise bike.

Lisa : OK, I want to sign up for the two-year warranty program.
Karen : I think it is a good investment. Are you going to pay by credit card

now
or do you want me to send you a bill?

Lisa : Send me a bill, please.
Karen : One last thing before I let you go, I need your address please.

Lisa : 995 Silver Lake Street in Long Beach.

Karen : OK, it is all set. Is there anything else I can help you with today?
Lisa : No. Thank you for your help.

Karen : You are welcome. Have a nice day!

B. Expressions

May I help you? Have problems with:
Let me connect you to: One moment please:

What kind of problems are you having?: I am not sure:
Display the different features: That will be extra:

Covered by warranty: About fifteen months ago:

Insurance coverage: Otherwise:
Send out a reminder: Confirm the appointment:

Accept credit card payment: Need services:
Thank you for your help: Have a nice day!:

C. Important phrasal verbs
call back/ ring back cut off get through

speak up hang up hold on
look up pick up put on

put through

3. Summarize

The expression when you want to call somebody
1. Asking for the caller names

2. Saying what you want
3. Responding

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