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e. Reason for calling

I’m ringing to … .
I’d like to … .

I need some information about … .
f. Leaving and taking a message

Can I leave a message?
Can I take a message?

Would you like to leave a message?

Please tell him/ her … .
Could you ask him/ her to call me?

Could you tell him/ her I called?

g. Asking for repetition
I’m sorry, but I didn’t catch your name/ your number.

Sorry, I didn’t hear that.
Could you repeat it, please?

Could you say it again? I’m afraid I didn’t understand.
Could you spell that, please?

Could you speak up?

h. Dialogue
Situation: Lisa is having some problems with her exercise bike, and she is calling Sport

Center to have it repaired.
Nancy : Thank you for calling Sports Center. May I help you?

Lisa : I bought an exercise bike from your store last year, and I am having
problems with it. I need to have it repaired.

Nancy : Let me connect you to the Service department. One moment please.

Karen : Service department, this is Karen. How can I help you?
Lisa : I bought an exercise bike from Sports Center last year and it needs to

be repaired.

Karen : What seems to be the problem?
Lisa : I am not very sure, but I think there is a problem with the bike’s

computer console because the LCD screen does not display the
different features.

Karen : Nothing was on when you pushed the Start button?
Lisa : No, nothing. Karen: What is your bike model?

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