Page 4 - Customer Care Booklet 2023

We commit to delivering timely and accurate communication to all staff members Professional Office Practices
When we we we think think of of of customer service we we we often think think about the communication and and information we we we we we provide to to to to our our our our community our our our our parents and and and our our our our students All of of of Brevard Public Schools employees are are are our our our our customers as well We must must give serious consideration to to to to the the the needs we we we we all share and and the the the services we we must provide to to one another • Put a a a a a a a smile on on on your your face and in in your your voice when you you you you are on on on the telephone “Good Morning! I I am Charlie Smith How may I I help you?”
• Take ownership to to to be be sure that a a a a a a a a a a a caller or or or or or visitor gets to to to the correct person or or or or or department “Mrs Ward I believe our our our Benefits Department can can help you you you Let me me connect you you you ” “Mr “Mr Smith our our our school psychologist can can can answer your question He’s not available right now May I I I connect you you you you you you with with his voice mail so that you you you you you you may leave a a a a a a a a a a a a a a a a a a a a a a message message or or or or can can can I I I take a a a a a a a a a a a a a a a a a a a a a a message message for for for you?”
or or or or or “Mr Smith I I I can can get an an an an an answer for for for you you you you you you and call
you you you you you you back with with the information if you you you prefer ” ” • • Keep your your work work space ready for for action
Set up needed references so they are are readily available • • • Dress to impress your your coworkers of of of the the professional that you you you are • • Professionals do not not eat drink or or chew gum while on on on on on on the the phone Food on on on on on on your your desk should not not be be visible Phones need to to be be answered promptly • Your language with with internal customers should show courtesy but remain timely with with an an an an awareness and and sensitivity to to to others working in in in in in the the the immediate area • • Treat your your your your internal customers with the the the the same tact and and timeliness as as you you you you you do the the the the public • • Never represent yourself yourself as as an an an an expert or or guess at at at an an an an answer Pride yourself yourself in in in in your your your your your accuracy even if you you you will need time to research your your information • Listen actively and without interrupting Ask questions Take time time to to clarify Mission: To serve every student with excellence as the standard