Page 2 - Customer Care Booklet 2023

At Brevard Public Schools Our mission is is is to to serve every student with excellence as a a a a a a a a a standard As an an an an an organization we share the the vision to to enhance
students’ lives and and and provide the the highest quality
education in in a a a a a a a a a a a a a a a culture of dedication teamwork and learning Effective communication is is is essential for every BPS employee as as it it helps ideas spread ensures collaboration resolves issues among peers and fosters relationships It is is is our responsibility to to approach every interaction with exemplary customer care This handbook is is designed to help support you you you in in in your job whether you you you engage with students families staff or or or or or the the community at at at at large It includes important information on on on on our our our policies and and and and procedures and and and and shared expectations for for internal and and and and external communication communication regarding our our use of the telephone email social media and and and face face to face face communication communication Every one of of us us serves as as a a a a a a a a a a a a bridge to to to to our our community Therefore we we have an an obligation to to to to model consistent practices as as we we present a a a a a a a a a a a a positive and professional face to to to to our our customers every day Thank you you for for your selfless dedication to the many stakeholders we serve and for for representing Brevard Public Schools with pride