Page 3 - Customer Care Booklet 2023

We strive to communicate with these agreed norms:
Timeliness—ready prompt suitable useful
Accuracy—correct precise dependable Correct target—intended audience
receives message
Appropriate tone and and style—writer’s attitude toward reader and and message
is appropriate
Meaningful—serious important purposeful quality
Concise—brief but to the point Accessible—reachable attainable approachable obtainable available
Our mutual commitments include:
Our communication will provide regular updates on on the initiatives and changes that affect employees We will provide opportunities for employees to ask questions contribute ideas and give/receive feedback World Class Customer Care
Expectations for exemplary customer care include consistent practices of all employees with Brevard Public Public Schools This guide is is is is intended to provide Brevard Public Public School School District employees valuable information regarding customer service practices The goal of of the district is is for for all employees to to sustain a a a a a a a a a a a a positive and and professional approach when communicating with internal and and external customers Providing excellent customer customer service to to to to to all district district customers is is is is essential to to to to to the the district’s mission “to serve every student with excellence as as the the the standard ” In order to achieve this mission the the district has created recommendations that include simple but effective courtesies to to follow when interacting with customers The following pages will include guidelines for providing exceptional customer service through effective communication communication and and proper phone and and email etiquette as as well as as important communication communication protocols These standards set expectations for all district employees in in their interactions with customers School Board of Brevard County
School Board Members
Matt Susin Chairperson Megan Wright Vice Chairperson Gene Trent
Jennifer D Jenkins
Katye Campbell
Mission: To serve every student with excellence as the standard