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4. Reason for calling

5. Leaving and taking a message

4. Test Formatif 1
Practise telephoning

Use the following chart to complete a telephone conversation.
Receptionist Caller

“Good morning, Triad Publishing.” Introduce yourself.Ask to speak to Mr Barry.

Say Mr Barry is not in.

Ask when you can contact him. Explain that he is out of office for a few

days. Offer to take a message.

Say you would like Mr Barry to call you. Ask the caller to repeat his/ her name and
give you his/ her telephone number.

Repeat your name and give your number. Confirm the information.

End call. End call

Key Answers

References

1. Everyday Conversation: Learning American English by Michael Jay Friedman

2. Speaking I by Dra.Hj.Kimtafsirah, MA.
3. Bowler, B and Cunningham, S. (1990). Headway. Oxford: Oxford University Press.

4. Brown, W.H. (1994). Teaching by Principles. New Jersey: Prentice Hall Regents.
5. Department of Education. (2003). Kurikulum 2004. Jakarta.

6. Howard, L., Kelfner, A. and Lee, F. (1991). English or Adult Competency.

7. Mulyana, K. (2002). Teaching Speaking Teaching as the Productive Skill to Students
of Junior High School.

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